Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Top Webinars for Lead Gen & Outbound Call Centers from 2020

In 2020, outbound call centers had to adapt to a sudden new reality along with the rest of the world. For those that weren’t already virtual operations, the switch took

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The Next Generation Call Center: Webinar Video & Recap

Running a next generation 2.0 call center is the difference between keeping up with new demands and getting left in the dust. In this webinar, Convoso hosted a panel of

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Lead Gen for Home Services and Solar: Webinar Video & Recap

HEADS UP Home Services, Home Improvement, and Solar Companies  Are you struggling to increase customers with lead generation?  Are your calls are getting blocked? Are your contact rates low? Learn why going

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STIR/SHAKEN & Call Blocking: Webinar Video & Recap

Ever wonder if your calls are getting through? Outbound sales and lead generation call centers that aren’t adjusting their operations for increasing compliance regulations and call blocking measures had better

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The 3 Efficiencies Driving Telesales Call Center Profitability – PACE ACX 2020 Panel Recap

How does the efficiency of your leads, agents, and managers impact the profitability and success of your contact center? Find out why driving efficiencies is critical for the next-gen call

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Putting the Power of Productivity in Their Power Dialer

Convoso Customer Success Story:  Insurance provider shrinks wait times and triples agent conversations   Insurance Line One is a full-service, national insurance agency committed to providing help for American insurance

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Switch from VICIdial Dramatically Improves Results for Lead Gen Company

  Convoso Customer Success Story NextGen Leads generates high-quality leads for auto insurance, health insurance, and Medicare. The company offers real-time leads in volume for US locations, suitable for individual

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4 Steps of the Solar Buyer’s Journey

Understanding the steps that a consumer goes through to get to the point of buying solar panels is essential for anyone selling solar. Whether you only generate solar leads, or

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How One Dialer Admin Reduced Stress While Hitting Targets – Part 2

5 Ways a Dialer Manager’s Life Changed When the Dialer Changed In Part One of this post, Michael Velardi shared the challenges, and the concurrent stress, he faced as an

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5 Keys to Handling Sales Objections

In this guest post, our Integration Partner, Balto, shares how to handle objections in sales calls with valuable tips for sales reps. Balto’s AI solution, which is integrated with Convoso’s

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How One Dialer Admin Transformed His Life: Reducing Stress While Hitting Targets – Part 1

A personal snapshot in the life of a successful outbound sales dialing manager. What it was, and why it changed. Michael Velardi is the former Senior Vice President of Resource

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Cool Tools to Boost Agent Productivity for Remote Call Centers

14 top call center management tools that drive engagement and productivity of at-home agents. You’re running a remote call center, and everyone, from agents to managers, is working from home.

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Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance

Is your dialing strategy effective AND compliant? From the Convoso Video Vault In less than 2 minutes, Bobby Hakimi, Convoso Co-Founder and Chief Product Officer, talks about one impactful dialing

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry initiatives designed

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The 2.0 Lead Generation Call Center: Keys to Efficiency and Profitability

The 2.0 Lead Generation Call Center Services A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center services increase key efficiencies. Convoso CEO Nima Hakimi joined two

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