Automatic Call
Distribution Software
Automatic
Call Distribution
Automatic
Call Distribution
Skills-based
routing
Route each inbound call to the agent with the skills and skill levels best suited to close the sale, set an appointment, or determine the transfer.
Designate agents to handle callbacks from outbound campaigns and leverage Convoso’s dynamic scripting to improve close rates.
Improve speed to lead
Improve handle time
Maintain service levels
Increase close rates
Reach more leads faster and skyrocket your call center profits
Learn how you can 3x contact rates
Book a demo
Skills-based Inbound Routing
Skills-based routing
Improve handle time
Maintain service levels
Increase close rates
Take advantage of skills-based routing to ensure each inbound call is handled by the agent best suited to handle the interaction. Set agent skills and skill levels to ensure each lead is matched with the right agent to close a sale, set an appointment or determine where to transfer the call next.
Improve handle time and maintain service levels by designating agents to handle callbacks from outbound campaigns, and leverage Convoso’s dynamic scripting skills to improve close rates.
Improve agent efficiency
Prioritize inbound or outbound traffic
Handle best leads first
Call blending
Connect more leads with each agent by allowing them to work both inbound and outbound interactions. Prioritize calls based on lead quality and conversion rates to route individuals most likely to buy to agents quickly.
Slow outbound dialing efforts when inbound volume increases, or refocus agents on outbound campaigns if a batch of hot leads need to be reached fast.
Powerful and Easy To Use
Find out how you can
dramatically boost ROI
for your company.
Powerful and
Easy-To-Use
Find out how you can
dramatically boost ROI
for your company.
Powerful and
Easy-To-Use
Find out how you can dramatically
boost ROI for your company.
Call Blending
Improve agent efficiency
Prioritize inbound or outbound traffic
Ensure your best leads are handled first
Connect more leads with each agent by allowing them to handle both inbound and outbound interactions. Prioritize inbound or outbound calls based on lead quality and conversion rates to ensure that individuals who are most likely to buy are routed to agents quickly.
Slow outbound dialing efforts when inbound volume increases, or refocus agents on outbound campaigns if a batch of hot leads need to be reached fast.
If we could limit licensure costs by allowing them to, say, perform for us during the first 30 days of employment, we can rate them and figure out if they’re going to make it or not. And then we can follow through with buying more licenses on a big scale, which saves us a tremendous amount of money.
David Zamani
Managing Partner, Get Health-e
Inbound queues
Route leads correctly and handle simple tasks or inquiries by using Utilize an intelligent virtual agent (IVA) or IVR. While leads are on hold, include attention retainers such as queue position updates or play hold music to keep leads on the line until an agent is available.
Offer an option for leads to get a call back so they don’t have to wait on hold.
Route leads via
IVR or IVA
Hold music and recordings
Queue position
updates
Inbound Queues
Route leads via an IVR or IVA
Hold music and recordings
Queue position updates
Call backs
Utilize an intelligent virtual agent (IVA) or IVR to route leads correctly and handle simple tasks or inquiries. While leads are on hold, include attention retainers such as queue position updates or play hold music to help ensure they stay on the line until an agent is available.
Offer an option for leads to get a call back when they reach the front of the queue so they don’t have to wait on hold.
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the Convoso solution
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding Spam Likely
Fully manage caller ID reputation with a comprehensive set of tools and services
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with maximized up-time
Powerful Reporting
Drive better outcomes and improve efficiency with real time and historical analytics
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the
Convoso solution.
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding spam likely
Fully manage caller ID reputation with a comprehensive set of
tools and services.
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with
maximized up-time
Powerful reporting
Drive better outcomes and improve efficiency with real time and historical analytics.
Why Convoso?
White Glove Customer Care
Award winning support team to get the most out of the
Convoso solution.
More Connections
Boost contact rates by up to 3x through innovative technology
Avoiding spam likely
Fully manage caller ID reputation with a comprehensive set of
tools and services.
Profitability
Make more money with fewer leads
Reliability
Powerful and secure cloud-based solutions with
maximized up-time
Powerful reporting
Drive better outcomes and improve efficiency with real time
and historical analytics.
Our Solutions
- Caller ID Reputation Management
- Answering Machine Detection
- Multiple Dialing Modes
- Automation
- Speed to Lead
- Reporting and Analytics
- TCPA Compliance Tools
- Robust Lead Management
- Omnichannel
- Skills Based Routing
- Dynamic Scripting
- Open API
Our Solutions
- Caller ID Reputation Management
- Multiple Dialing Modes
- Speed to Lead
- TCPA Compliance Tools
- Omnichannel
- Dynamic Scripting
- Answering Machine Detection
- Automation
- Reporting and Analytics
- Robust Lead Management
- Skills Based Routing
- Open API
Our Solutions
- Caller ID Reputation Management
- Answering Machine Detection
- Multiple Dialing Modes
- Automation
- Speed to Lead
- Reporting and Analytics
- TCPA Compliance Tools
- Robust Lead Management
- Omnichannel
- Skills Based Routing
- Dynamic Scripting
- Open API
Have more questions?
Learn more about Convoso and our industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
Have more questions?
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
Have more questions?
industry-leading contact center platform today.
Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143
