Convoso Blog
Convoso Trial Generates 8X Contact Rate Boost for Home Remodeling Sales Team
Seeing is believing for this home remodeling sales team that completed a trial of Convoso’s dialer and drove up contact rates almost 800%, while dramatically dropping agent wait time. We …
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Call Center Phone Sales Training: Tips, Techniques, Exercises to Close More Sales
In phone sales, success so often comes down to those individual moments that make or break a sale: the right opening pitch, the best rebuttal, the interaction that makes an …
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Closing Sales Over the Phone: Top Tips, Strategies, and Techniques for Bottom-Line Growth
Between “Spam Likely” labels and changing consumer preferences, many teams may be struggling just to get more customers on the phone these days. Once they do, making the right moves …
How to Handle Angry Customers in the Call Center: 10 Ways to Deal with Irate Prospects and Win Over Difficult Customers
“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
Call Center Incentive Ideas: How to Build an Incentive Program that Powers Performance
As a sales manager or call center leader, it’s your job to get the best out of your agents. You need to motivate, persuade, and lead your agents to drive …
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5 Tactics for Handling Sales Objections Over the Phone: Tips & Rebuttals Your Agents Need
Updated Oct 2023 Hearing “no” may be a fact of life. But sales reps are among the people who hear it most. If there’s a silver lining to be found …
TCPA Best Practices & Call Center Compliance Checklist
What is the TCPA? When it comes to compliance, folks in the call center industry hear a lot of abbreviations and acronyms: TCPA, FTC, TSR, FCC, TRACED Act, STIR/SHAKEN, and …
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How to Set More Sales Appointments Over the Phone
Your prospects are busy people, sure. But that’s not the only reason it’s hard to schedule appointments. Refresh your cold call approach and learn how to set more sales appointments …
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How to Improve Your Sales Process and Convert More Leads into Sales
In this guest post, Jason Cutter, Founder of Cutter Consulting Group sheds light on what may be wrong with your lead conversion strategy and sales process. Drawing on his extensive …
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Best Solar Scripts: Building the Sales Pitches, Cold Calling Scripts, & Rebuttals that Work
Crafting Solar Cold Calling Scripts that Convert Guest author Heather Griffin has extensive experience managing medium and large-sized solar call center operations, including multi-state call centers, virtual call centers, and …
Why Your New Numbers May Be Marked as Spam or Scam Likely (and What to Do About It)
Robocalls in the US have decreased. Billions of calls are placed on a monthly but that doesn’t mean they’re letting up. In April 2023 alone, over 5 billion robocalls were …
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Insurance Lead Gen Giant Gains Contacts, Call Quality, and Revenue With Convoso
As an online insurance broker working with major providers in a variety of verticals, Cambridge, MA-based EverQuote relies heavily on its lead gen call center to qualify and connect consumers …
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How to Use AI Text Messaging for Better Customer Service and Sales
Let’s face it… more and more consumers prefer texting as a form of communication (especially Gen Z, entering the market). Outbound sales and customer support teams still successfully use voice …
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How AI Is Changing Lead Generation—and How Your Business Can Use It
Lead generation has long been a cornerstone of successful business growth. And, traditional lead generation methods like cold calling, email marketing, search engine optimization (SEO), and attending trade shows or …
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How to Sell Pest Control with the Right Scripts
What drives pest control prospects toward potential companies can vary wildly. Sometimes it’s a customer’s immediate need for services; sometimes customers are merely exploring commercial options. But no matter what …
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