Customizable Call Center
Metrics Dashboards
Monitor performance in real time
Track KPIs in real time
Fully customizable to suit your needs
Keep a pulse on your business
Assess your contact rate in real time
Reach more leads faster and skyrocket your sales team's revenue
Learn how you can 3x contact rates
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Choose actions based on valuable metrics
Understand which lists are performing and which aren’t
Set custom KPIs and performance metrics
Pick your most important performance metrics and prioritize them in your dashboard. Choose from an extensive list of KPIs, including contact rate and agent availability. Then, apply your own filters to extract the most important information. Showcase data from all your reports and campaigns with customized colors and designs.
Powerful and Easy To Use
Find out how you can
dramatically boost ROI
for your company.
James Anderson
CEO, Sales Gen
Customizable Dashboard Frequently Asked Questions
Building a customized dashboard is all about convenience. When setting up your own dashboard, you should prioritize the metrics that are most important to your job. Keep an eye on critical KPIs and track their movement in real time—whether that’s the performance of individual agents, lists, campaigns, or a mix of all three. Convoso’s custom dashboard capability enables you to be in control of what you see. Pick from an extensive list of KPIs, apply your own custom filters, and even color code your data visualizations to maximize your productivity while monitoring performance.
A call center report provides an overview or summary of call center performance data, boiling down the activity of a call center into an easy-to-understand snapshot, such as a graph or a chart. Dialer managers and other decision-makers can analyze those reports to better understand what’s behind changes in performance
The exact metrics you should monitor will vary based on you and your call center’s exact priorities. However, the following metrics and categories are among the most important to monitor at any outbound call center:
Call Center Lead KPIs
- Cost Per Acquisition (CPA)
- Connection Rate
- Lead Conversion Rate
Call Center List KPIs
- Contact Rate
- Average Talk Time
- Total Revenue
- List Profit and Loss
Call Center Agent KPIs
- Talk Time
- Wrapup Time
- Pause or Wait Time
- Calls Per Agent
- First Call Close
- Number of Sales & Revenue per Agent
Call Center Dialing KPIs
- Average Hold Time
- Abandoned Call Rate
- Dropped Call Rate
Read more about these essential KPIs and metrics for outbound call center profitability.
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the Convoso solution
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding Spam Likely
Fully manage caller ID reputation with a comprehensive set of tools and services
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with maximized up-time
Powerful Reporting
Drive better outcomes and improve efficiency with real time and historical analytics
Our Solutions
- Caller ID Reputation Management
- Answering Machine Detection
- Multiple Dialing Modes
- Automation
- Speed to Lead
- Reporting and Analytics
- TCPA Compliance Tools
- Robust Lead Management
- Omnichannel
- Skills Based Routing
- Dynamic Scripting
- Open API
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
