Supporting Compliance and Productivity
Convoso’s Click-to-Comply™ dialer product supports compliant dialing in accordance with TCPA requirements.
With Click-to-Comply™ your contact center agents are required to manually initiate every call. In fact, the system is not capable of automatically dialing leads.
Our Click-to-Comply™ solution combines omnichannel capabilities with a better way of cycling through your leads. Use Convoso’s powerful reporting capabilities to understand your profitability at the list and lead source level to transform your call center’s efficiency.
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What you need to know about the TCPA and ATDS
The Telephone Consumer Protection Act (TCPA) was established in 1991. It places certain restrictions on the use of an “automatic telephone dialing system” (ATDS) to mobile phones.
Many organizations that are dialing leads without express-written consent want to use a system that is incapable of dialing automatically to reduce TCPA-related compliance risk. Click-to-Comply™ is designed to provide that option to organizations wishing to dial these leads in a completely separate system.
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Click-to-Comply™ Frequently Asked Questions
Click-to-dial, otherwise known as click-to-call, is a means of outbound dialing that requires agents to manually “click” to initiate every single call. In a click-to-dial mode, a system is not capable of automatically dialing leads.
TCPA compliance is the adherence to the statutes of the Telephone Consumer Protection Act (TCPA), the predominant federal law regulating telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. The TCPA prohibits a wide range of call center and telemarketing activities, including the use of an automatic telephone dialing system (ATDS) to contact cell phones unless the recipient has provided and not revoked consent to receive that call or text. Organizations that may be dialing leads without express-written consent may wish to use a click-to-dial system in order to support TCPA compliance.
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