Next-Generation Contact Center Software

Our next-generation contact center software engages your customers
using the right message, right time, and right channel.

Save time & money with more effective
ways to reach new customers.

Reach More
Customers Quickly
and Effectively

Lower Unanswered Calls and Boost Contact Rates

Reduce Labor
and Training
Costs Significantly

Boost Productivity
and Morale
of Your Agents

Combine Calling,
SMS and Email
Into One System

Lower Your
Customer
Acquisition Costs

Lead Follow-up Automation

Pre-qualify leads with a sequence of Calls, Emails, SMS, and additional voice features—automatically orchestrated to respond intelligently to customer reactions—and advance the customer journey.

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Conversational AI Agent

Break the ice with a personalized, real human voice that asks initial questions to pre-qualify the lead and forwards only qualified calls to live agents—helping you to save in payroll costs and gain in agent productivity.

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Easy-to-Use Reporting

The data you need in the format you need, when you want it. Our reporting tools are designed to fit your requirements. Any combination of data on leads, conversions, campaigns, and agent activity is available at your fingertips immediately or delivered by email at pre-scheduled times.

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TCPA Compliance

Convoso provides quick and easy-to-use tools to ensure your business stays in compliance. Whether it’s call time restrictions, call recordings, call logs, Opt-Outs, or scrubbing against DNC lists, Convoso has you covered with TCPA Compliance features that help you comply with all state and local laws.

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Christopher RobinsonCEO, Ascent Mortgage Resource Group

“Since we've launched Convoso’s platform, we’ve gained the capital and resources to hire an additional 45 agents, increase contact rates from 40% to 70%, and streamline efficiency from an intuitive and user-friendly platform.”

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Billy NessCEO, Bradley Lead Group

“Convoso's workflow automation maximized lead lists for optimal agent utilization rates and increased our list penetration rate by over 30%. We're contacting about 30% more of our leads than we were before, so it's allowing us to either buy less leads to get the same results or hire more agents to work the surplus of leads we now have.”

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James AndersonCEO, Sales Gen

“Convoso has lowered our wait times between live calls from 30 seconds to 15 seconds and their real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. As a result, we've increased productivity across our customer programs by 26%.”

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Anderson SchoenrockCEO, ScanDigital

“Relying on the stability and up-time performance of their platform, we’ve been able to grow from just a handful to over 50 agents using Convoso. It has helped us tremendously with managing our inbound calls and accounts.”

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Brett JacobsonVP of Operations, Iconic Partners

“Our productivity level has dramatically improved. We went from working one campaign at a time to working five or six campaigns at a time, from multiple locations. The growth of Iconic is directly related to Convoso’s abilities to support what we do.”

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