AI-powered
Intelligent Virtual Agent
AI-powered
Intelligent Virtual Agent
AI-powered
Intelligent Virtual Agent
Reach more leads at a lower cost
Reach More Leads at a Lower Cost
What if you could use AI technology to filter out prospects that don’t fit with your product or service? With Convoso’s Intelligent Virtual Agent, you can.
Our AI contact center technology gives you more strategic flexibility to determine how many live agents you need. Now your best agents can have more conversations with qualified leads.
Integrating Natural Language Programming, Machine Learning, and Advanced Speech Recognition, Convoso has developed an AI-powered Intelligent Virtual Agent that incorporates a positive customer experience. And that’s always good for business.
Drive more interactions with omnichannel Intelligent Virtual Agents
Improve contact rates and generate more engagement with prospects by reaching out over multiple channels. Convoso IVA supports voice and SMS interactions, and will be able to support any text-based channel in the near future.
Incorporating IVAs into drip campaigns is also a very efficient way to pre-qualify and route leads that have expressed interest by responding to a message.
Learn how you can maximize both compliance and productivity in your call center.
Want more profit from your dialer?
Intelligent Virtual Agent (IVA) Frequently Asked Questions
An intelligent virtual agent, sometimes known simply as a virtual agent or virtual call center agent, is a software program that provides automated support to call center agents. The Convoso intelligent virtual agent acts as an extra agent, using natural language programming, machine learning, and advanced speech recognition to pre-screen and filter out prospects that do not fit with your business’s offerings over voice and SMS.
Chatbots and virtual agents offer an efficient, effective call center automation tool for any contact center looking to save time, drive higher contact rates, and boost conversions.
While the term virtual call center agent is sometimes used to refer to intelligent virtual agent (IVA) solutions, it is also used in reference to call center agents who work remotely as part of a virtual call center.
Drive More Interactions with
Omnichannel Intelligent
Virtual Agents
Improve contact rates and generate more engagement with prospects by reaching out over multiple channels. Convoso IVA supports voice and SMS interactions, and will be able to support any text-based channel in the near future.
Incorporating IVAs into drip campaigns is also a very efficient way to pre-qualify and route leads that have expressed interest by responding to a message.
Empower Human Agents
Improve Profitability
Automate Routine Tasks
Filter Prospects
Easily build Intelligent Virtual Assistants
Easily Build Intelligent Virtual Assistants
Convoso IVA offers an easy to use no-code, drag-and-drop interface that allows you to build and power simple or complex conversations at scale.
Create better customer experiences by leveraging technology that incorporates natural language understanding, which allows prospects to converse with an ai virtual assistant as though they were conversing with a human agent.
Plus, Convoso IVA utilizes AI to continuously improve, so as time goes on it will be able to better understand and respond to comments and questions that arise.
