Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance

Is your dialing strategy effective AND compliant? From the Convoso Video Vault In less than 2 minutes, Bobby Hakimi, Convoso Co-Founder and Chief Product Officer, talks about one impactful dialing

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry initiatives designed

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The 2.0 Lead Generation Call Center: Keys to Efficiency and Profitability

The 2.0 Lead Generation Call Center A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center operations increase key efficiencies. Convoso CEO Nima Hakimi joined two lead

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed

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Top 5 Agent Performance Metrics to Improve Agent Efficiency and Call Center Profitability

The top 5 agent performance metrics to focus on intra-day for hourly maximization Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted.

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance expert and

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16 Essential KPIs & Metrics for Outbound Call Center Profitability

If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance

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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our

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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified

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How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP

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Easily Transition Call Center Agents to Work From Home During COVID-19

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote operations.  Here’s a quick

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A Wrap on Lead Generation World 2020: Q&A With LGW CEO Michael Ferree

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…

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Outbound Call Center Contact Rate vs Connection Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

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