Smart Voicemail Drop Service

Save More Time for Selling

Deliver customized messages at strategic cadences to save agent time and drive more callbacks with our voicemail drop service.

Want to increase contact rates and conversions? Learn how Convoso can maximize revenue in your call center.

What is Smart​ Voicemail Drop?

Smart Voicemail Drop is an innovative voicemail outreach solution that enhances your outbound calling strategy. With Smart Voicemail Drop, agents can leave perfectly timed, strategic voicemail messages that drive call backs without needing to spend excessive time on each call. 

If a call goes unanswered, an agent can use this voicemail drop service to instantly drop a voicemail with the click of a button and move on to the next call without delay.

But Smart Voicemail Drop is more than just a time-saver. Each voicemail can be tailored to address specific customer needs or scenarios, ensuring a personalized experience for each recipient. This customization supports voicemail drop marketing strategies that boost engagement, nurture lead relationships, and ultimately increase callbacks.

How Does Smart Voicemail Drop Work?

The Smart Voicemail Drop service simplifies and streamlines the process of leaving voicemails, ensuring that a well-crafted message reaches customers even when calls go unanswered.

The voicemail drop technology slots seamlessly into your existing outbound calling process. All it takes is agents pre-recording one or more voicemail messages ahead of a calling campaign.

Then, when an outbound call goes unanswered, instead of waiting for the voicemail prompt or spending time leaving a live message, the agent can instantly select a pre-recorded voicemail that matches a particular lead’s needs or status within the sales cycle. This message is then “dropped” into the customer’s voicemail box.

Smart Voicemail Drop Boosts Call Center Efficiency

The Convoso system is designed with efficiency in mind. When deploying Smart Voicemail Drop, agents can immediately proceed to the next call without waiting, significantly reducing time spent per contact and increasing overall productivity. Meanwhile, from the customer’s end, the experience is seamless—they simply receive a voicemail as they normally would.

Of course, the real magic lies in the ability to customize these messages. Depending on the campaign, customer profile, or specific scenarios, you can choose from a variety of tailored messages, ensuring relevance and personalization for each customer interaction.

Smart Voicemail Drop vs. Ringless Voicemail

Voicemail drop techniques are often confused with ringless voicemail. However, it’s important to understand the differences between these two technologies.

On the one hand, voicemail drop services integrate within the calling process. At high-volume lead gen and sales operations, agents might be expected to leave hundreds of voicemails in a single day. Smart voicemail drop enables them to do so without taking up all of that time that could be spent talking with live customers—and without sacrificing strategic messaging.

On the other hand, ringless voicemail functions just like it sounds: voicemail messages are left without the recipient’s phone ever ringing. Because ringless voicemail is often deployed by spammers and fraudulent callers, it is often seen by consumers as a potentially invasive, deceptive, and annoying practice.

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Smart Voicemail Drop vs. Ringless
Voicemail Compliance

While perceptions of the tools differ, pre-recorded voicemail drops and ringless voicemail are both regulated by the TCPA and enforced by the FCC. Each is considered a type of robocall under the TCPA and their use requires callers to obtain the prior express written consent of the recipient.

How to Build Smarter Voicemail Drop Strategies

It often takes multiple attempts to reach a lead. That’s why it’s crucial to have smart tools and better strategies for leaving voicemail messages that engage leads and encourage callbacks. Utilize these tips to step up your voicemail drop approach.

Change things up

Leaving the same message after every attempt, or every few attempts, is not likely to deliver good results. Instead, contact centers should create a series of different voicemails to drop, and leave those messages every few attempts.

Consider lead types

Campaigns may require unique messaging and drop cadences based on the different types of leads you are contacting. It is important to ensure that your dialer allows you to tailor voicemail drop strategies for each of your outreach activities.

Match your message to a lead’s status

Convoso’s state-of-the-art dialer allows customers to drop different voicemails based on the number of attempts made to individual leads. Each campaign can take advantage of a different voicemail drop strategy, and can be configured to take into account whether or not a lead has previously answered a call.

Personalize as much as possible

At the end of the day, no two customers are the same, and personalization is what separates many of the best sales experiences from the rest. Whether with smart voicemail drops or manual voicemail messages, sales campaigns should deliver messages that are based on as much information about individual customers as possible.

Use every channel to the fullest

Though voicemail drop marketing can be a highly effective tool for outbound call centers, it’s important that your dialer software offers robust omnichannel capabilities. To maximize contact rates and the likelihood of callbacks, don’t just rely on a dialer that enables voicemail drop cadences—use a system that supports outreach strategies that incorporate SMS, email, and more alongside your calls.

Be proactive about compliance

Intelligent voicemail drop offers call center teams an efficiency boosting tool and provides an effective alternative to ringless voicemail techniques seen as spammy or invasive. Nevertheless, utilizing voicemail drop software should prompt teams to take a proactive approach to support TCPA compliance. Choose a dialer software provider that designs and updates its solutions with ever-changing compliance requirements in mind, and work with expert legal counsel to help mitigate potential compliance risk.

What Makes Smart Voicemail Drop So Effective?

Call centers are always striving to boost productivity and truly make every second count. Smart Voicemail Drop offers teams the best of both worlds: they can still deliver well-crafted voicemail messages to their leads, but it no longer requires their agents to sink huge amounts of time into doing so.

With Smart Voicemail Drop, call centers can save their agent’s time for talking with live leads instead of voicemail machines—all while enjoying the benefits of voicemail messages’ 33% open rate, which is even higher than email.

DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

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