Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
How to Improve Your Sales Process and Convert More Leads into Sales

In this guest post, Jason Cutter, Founder of Cutter Consulting Group sheds light on what may be wrong with your lead conversion strategy and sales process. Drawing on his extensive …

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Best Solar Scripts: Building the Sales Pitches, Cold Calling Scripts, & Rebuttals that Work

Crafting Solar Cold Calling Scripts that Convert From a fiercely competitive customer base to fast-changing regulations, the solar market presents a series of particular obstacles to outbound call center teams—even …

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Why Your New Numbers May Be Marked as Spam or Scam Likely (and What to Do About It)

Robocalls in the US have decreased. But that doesn’t mean they’re letting up. In April 2023 alone, over 5 billion robocalls were placed. In response to the continued nuisance of …

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Do Better with Less: 6-½ Strategies for More Efficient Lead Generation

For a long time—perhaps too long—the prevailing perspective in the lead generation industry has been that “more is better.” But the hard truth is that this approach is no longer …

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Insurance Lead Gen Giant Gains Contacts, Call Quality, and Revenue With Convoso

As an online insurance broker working with major providers in a variety of verticals, Cambridge, MA-based EverQuote relies heavily on its lead gen call center to qualify and connect consumers …

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Step Up Your Outbound Calling Strategy: 5 Tips to Make Better Outbound Calls

Outbound calling is a crucial aspect of many sales and marketing operations. But in the face of increasing regulatory complexity, changing consumer habits, and rapid advances in technology, many teams …

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How to Use AI Text Messaging for Better Customer Service and Sales

Let’s face it… more and more consumers prefer texting as a form of communication (especially Gen Z, entering the market).  Outbound sales and customer support teams still successfully use voice …

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How AI Is Changing Lead Generation—and How Your Business Can Use It

Lead generation has long been a cornerstone of successful business growth. And, traditional lead generation methods like cold calling, email marketing, search engine optimization (SEO), and attending trade shows or …

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How to Sell Pest Control with the Right Scripts

What drives pest control prospects toward potential companies can vary wildly. Sometimes it’s a customer’s immediate need for services; sometimes customers are merely exploring commercial options. But no matter what …

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The Automation Revolution in Outbound Sales: 10 Ways to Optimize (and Uplift) Your Sales

The wide world of sales is constantly evolving right alongside consumer expectations. From the rising need for personalized experiences to the need for omnichannel availability, changes in consumer demands pose …

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How to Sell Property & Casualty Insurance

In an unpredictable world, safeguarding one’s assets and financial well-being is of utmost importance. As a result, the property and casualty insurance industry has emerged as an essential safety net …

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Lead Follow-Up Best Practices for Sales Success

Easy inbound sales might be every sales agent’s dream, but unfortunately, they’re definitely the exception and not the rule. That’s why every sales operation needs a lead follow-up strategy that’s …

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The Biggest Challenges for Financial Services Call Centers (and How to Overcome Them)

In today’s rapidly evolving financial landscape, call centers play a critical role in providing exceptional customer service, generating leads, and expanding books of business. However, financial services call centers face …

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IVA vs. IVR: Which Contact Center Solution Is Best for Your Business?

Like clockwork, new technologies come along, introducing new call center acronyms into our industry lingo. Blink…and you might just miss the memo on what separates one abbreviation or bit of …

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How to Scale Your Small Business Call Center: 6 Tactics to Better ROI

When we dream of growing a business, what we often have in mind is actually scalability. It’s easy to confuse tools for driving growth with tactics for scaling a business.  …

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