Monitor performance in real time.
Now you can get customized data and performance reports – instantly. The Convoso dashboard collects and displays statistics in real time. Track and compare the success of individual agents, lists, and campaigns. Use performance data to improve handling time, raise customer satisfaction, and meet service level agreements.
Track Important
KPI's in Real Time
Fully Customizable to Suit Your Needs
Keep a Pulse on Your Business
Assess Your Contact Rate in Real Time
“Convoso has lowered our agent wait times between live calls from 30 seconds to 15 seconds and their real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. As a result, we’ve increased productivity across our customer programs by 26%.”
– James Anderson | CEO, Sales Gen
Choose Actions Based on Valuable Metrics
Understand Which Lists are Performing & Which Aren’t
Set custom KPIs and performance metrics.
Pick your most important performance metrics, and prioritize them in your dashboard. Choose from an extensive list of KPIs, including contact rate and agent availability. Then apply your own filters to extract the most important information. Showcase data from all your reports and campaigns with customized colors and designs.
Our Solutions
Multiple Dialing Modes
Two Way Texting
Voice Broadcast
Smart Voicemail Drops
Customizable Dashboards
Local Caller ID
Multi-Campaign Login
Caller ID Reputation Scoring
TCPA Compliance Tools
Robust Lead Management
Follow-the-Sun Dialing
Why Convoso?
Dedicated Product Expert
Our hands-on approach ensures you're getting the most out of the Convoso solution.
Contact Rate
Most customers boost contact rates by at least 30% with Convoso's innovative technology.
3rd Party Integrations
Open API makes it easy to integrate 3rd party apps with our powerful software.
Affordable
Our monthly contracts are designed to help you make money not lose it.
Reliability
Powerful, secure cloud-based solutions with maximized up-time.
Intuitive Automated Software
Streamline workflows and manage leads, reporting, agents, and more in one end-to-end platform.
Request a Demo
Learn how you can maximize both compliance and productivity in your call center.
