Customizable Call Center
Metrics Dashboards

Customizable Call Center
Metrics Dashboards

Customizable Call Center
Metrics Dashboards

Monitor performance in real time

Now you can get customized data and performance reports – instantly. The Convoso dashboard collects and displays statistics in real time. Track and compare the success of individual agents, lists, and campaigns. Use performance data to improve handling time, raise customer satisfaction, and meet service level agreements.

Track important KPI's in real time

Fully customizable to suit your needs

Keep a pulse on your business

Assess your contact rate in real time

Learn how you can maximize both compliance and productivity in your call center.

Want more profit from your dialer?
See how with a live demo

Monitor performance in real time

Track Important KPI's in Real Time

Fully Customizable to Suit Your Needs

Keep a Pulse on Your Business

Assess Your Contact Rate in Real Time

Now you can get customized data and performance reports – instantly. The Convoso dashboard collects and displays statistics in real time. Track and compare the success of individual agents, lists, and campaigns. Use performance data to improve handling time, raise customer satisfaction, and meet service level agreements.

Choose actions based on valuable metrics

Understand which lists are performing & which aren’t

Set custom KPIs and performance metrics

Pick your most important performance metrics, and prioritize them in your dashboard. Choose from an extensive list of KPIs, including contact rate and agent availability. Then apply your own filters to extract the most important information. Showcase data from all your reports and campaigns with customized colors and designs.

Powerful and Easy To Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can dramatically
boost ROI for your company.

Set custom KPIs and performance metrics

Choose Actions Based on Valuable Metrics

Understand Which Lists are Performing & Which Aren’t

Pick your most important performance metrics, and prioritize them in your dashboard. Choose from an extensive list of KPIs, including contact rate and agent availability. Then apply your own filters to extract the most important information. Showcase data from all your reports and campaigns with customized colors and designs.
Convoso has lowered our agent wait times between live calls from 30 seconds to 15 seconds and their real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. As a result, we’ve increased productivity across our customer programs by 26%.

James Anderson

CEO, Sales Gen

Customizable Dashboard Frequently Asked Questions

Building a customized dashboard is all about convenience. When setting up your own dashboard, you should prioritize the metrics that are most important to your job. Keep an eye on critical KPIs and track their movement in real time—whether that’s the performance of individual agents, lists, campaigns, or a mix of all three. Convoso’s custom dashboard capability enables you to be in control of what you see. Pick from an extensive list of KPIs, apply your own custom filters, and even color code your data visualizations to maximize your productivity while monitoring performance.

A call center report provides an overview or summary of call center performance data, boiling down the activity of a call center into an easy-to-understand snapshot, such as a graph or a chart. Dialer managers and other decision-makers can analyze those reports to better understand what’s behind changes in performance

The exact metrics you should monitor will vary based on you and your call center’s exact priorities. However, the following metrics and categories are among the most important to monitor at any outbound call center:

Call Center Lead KPIs

  • Cost Per Acquisition (CPA)
  • Connection Rate
  • Lead Conversion Rate

Call Center List KPIs

  • Contact Rate
  • Average Talk Time
  • Total Revenue
  • List Profit and Loss

Call Center Agent KPIs

  • Talk Time
  • Wrapup Time
  • Pause or Wait Time
  • Calls Per Agent
  • First Call Close
  • Number of Sales & Revenue per Agent

Call Center Dialing KPIs

  • Average Hold Time
  • Abandoned Call Rate
  • Dropped Call Rate

Read more about these essential KPIs and metrics for outbound call center profitability.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the Convoso solution

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding Spam Likely

Fully manage caller ID reputation with a comprehensive set of tools and services

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with maximized up-time

Powerful Reporting

Drive better outcomes and improve efficiency with real time and historical analytics

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time and historical analytics.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time
and historical analytics.

Our Solutions

Our Solutions

Our Solutions

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Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our
industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143