Manage a Profitable and Compliant Virtual Call Center
Best dialer in 2021 for remote outbound call center operations.
For years, Convoso customers with at-home agents have been driving profits with our flexible cloud-based software and the support of our superior customer success team. All capabilities of a traditional call center model are available to virtual call center operations. With the right tools, you can excel.
Customer success with virtual call centers.
Our Customer Success Team works diligently to assist companies with optimal configuration of their Convoso virtual dialer. Our tools help maximize remote management efficiency, including dynamic real time reports and performance analytics. Our customers run with it.
Our lead to transfer rate has increased steadily since starting with Convoso three months ago from 2% to 8%. When you’re talking about hundreds of thousands of leads, that’s a huge increase.
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Learn from experts on our work from home webinar series.
These 30-minute webinars offer distilled expert guidance to inform and inspire you with tips on improving management of your remote call center.
Actively Manage Agent Productivity
Optimize Dialer Configuration with Dedicated Expert
Stay in Compliance with Positive Caller ID Management
Connect at Optimum Time with the Right Channels
Tools to effectively manage at-home agents.
Effectively manage your work from home agents with features that help you communicate, hold them accountable, and encourage engagement. Convoso’s Dynamic Scripting expedites onboarding and training, while lowering costs. Understand where agent time is spent with the Agent Monitor and Reports. Send broadcast messages to the whole team, or chat with individual agents. Listen in on calls and whisper guidance when needed.
Get immediate insight throughout the day into the performance of your remote team and individual at-home agents. Deep visibility into list performance helps to guide your decisions about which lists are profitable. Customize your dashboard to prioritize the KPIs critical to your success.
Convoso customers that have moved from a traditional office model to remote operations are reporting so much success they are considering this to be their new normal. Setting up agents to work from home requires minimal time and expense.
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Learn how you can maximize both compliance and productivity in your call center.