Predictive dialing increases agent efficiency by automatically adjusting dial speed based on advanced algorithms, resulting in more productive live calls, and fewer dropped calls.
Cloud-based Automated Calling Software
Take control of your workflow with multiple dialing modes.
Whether you’re leading an aggressive sales campaign or contacting current clients, Convoso provides you with powerful tools to suit your workflow, including multiple dialing modes. Increase contact rates with dialing strategies and powerful tools.
Multiple Dialing Modes
Progressive dialing allows agents a set amount of time to review the prospect’s record before the call is automatically dialed. When a call is finished, the agent clicks to initiate the next lead, again with a set time to review notes on screen.
In preview mode, prospect records are automatically presented to your agents, allowing them time to review notes on the lead before electing to call for a more informed and qualified conversation.
Power dialing automates dialing at a rate you set so that your agents are always on live calls. Often best suited to operations with few agents and a large numbers of leads.