Power Dialer Software
for Call Center
What is a Power Dialer?
Power dialer software places multiple calls per agent once they become available or complete a previous call. Administrators can set a dial level to determine how many outbound calls to place per available agent, and adjust it throughout the day based on agent availability, drop rates, and other key performance indicators.
An outbound power dialer should be used when express-written consent is not needed, or is already captured, for contact centers with fewer than ten agents. Companies often take advantage of a cloud-based power dialer to avoid the hassle of maintaining the system on-premises.
calls per agent
pace of dialing
Ideal for small
Which One Should You Choose?
with drop rates
Ideal for small contact centers
Why use a Power Dialer?
Using this dialing mode, contact centers can place many more calls per agent versus preview or progressive dialers, while ensuring their drop rate is below 3% to comply with federal law. The best power dialer software solutions keep agents engaged in more conversations, creating opportunities for more sales, which means conversion rates go up.
Contact centers with 10 or more agents can take advantage of even more efficiencies by using a predictive dialer.
Convoso Power Dialer
Convoso’s contact center software includes a power dialer that helps organizations reach more leads faster. There is no dial level cap, which allows dialing administrators to place as many calls per agent as is needed to support their business models.
Adjustments can be made throughout the day to keep the ratio of calls per agent in line with business and service level goals. Agents using Convoso’s power dialer can expect to reach significantly more leads per day, reducing your cost-per-acquisition (CPA).
No dial level cap
Balance calls per
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Power Dialer Frequently Asked Questions
Like progressive dialing, power dialing automatically initiates a new call when an agent has finished a previous one. However, similar to predictive dialing, the ratio of outgoing calls is not necessarily limited to one per agent. Still, while a power dialer places multiple calls simultaneously and connects agents with only live customers, it only initiates new calls once an agent finishes a call and is unable to automatically adjust dialing levels according to intelligent, predictive algorithms.
A power dialer, like the predictive dialer, can place multiple calls simultaneously and connects agents only with live customers. However, the power dialer only initiates new calls once an agent finishes a call, according to a preset ratio of calls per agent, and is unable to automatically adjust dialing levels according to intelligent, predictive algorithms.
Power dialing is similar to progressive dialing in that it only initiates calls once an agent has completed a previous call. However, power dialing is capable of dialing at a higher ratio of calls per agent than progressive dialing, connecting agents only with live customers.
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Award winning support team to get the most out of the Convoso solution
Boost contact rates by up to 3x through innovative technology
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Fully manage caller ID reputation with a comprehensive set of tools and services
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Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143