Automatic Call
Distribution Software

Automatic
Call Distribution

Automatic
Call Distribution

Skills-based
routing

Route each inbound call to the agent with the skills and skill levels best suited to close the sale, set an appointment, or determine the transfer.

Designate agents to handle callbacks from outbound campaigns and leverage Convoso’s dynamic scripting to improve close rates.

Improve speed to lead

Improve handle time

Maintain service levels

Increase close rates

Skills-based Inbound Routing

Skills-based routing

Improve handle time

Maintain service levels

Increase close rates

Take advantage of skills-based routing to ensure each inbound call is handled by the agent best suited to handle the interaction. Set agent skills and skill levels to ensure each lead is matched with the right agent to close a sale, set an appointment or determine where to transfer the call next.

Improve handle time and maintain service levels by designating agents to handle callbacks from outbound campaigns, and leverage Convoso’s dynamic scripting skills to improve close rates.

Powerful and Easy To Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can dramatically
boost ROI for your company.

Improve agent efficiency

Prioritize inbound or outbound traffic

Handle best leads first

Call blending

Connect more leads with each agent by allowing them to work both inbound and outbound interactions. Prioritize calls based on lead quality and conversion rates to route  individuals most likely to buy to agents quickly.

Slow outbound dialing efforts when inbound volume increases, or refocus agents on outbound campaigns if a batch of hot leads need to be reached fast.

Call Blending

Improve agent efficiency

Prioritize inbound or outbound traffic

Ensure your best leads are handled first

Connect more leads with each agent by allowing them to handle both inbound and outbound interactions. Prioritize inbound or outbound calls based on lead quality and conversion rates to ensure that individuals who are most likely to buy are routed to agents quickly.

Slow outbound dialing efforts when inbound volume increases, or refocus agents on outbound campaigns if a batch of hot leads need to be reached fast.

If we could limit licensure costs by allowing them to, say, perform for us during the first 30 days of employment, we can rate them and figure out if they’re going to make it or not. And then we can follow through with buying more licenses on a big scale, which saves us a tremendous amount of money.

David Zamani

Managing Partner, Get Health-e

Inbound queues

Route leads correctly and handle simple tasks or inquiries by using Utilize an intelligent virtual agent (IVA) or IVR. While leads are on hold, include attention retainers such as queue position updates or play hold music to keep leads on the line until an agent is available.

Offer an option for leads to get a call back so they don’t have to wait on hold.

Route leads via
IVR or IVA

Hold music and recordings

Queue position
updates

Inbound Queues

Route leads via an IVR or IVA

Hold music and recordings

Queue position updates

Call backs

Utilize an intelligent virtual agent (IVA) or IVR to route leads correctly and handle simple tasks or inquiries. While leads are on hold, include attention retainers such as queue position updates or play hold music to help ensure they stay on the line until an agent is available.

Offer an option for leads to get a call back when they reach the front of the queue so they don’t have to wait on hold.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the Convoso solution

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding Spam Likely

Fully manage caller ID reputation with a comprehensive set of tools and services

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with maximized up-time

Powerful Reporting

Drive better outcomes and improve efficiency with real time and historical analytics

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time and historical analytics.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time
and historical analytics.

Our Solutions

Our Solutions

Our Solutions

Learn how you can maximize both compliance and productivity in your call center.

Want more profit from your dialer?
See how with a live demo
chat bubble-purple

Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our
industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143