Customizable Call Center Metrics Dashboards
Monitor performance in real time.
Now you can get customized data and performance reports - instantly. The Convoso dashboard collects and displays statistics in real time. Track and compare the success of individual agents, lists, and campaigns. Use performance data to improve handling time, raise customer satisfaction, and meet service level agreements.
Track Important
KPI's in Real Time
Keep a Pulse
On Your Business
Fully Customizable to
Suit Your Needs
Assess Your Contact
Rate in Real Time
“Convoso has lowered our agent wait times between live calls from 30 seconds to 15 seconds and their real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. As a result, we’ve increased productivity across our customer programs by 26%.”
– James Anderson | CEO, Sales Gen
Base Actions Based
on Valuable Metrics
Understand Which Lists are
Performing & Which Aren’t
Set custom KPIs and performance metrics.
Pick your most important performance metrics, and prioritize them in your dashboard. Choose from an extensive list of KPIs, including contact rate and agent availability. Then apply your own filters to extract the most important information. Showcase data from all your reports and campaigns with customized colors and designs.
Our Solutions
Multiple Dialing Modes
Voice Broadcast
Local Caller ID
TCPA Compliance Tools
Two Way Texting
Ringless Voicemail
Multi-Campaign Login
Robust Lead Management
Customizable Dashboards
Caller ID Reputation Scoring
Follow-the-Sun Dialing
Why Convoso?
Affordable
Our monthly contracts are designed to help you make money not lose it.
Industry Experts
Team of industry experts just phone call, email, or chat away to support your needs.
Contact Rate
We specialize in boosting client contact rates through innovative technology.
Reliability
Powerful and secure cloud based solutions with maximized up-time.
CRM Integration
Restful APIs make our software powerful with almost any third party systems.
Intuitive Software
Manage leads, reporting, agents, and more in one end to end platform.
Start streamlining your operations today.
We provide a hands-on approach to get you up-and-running in no time.
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