Introducing Convoso's StateTracker

The Convoso StateTracker™ is a campaign management tool designed to support compliance with “Mini-TCPA” state laws regulating call center outreach to consumers.

Watch the short video to learn how this tool can support compliance for your outreach.

Support Compliance with State Regulations

Convoso StateTracker™ allows Convoso customers to dial into complex state regulatory environments with more confidence by creating automated checks and balances.

These extra controls can be configured in a single location, making it easier for dialing administrators to set up special rules for each state and reducing the risk of human error that can lead to costly lawsuits.

“It’s been an asset for our call center to have Convoso. It adapts really well to a growing business, it gives you all the tools necessary to manage that growth in a sustainable way, without sacrificing your quality, without sacrificing compliance.”

Call Center Operations Manager

Digital Market Media

Reach more leads faster and skyrocket your sales team's revenue

Learn how you can 3x contact rates

Book a demo

Build Processes to Support Compliance

StateTracker creates rules directly within the Convoso system that help prevent a lead from being contacted too many times in a day.

Rules can be assigned based on area codes and zip codes to align with your data, and different rules can be built for different states. This allows your team to create checks and balances for each set of regulations.

We highly recommend working with your legal counsel to design processes around compliance.

Powerful and Easy To Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.

Find out how you can
dramatically boost ROI
for your company.

The State Regulatory Environment is Constantly Evolving

Over the past few years, many states have passed increasingly strict laws governing telemarketing calls. State legislatures seek to protect their citizens with regulations focused on preventing harassment, scams and fraud, addressing data privacy concerns, and more recently anticipating the rising use of AI and how it is used in telecommunications.

Contact centers need to stay connected to the developments in state and federal laws, and consult attorneys knowledgable about this evolving regulatory environment.

We can never guarantee compliance with the TCPA or state regulations. However, Convoso works with the country’s top TCPA lawyers to help build tools that support compliance best practices for our customers. Our CEO is on the board of R.E.A.C.H. (Responsible Enterprises Against Consumer Harassment), an organization dedicated to stopping unwanted robocalls and gaining consumer trust through advocating proper lead generation practices. It was formed to advance the interests of direct-to-consumer marketers.

DISCLAIMER: The information on this page, and related links, is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

Why Convoso?

Our Solutions

Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Introducing Convoso's StateTracker

Support Compliance with State Regulations