Convoso Customer Support
Customer Success Is Our #1 Priority
That’s why we love to hear what call center leaders have to say about their customer support experiences at Convoso. With a strong support system – from onboarding to technical support to customer success coaching – contact centers get more value from the platform and drive efficiencies that improve ROI for their companies.
Recognized 2 years in a row for our customer success teams
Onboarding for Success
Convoso customers begin their experience with our onboarding team. These product experts deliver a thorough, hands-on approach to help customers get the most out of our powerful platform.
They help customize and configure the dialer to produce the highest efficiency in daily operations to meet business goals and drive more revenue, working with the customer to set up campaigns, automate routine tasks, utilize tools and reports, and much more.
Our team makes sure your team is prepared.
We Focus on
Outcomes
Dedicated
Onboarding Staff
End-User
Training
“The onboarding was great. The customer service was great. They were very responsive as well, which made us feel good. And then once we got on board, they helped make sure that everything was aligned properly.”
David Stodolak
President, Solar Direct Marketing
Join our monthly drop-in hours exclusively for Convoso customers.
Reliable
Helpdesk
Resolve Issues
Quickly
On Demand Troubleshooting
“Their customer support is outstanding. They’re very responsive. We tested a variety of platforms and we went with Convoso because we found that some of the other platforms didn’t have the level of customer service, or availability, to troubleshoot issues.”
Gabe Bletninski
CEO & Co-Founder, Call Trader
Ongoing Support and Coaching
Every Convoso customer has a dedicated Customer Success Manager for ongoing coaching and support. They focus on helping our customers grow their business and proactively monitor their accounts on a routine basis.
Convoso is on the forefront of educating customers on tools and strategies that improve operational efficiency, industry trends, and compliance best practices.
Dedicated
Support
Customer
Education
Industry Events
Reach more leads faster and skyrocket your call center profits
Learn how you can 3x contact rates
Book a demo
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the Convoso solution
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding Spam Likely
Fully manage caller ID reputation with a comprehensive set of tools and services
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with maximized up-time
Powerful Reporting
Drive better outcomes and improve efficiency with real time and historical analytics
Our Solutions
- Caller ID Reputation Management
- Answering Machine Detection
- Multiple Dialing Modes
- Automation
- Speed to Lead
- Reporting and Analytics
- TCPA Compliance Tools
- Robust Lead Management
- Omnichannel
- Skills Based Routing
- Dynamic Scripting
- Open API
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
