Click-to-Comply™ Dialer
Supporting Compliance and Productivity
Convoso’s Click-to-Comply™ dialer product supports compliant dialing in accordance with TCPA requirements.
With Click-to-Comply™ your contact center agents are required to manually initiate every call. In fact, the system is not capable of automatically dialing leads.
Our Click-to-Comply™ solution combines omnichannel capabilities with a better way of cycling through your leads. Use Convoso’s powerful reporting capabilities to understand your profitability at the list and lead source level to transform your call center’s efficiency.
Real-time reporting capabilities
Omnichannel
Superior list management
Improved lead, agent & manager efficiency
Powerful and Easy To Use
Find out how you can
dramatically boost ROI
for your company.
What you need to know about the TCPA and ATDS
The Telephone Consumer Protection Act (TCPA) was established in 1991. It places certain restrictions on the use of an “automatic telephone dialing system” (ATDS) to mobile phones.
Many organizations that are dialing leads without express-written consent want to use a system that is incapable of dialing automatically to reduce TCPA-related compliance risk. Click-to-Comply™ is designed to provide that option to organizations wishing to dial these leads in a completely separate system.
Mike Kelly
Insurance Line One
About the TCPA
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Click-to-Comply™ Frequently Asked Questions
Click-to-dial, otherwise known as click-to-call, is a means of outbound dialing that requires agents to manually “click” to initiate every single call. In a click-to-dial mode, a system is not capable of automatically dialing leads.
TCPA compliance is the adherence to the statutes of the Telephone Consumer Protection Act (TCPA), the predominant federal law regulating telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. The TCPA prohibits a wide range of call center and telemarketing activities, including the use of an automatic telephone dialing system (ATDS) to contact cell phones unless the recipient has provided and not revoked consent to receive that call or text. Organizations that may be dialing leads without express-written consent may wish to use a click-to-dial system in order to support TCPA compliance.
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the Convoso solution
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding Spam Likely
Fully manage caller ID reputation with a comprehensive set of tools and services
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with maximized up-time
Powerful Reporting
Drive better outcomes and improve efficiency with real time and historical analytics
Our Solutions
- Caller ID Reputation Management
- Answering Machine Detection
- Multiple Dialing Modes
- Automation
- Speed to Lead
- Reporting and Analytics
- TCPA Compliance Tools
- Robust Lead Management
- Omnichannel
- Skills Based Routing
- Dynamic Scripting
- Open API
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
