Performance & Protection

Performance and protection for outbound contact centers

Improve dialing performance, protect your number reputation, and support compliance with intelligent outbound controls built for contact centers

4x your contact rates today!

Our customers say it best

“Convoso gives you all the tools necessary to manage growth...without sacrificing your compliance.”
Call Center Ops Manager, Digital Market Media

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Protect Performance with Compliance Tools

Convoso’s flexible architecture and built-in compliance features help growth-minded contact centers maintain peace of mind in an increasingly regulated environment.

Attempt Control Manager (ACM)

Defines maximum number of times the same number gets dialed, in a set time window, across every campaign and every duplicate lead record. Blocks reset automatically when the window passes. Live transfer and closer-queue calls are not counted.

Message Control Manager (MCM)

Defines how many voicemails the system will leave for the same person, in a set time window, across every campaign and duplicate lead record. If voicemail limit is reached, calls can continue, but voicemail delivery is automatically suppressed until the window passes.

Lead Deduplicator

Designed to improve lead list health and reduce duplicate records that often create unnecessary dialing activity that lowers contact rates. Admins can ID duplicate lead records within a defined scope - such as Account, Campaign, specific Lists, or Campaign Purpose - and retain one active “Golden” Lead Record based on preferences like Latest Created, Latest Called, or Oldest Lead.

StateTracker

Designed to monitor and help outbound contact center focus on perforamnce while complying with state-specific (mini-TCPA) dialing rules automatically, by tracking call attempts against individual lead records.

Do-Not-Call (DNC) Scrubbing

Automatically check leads against internal, federal, and state do-not-call lists before dialing—helping your teams reduce manual work and risk exposure.

Reassigned Numbers Database (RND)

Identify and remove reassigned numbers to prevent TCPA violations, missed connections, and wasted dials.

Agent Dynamic Scripting

Keep critical disclosures and compliance messaging visible at every step. Our intuitive dynamic scripting tool ensures consistency, confidence, and transparency on every call.

STIR/SHAKEN Attestation

Convoso signs outbound calls with the highest level of attestation under the STIR/SHAKEN framework—ensuring accurate caller ID information, stronger trust, and higher answer rates.

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Newsletter

Contact Center Compliance Updates

Don't miss the latest news and updates on the most relevant topics impacting contact center compliance. In one monthly overview you get reports on FCC rulings and new state legislation, and insights from legal experts.

Stay up-to-date with regulatory changes and issues
Discover best practices for operating in TCPA compliance
Gain exclusive analysis and tips from industry-leading compliance experts

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The leading AI-powered sales platform for fueling growth

Efficiently navigate constantly changing telemarketing restrictions

Outbound contact center compliance tools

Outbound call centers face a complex landscape of federal and state-specific “mini-TCPA” regulations. Convoso simplifies compliance by embedding tools, dialing guardrails, and automation directly into campaign workflows.

Lower risk and drive more revenue with manual dialing

Balance performance with compliance using CallCatalyst™, a powerful manual dialing solution built for a stricter regulatory environment.

Reduce risk while keeping agents productive

Manage manual dialing workflows efficiently

Protect your business from costly penalties

Learn more about CallCatalyst™

Simplify state-level compliance

Convoso StateTracker™ monitors and enforces state-specific dialing rules automatically, helping your team focus on performance—not regulations.

Learn more about StateTracker™

Designed for outbound, proactive performance

Convoso is the only CCaaS platform purpose-built for proactive outbound selling—empowering teams to talk more, convert more, and earn more revenue.

The Convoso difference

Continuous innovation and a commitment to building the very best sales contact center solution means you get more. More conversations, more conversions, more revenue. That’s what our customers love about Convoso.