Convoso Blog
Call Labeling: How It Works + How to Handle Flagged Numbers
Unwanted calls continue to flood the telecommunication industry, and efforts to protect consumers have intensified, leading to more calls being labeled as “Spam Risk” or “Scam Likely.” If your business …
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Customer Spotlight: One Health Direct Launches Genesis, a CRM Tailor-Made for Patients & Healthcare Providers
The healthcare system is full of complexities, hurdles, and outright roadblocks for both patients and providers. With its new operational CRM system, Genesis, Convoso customer One Health Direct (OHD) aims …
Why Are Your Outbound Conversion Rates So Low? What to Do to Improve Your Sales Conversions
Leads that don’t convert are leads that don’t grow your business. They’re a costly investment without any return. Falling conversion rates should set off alarm bells for any lead gen …
Call Center ROI Calculator: One Key Metric to Understand Performance
In the modern call center, every second counts. Each action—and interaction—unfolding across the entire organization adds up to profit, loss, and the potential for growth. To spur the right kind …
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Call Center Acronyms: A Complete Guide
There’s no end to the alphabet soup in the world of contact centers. Whether you work in sales or service, this handy guide to call center acronyms will help you …
Call Whisper: What It Is and Why Your Call Center Agents Need It
Delivering a successful sales pitch or top-notch service over the phone is no simple achievement. Holding effective sales conversations is part art, part science. And even the most naturally talented …
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Maximizing Your Contact Center Profits: 10 Best Practices for Your Best Year Yet
If you’re running an outbound sales or lead gen team, you’ve got your sights on ways to kick up your contact center’s profits. But making sure your whole organization is …
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Managing the 3 Biggest Costs for Your Outbound Call Center to Increase Profitability
Managing and reducing costs for your outbound call center seems like a business fundamental. But as an owner or manager, you have a lot to juggle—from hiring and training to …
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Revenue Up 30%, Costs Down 60% After Insurance Agency Converts to Convoso’s Powerful Dialer
Convoso is in the business of helping companies grow by reaching more leads, faster. When we get to chat with customers experiencing dramatic improvements to productivity and revenue after switching …
Contact Center Performance Management: How to Get the Most Out of Your Teams, Tools, and Processes
Between Scam Likely call labeling and disappointing contact rates, costly agent turnover and growing restrictions of TCPA compliance, today’s contact center leaders have more than their fair share of things …
Answering Machine Detection: How Speed and Accuracy Boost Contact Rates for Call Centers
As an outbound call center manager, you rely on your team of sales and lead gen agents getting into a rhythm over their day of calling. Your dialer software is …
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The Five Biggest B2B Lead Generation Challenges
Ever feel like you’re spinning your wheels when it comes to lead generation? You’ve hired smart people, you’ve gathered and crunched data, and you’re motivating your team to generate as …
How to Succeed as an Outbound Sales Agent: 5 Steps & Skills for Success
Understanding what it takes to thrive in outbound sales can help you overcome challenges and give you a serious leg-up on the competition. What is an Outbound Sales Agent? Outbound …
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How to Call Warm Leads: Tips and Scripts for Closing Warm Calls
What sales person doesn’t prefer a call with a warm lead to a cold call? (okay, there’s always somebody) A warm lead is more likely to buy, or at least …
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Setting Up Successful Outbound Call Campaigns: Best Practices for Sales and Lead Gen Dialing
Calling leads and driving conversions at a high clip is no walk in the park. Success in phone sales and lead gen requires careful planning and confident execution. Not to …
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