Convoso Blog
STIR/SHAKEN & Call Blocking: Webinar Video & Recap
Ever wonder if your calls are getting through? Outbound sales and lead generation call centers that aren’t adjusting their operations for increasing compliance regulations and call blocking measures had better …
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The 3 Efficiencies Driving Telesales Call Center Profitability – PACE ACX 2020 Panel Recap
How does the efficiency of your leads, agents, and managers impact the profitability and success of your contact center? Find out why driving efficiencies is critical for the next-gen call …
Putting the Power of Productivity in Their Power Dialer
Convoso Customer Success Story: Insurance provider shrinks wait times and triples agent conversations Insurance Line One is a full-service, national insurance agency committed to providing help for American insurance needs. …
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Switch from VICIdial Dramatically Improves Results for Lead Gen Company
Convoso Customer Success Story NextGen Leads generates high-quality leads for auto insurance, health insurance, and Medicare. The company offers real-time leads in volume for US locations, suitable for individual producers …
Switch from VICIdial Dramatically Improves Results for Lead Gen Company Read More »
How One Dialer Admin Reduced Stress While Hitting Targets – Part 2
5 Ways a Dialer Manager’s Life Changed When the Dialer Changed In Part One of this post, Michael Velardi shared the challenges, and the concurrent stress, he faced as an …
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How One Dialer Admin Transformed His Life: Reducing Stress While Hitting Targets – Part 1
A personal snapshot in the life of a successful outbound sales dialing manager. What it was, and why it changed. Michael Velardi is the former Senior Vice President of Resource …
Cool Tools to Boost Agent Productivity for Remote Call Centers
14 top call center management tools that drive engagement and productivity of at-home agents. You’re running a remote call center, and everyone, from agents to managers, is working from home. …
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Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance
Is your dialing strategy effective AND compliant? From the Convoso Video Vault In less than 2 minutes, Bobby Hakimi, Convoso Co-Founder and Chief Product Officer, talks about one impactful dialing …
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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know
STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry initiatives designed …
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The 2.0 Lead Generation Call Center: Keys to Efficiency and Profitability
The 2.0 Lead Generation Call Center Services A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center services increase key efficiencies. Convoso CEO Nima Hakimi joined two …
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Win Solar Lead Gen by Contacting More and Converting Faster
How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed …
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Should Outbound Call Centers Stay Remote or Return to the Office? Both?
Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted. …
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What Call Centers Need to Know About STIR/SHAKEN
If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance expert and …
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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center
Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our …
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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso
Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified …
Remote Call Center Increases Contact Rate by 300% After Switching to Convoso Read More »
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