Manage a Profitable
and Compliant Virtual
Call Center
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Best dialer for remote/hybrid outbound call centers
Best dialer in 2021 for remote outbound call center operations.
Customer success with virtual call centers
Customer success with
virtual call centers
Read customer’s Work From Home story
Work From Home story
Tom Carolan
Digital Market Media
Reach more leads faster and skyrocket your sales team's revenue
Learn how you can 3x contact rates
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Learn from experts on our work from home webinar series from 2020
Best Practices for Operating a Virtual Call Center
WFH WEBINAR #1
Connect at Optimum Time
with the Right Channels
Stay in Compliance with
Positive Caller ID Management
Optimize Dialer Configuration
with Dedicated Expert
Actively Manage
Agent Productivity
Find out how you can dramatically boost ROI for your company.
Find out how you can dramatically boost ROI for your company.
Tools to effectively manage at-home agents
Tools to effectively manage at-home agents
Powerful real-time metrics & customizable dashboards
Virtual Call Center Frequently Asked Questions
A virtual call center is simply a call center operation whose employees are spread across multiple locations. Virtual call center agents and managers may work remotely 100% of the time, or their business may encompass a mix of on-site and WFH employees. In either case, cloud-based dialer software is the glue that binds all the distributed workers at an outbound virtual call center together.
Call center software is a solution capable of managing and initiating phone, email, text, and other channels of customer communications. Contact center software may provide inbound or outbound functionality, or both as part of a blended call center.
Technically, all you need to start a virtual call center are agents with a reliable internet connection, a computer, and a cloud-based dialer software like Convoso. To help you set up and manage a successful virtual call center, Convoso offers a range of agent management solutions, powerful call center reporting tools, and many other features.
Download our ebook to learn more about managing a profitable and compliant virtual call center.
Cloud contact center software resides on a vendor’s server and is accessible via a web browser or web-based application. To access cloud software, one only needs a computer and an internet connection. On-premise software is installed locally on a business’s computers and servers. While on-premise call center software previously dominated, cloud-based options have become the norm in the 21st century. This trend has only continued recently with the growth of the remote or virtual call center, which requires the use of a cloud-based contact center software.
Easily transition to a virtual or hybrid call center
Convoso customers that have moved from a traditional office model to remote operations have reported great success. Setting up agents to work from home requires minimal time and expense.
Easily transition to a virtual or hybrid call center
Convoso customers that have moved from a traditional office model to remote operations have reported great success. Setting up agents to work from home requires minimal time and expense.
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
Have more questions?
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
Have more questions?
industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143