A variety of dialing modes — predictive, preview, progressive — and inbound calling capabilities provide the flexibility to streamline your operations.
Follow the Customer Journey
Create behavior-based workflow rules to customize your approach to individual leads,
from determining and scheduling next steps to choosing a communication channel.
Unleash the power of communication to
engage prospects & establish rapport.
Lead Follow-up Automation
Create a pre-defined schedule which will automatically decide when to place an outbound call or send non-voice communication such as a text message, email, or ringless voicemail with personalized details that drive more inbound calls. Outreach continues over selected channels until conversion or for as many days as you set.
Text messages deliver a 98% open rate. Supplement voice calls or emails with an automated text or use an SMS campaign.
Customizable Email templates allow you to reach out to customers or prospects immediately. Once opened, a call can be instantly initiated.
Ringless Voicemail Drops
Reach thousands of people in a matter of minutes by way of a non-intrusive message inserted directly into a voicemail server.
Make interactions more human by adapting
to changes along the customer journey.
How it works
Build in Smart Triggers watch and respond to specific pre-defined actions, like automatically initiating a phone call after an email is opened, or adding dispositions that automatically trigger less or more aggressive workflows.
Set up custom actions if certain events occur.
Create a set of occurrences when an action is taken.
Customize the timing of your workflow by time, time zone, or days.
Dynamic reports allow your team to stay in the know
& maximize the effectiveness of campaigns.
Versatile Reporting Tools
Quickly find out which lists, lead sources and agents are performing—and which aren’t. A wide range of filters lets you easily set the reporting criteria to get the information that you need.
Filter Data Points
Which of your lists are performing and which are not? Easily find out by comparing and sorting all of your lists based on success rate.
Contact Rate Reports
An effective campaign begins with reaching your leads. Quickly see how many of your calls are making contact and how many are missing the target.
Are your agents experiencing too much down time? Track call counts by agent and adjust workflows accordingly to increase productivity.
Your leads are valuable assets. View all their information at a glance, filtered by status, campaign, list, and user.
Create your own reports to suite your operation’s needs. Filter reports and drill down based a variety of variables, from call type to dispositions.
Running reports manually wastes valuable time. Increase efficiency by scheduling reports to be run and emailed automatically at a specific time — hourly, daily or weekly.