Customer Success

What our Customers are Saying

How Convoso Supports Customers' Success

A strong support system enables contact centers to get the most value from the platform and drive efficiencies that improve ROI for their companies.

Featured Stories

Convoso's Predictive Dialer Can Boost Your Contact Rates by up to 3X

Customer Success Stories and Testimonials

We decided to make the switch to Convoso when we recognized that we needed more. We switched when we had so many leads sitting and not being called. We switched because we had call center agents' constantly turnover and we needed better productivity.”

Aaron Culbertson
Executive VP
HomeCraft Gutter Protection
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Convoso has really been a gamechanger for us as a company, in terms of how much our agents can output to our teams [in the field]. We’re seeing levels of appointments and demos that we’ve never seen before.

Brian Spurgeon

Director of Call Centers, Long Home Products
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Convoso is an excellent dialing platform… We saw an increase in contact rates and an improvement in our call quality issues and uptime. All of that is critically important when you’re running at scale with 500 users.

Sean Chapman

Chief Technology Officer, Medigap Life
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When we switched over, we saw a lot higher contact rate, a lot more efficiency, like how fast we were able to call through the leads…On Convoso, you’re always getting connected to somebody.

Zach Helton

Dialer Admin, Innovative Financial Group
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Your contact rate it's tenfold to any other dialer that we've experienced, a hundredfold. It’s nowhere near what we were experiencing with Five9. All my agents now are actually getting connected to people.

Ariel Ayalon

Operations Manager, Senior Healthcare Advisors
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Since switching to Convoso, we've seen about a 30% increase in revenue... And, we're at about a 90% contact success rate.

Matt Bowers

VP of Operations, Dynamic Insurance Services
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The biggest impact that Convoso has had on our business is speed to lead. The ability to reach a lot of consumers more quickly is what any campaign dialer should be delivering--and that’s exactly what we’re using Convoso for.

Dave Pevsner

Manager of Call Operations, EverQuote
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Very simply, easy to use and user friendly interface. It makes my job as a Dialer Manager a breeze due to the dialer running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialer systems. The reporting system on Convoso is also exceptional and it has great dialing strategies that makes lead management a breeze. The support staff is very accommodating and always help and explains everything in detail to make sure we always have 100% uptime.

Ashley Munsamy

Review via Google

Convoso has been a good tool for my team. I have seen a increase in connection rate/sales. The entire process has been good. They have a good support team to work with.

Rod Fohl

Review via Google

From what I’ve seen, there is no better dialer system than Convoso on Planet Earth today. I’ve never, ever had this level of customer service and tech support. Ever. It’s head and shoulder above anybody else.

Ron Leonard

Divisional Sales Leader, US Health Advisor
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We decided to make this switch to Convoso when we recognized that we needed more. We switched when we knew that we had so many leads sitting and not being called. We switched because we had call center agents' constantly turnover and we needed better productivity. The kind of impact that Convoso has had on our business is that it put all of our people in a power position to win the customer, to win the lead, to win the deal. Just all-around winning. And that was what was so key to us and the reason that we made the switch. We needed that partner and we needed that that system that was going to help us win.

Aaron Culbertson

Executive VP, HomeCraft Gutter Protection
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Have used Convoso for close to 2 years and could not be more pleased. Their thoughtfulness to design and attention to detail have created a solution that uncomplicates some very cumbersome features of many competitors. Always one step ahead and committed to delivering a solution that achieves results where phone outreach is growing more challenging by the minute.

Sean G.

Review via Google

Constant support and continued innovation. There is not a moment where you feel left alone or your voice is not heard. Convoso holds your hand through every process and gives you a tailored experience to your needs...Lead management and cost analysis with sales per vendor has been greatly simplified with searches and user reports.

Jeffrey G.

Systems Manager, Review via G2

Convoso is the way to go! Hands down the most helpful aspect of using this Convoso dialer system was their dedicated support team that helped our business navigate getting acclimated to learning how to use the system. We could count on them every day! Convoso is solving our problem of support. We came from a dialer that no longer offered us the support we needed. We are an ever-changing call center that is constantly doing new things that require constant learning and support. We found that balance using Convoso!

Adam J.

IT Manager, Review via G2

We're pacing to more than double our calls revenue from $15 million to $33+ million this year. Convoso's industry-leading outbound contact center platform and its dedicated team of professionals are significant contributors to this growth. Performance and productivity are up. And since our agents are increasing sales, morale is way up, and turnover is way down.

Brian Roulstone

SVP Call Operations, Smart Financial

If you are looking for a dialer, look no further - call Convoso today. Convoso's platform is very top notch. They are keeping up faster than any other dialing platform when it comes to current market conditions. Our company uses it with 100+ seats every day and we are happy to be partners. The customer service is second to none...It has allowed us to produce higher contact rates which then in turn lead to higher conversion.

Tony Furr

VP of Sales and Business Development

It was like going from a Ford to a Mercedes. When we switched over to Convoso, we had a complete transformation in terms of the efficiency and connections. Our wait times dropped and our contact rates increased... Before, we were seeing an average of 2 to 3% conversion, but once we switched to Convoso, our conversion rate averaged between 8 to 12%.

Diego C.

Call Center Ops Mgr, Digital Market Media
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The predictive settings in Convoso just beat everybody else, hands down. They have the best connection rate that's out there on the market right now...Convoso is going to work for you because it connects. The whole goal of why we want to use Convoso: Connect to convert.

Tisa Daniels

Catalyst, C Squared Consulting
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We tested a variety of platforms and we went with Convoso because we found that some of the other platforms didn't have the level of customer service or availability to troubleshoot issues..., [or] the automation and reporting that we found in Convoso. Convoso is a great platform and outside of their technology, they're also a great team.

Gabe Bletnitsky

CEO & Founder, Call Trader
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Convoso is a great system, great customer support, great caller ID management system... It's a contact sport - the more people you talk to, the more people you convert. We consistently rely on Convoso to help us make those get a higher contact rate... It's really been instrumental in helping us grow. We think everyone should look into it and do a demo, and I think you'll be just as happy as we are.

David Stodolak

President, Solar Direct Marketing
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When we moved to Convoso, the metrics changed immediately. It was literally like hitting a light switch. Our business is definitely reaping the rewards: We're making a tremendous amount more in sales, we're dialing significantly less data than before, and our connection rate has increased 400%.

David Zamani

Managing Partner, Get Health-e
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