Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Outbound Sales Compliance Tips & Best Practices [Webinar Recap]

Fast-moving changes in regulations can create hurdles for outbound sales and lead gen teams. How do you support compliance while delivering the results you need to grow? What outbound calling

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Medicare Call Center Quadruples Contact Rate After Switching to Convoso

When GetHealth-e expanded from inbound-only to a blended operation, they struggled to reach prospective policyholders while using the dialer systems of both Five9 and VICIdial. After the health insurance agency

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Top 3 KPIs for Lead Management in Outbound Call Centers

Every dialer admin and call center executive keeps a close eye on metrics. But when it comes to improving profitability for your outbound call center, knowing the right metrics to

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3 List Management Strategies You Can’t Afford to Miss for Your Outbound Call Center

In outbound sales, you’re only ever as good as your data.  Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads, burning

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5 Best Practices to Support Compliance and Profitability in Outbound Dialing

When it comes to running an outbound contact center, it’s critical to stay on top of compliance laws and restrictions. The reason is not only to avoid costly fines, but

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Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software

Outbound sales and lead gen aren’t getting any simpler. Between changing regulations and increases in blocked and flagged calls, it’s getting harder and harder to connect with customers. As the

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Outbound Call Center Technology Stack to Maximize Leads and Optimize Performance [Webinar Recap]

Your lead generation call center has a team and a dialer. What other ingredients do you need to take your operation to the next level? That was the question driving

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TCPA Best Practices & Call Center Compliance Checklist

What is the TCPA?  And what are some best practices to help your outbound call center stay in compliance?  When it comes to compliance, folks in the call center industry

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Florida “Mini TCPA” Law Impacts Outbound Sales and Lead Generation

New Florida legislation effective July 1, 2021 amends the state’s existing telemarketing laws and adds legal bite to autodialer consent requirements. By expanding the definitions and enforcements of the provisions,

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Manage Call Center Compliance Tasks by Month, Quarter, Year with a Calendar Checklist

Keeping up with compliance regulations can be daunting for any business – especially in the telecommunications industry for outbound sales and lead generation. Contact center managers reaching out to consumers

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15 Best Practices for Outbound Call Center Management with 50 or More Agents

Whether you manage an enterprise-scale outbound call center or a midsized operation, every second that’s not used to the fullest can really add to your costs.As the saying goes, time

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How the Right Mortgage Sales Scripts and Technology Help Lenders Close More

In 2020, the mortgage industry was booming. Josh Friend, CEO of mortgage CRM solution provider Insellerate, says lenders saw record volume and more leads than they could even handle.  Fast

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Close Compliance Gaps & Optimize Lead Gen Call Center Performance

Lawsuits are a potential threat to everyone in the lead generation industry. In a regulatory landscape that changes so quickly, do you know where your compliance gaps are? How do

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FTC Battle Scars: Compliance Lessons Learned from a Call Center Expert

Call center compliance was at the heart of our panel with the PACE (Professional Association for Customer Engagement) virtual summit. The theme of this year’s annual conference, “Leveraging Change for

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Managing the 3 Biggest Costs for Your Outbound Call Center to Increase Profitability

Managing and reducing costs for your outbound call center seems like a business fundamental. But as an owner or manager you have a lot to juggle—from hiring and training, to

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