Overview Of Our Contact Center Software

The Power of
Omnichannel Automation

Automate lead follow-up across voice, text, and email to dramatically boost contact rates while staying compliant.

Stop dialing your leads exhaustively and start dialing strategically. With Convoso's software, call center agents will experience an increase in conversations, while their managers make critical decisions based off intelligent real-time reporting on list performance and agent productivity.

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Calling

A variety of dialing modes — predictive, preview, progressive — and inbound calling capabilities provide the flexibility to streamline your operations. Learn More >

Email

Customizable Email templates allow you to reach out to customers or prospects immediately. Once opened, a call can be instantly initiated. Learn More >

SMS

Text messages deliver a 98% open rate. Supplement voice calls or emails with an automated text or use an SMS campaign. Learn More >

Virtual Agent

With a personalized, real human voice recording, our AI technology prequalifies leads while you reduce payroll costs. Learn More >

Meet Our Powerful Team of Tools

The 3 Key Efficiencies work as a team
to drive call center profitability.

Lead Efficiency

Agent Efficiency

Manager Efficiency

Lead Efficiency

Recycle / Redial Logic

Unlike other dialers, Convoso lets you set a custom redial attempt schedule with different gaps in time between redial attempts and based on the outcome of the call. Read More >

Robust Lead Management

Store, manage, and convert all of your leads in one single platform. Lead drips automatically manage lead movement from list to list and campaign to campaign. Identify promising leads and add them to targeted campaigns. Read More >

Real-time Insights into List ROI

Real time analytics show how your lists are performing. Now you can focus your resources only on those lists that are converting. Give your agents the best data to convert more leads faster.

Lead Follow-up Automation

Automate a schedule of communication at pre-determined intervals using multiple channels to increase contact rates and drive more inbound calls.

Customized Voicemail Drops

Automatically leave a series of personalized pre-recorded messages on voicemails based on relevant data, timing and contact history.

Tier 1 Telco Carriers

Achieve high connection rates with our exclusive use of top quality carriers — calls with valid numbers will be completed.

Caller ID Reputation Mgmt

We always gives clean, reputable caller IDs for your new and existing calling campaigns. We help implement effective strategies to dial responsibly so your caller IDs are less likely to get flagged. Read More >

Automate Dial Level Scheduling

Dial leads more effectively by scheduling your dial level with our easy, intuitive interface. Our power and predictive dialing systems automatically adapt throughout the day, raising and lowering dial level to maximize successful calls and lower your dropped call rate. Read More >

Follow-the-Sun Dialing

Contact leads at the time of day when they’ll be most responsive. Ensures that you’re dialing in compliance with TCPA and local telemarketing regulations with schedules customized for each state. Read More >

Agent Efficiency

Dynamic Guided Scripting

Reduce training time and streamline calls by customizing your scripts to automatically navigate agents through the conversation with personalized responses based on available data. Improve accuracy and conversions in transfers and sales. Read More >

Quick Disposition Functionality

Streamlining processes saves agent time and tedious effort so they can move quickly to the next call. Quick Dispo slashes wrap-up time by combining multiple functions into one click.

Superior Answering Machine Detection

Achieve greater accuracy in detecting voicemails so your agents aren’t wasting time on false negatives.

State / Skill-based Routing

Automatically route leads to agents according to state, language, demographics, or whatever criteria you need. Stay in compliance with state calling restrictions.

Broadcast Messaging

Create a positive environment for the team and motivate individual agents by sending out messages. Shoutouts, incentives, goals, policy reminders, etc.

Listen & Whisper

Guide agents to more conversions, handle escalations, coach new hires. Admins can listen in on calls, whisper guidance to agents, and jump in on conversations if needed.

Limit Agent Idle Time

Keep agents in an active calling rhythm. Set rules to add them back into the queue or log them off. Effectively manage agent time with tools like Wrapup Time Limit, Auto Logout, and the Agent Productivity Log.

Break Permission

Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].

Smart Inbound Routing

Maintain contact continuity by routing inbound calls back to the same agent who last talked to the lead.

Manager Efficiency

Dedicated Product Expert

Your assigned Customer Success Manager acts as your personal coach not only during onboarding, but whenever you need guidance to get the most out of Convoso’s dialer. Optimize your configuration with the help of our success team.

Powerful Reporting

Get intelligent insights into the performance of your agents, your dialer, and your leads. Build and manage campaigns with real-time and historical reports to inform your strategy. You can’t improve it if you don’t measure it.

Real-Time ROI by Lead Source

Make sure the right agents are focused on the right leads by analyzing your data with the right metrics. Quickly access the status of leads, list quality, and list sources. Try the Status Lead Penetration Report.

Power of Automation

Save time and money by streamlining call center processes. Automate tasks for your agents, your dialer, and your analytics. By automating delivery of reports, you’ll save time daily gathering analytics.

Highly Customizable Dashboards

Set up your dashboard to track KPIs critical for your call center. Pull data from all your reports and campaigns. Customize colors, design, and size. Read More >

Agent Monitor Screen

Monitor agent status and productivity.  View vital campaign information such as dial level, drop rating, number of dialable leads, number of agents currently logged in, and where agent time is being lost.

Increase Profitability by Knowing Your True CPA

Determine your true cost per acquisition by pulling in total costs of agents, leads, and dialer into one report. Include revenue and you have a profit/loss statement for your lists to see which lists are profitable. Try the List Conversion Report.

Additional Features

That drive call center ROI

Multiple Dialing Modes

Predictive. Power. Preview. Smart algorithms select agents and dial numbers to maintain a calling rhythm. Reduce wait time, without compromising your drop rating. Build and track lead nurturing schemes or complex buying cycles. Read More >

TCPA Compliance Tools

We help you stay in compliance with effective dialing strategies,  reputable caller IDs, and top tier telco companies. From call time rules to recordings and logs, our tools ensure compliance with TCPA guidelines across all communications channels. Read More >

Local Caller IDs

Our localization tool can increase your connection rate by up to 40%. Your agents can make more calls, speak for longer, and reach more people. Be local from anywhere. Read More >

Real-Time Automated Agent QA

Increase productivity with greater accountability by managing agent breaks. Approve or deny break time requests. Pre-set auto-approved times [eg, frequency and duration].

Multi-Campaign Login

Sell multiple products and use multiple scripts without ever losing track. Reduce agent downtime by dialing multiple leads at once, then connect agents when the right prospect comes in. Read More >

IVR

For Press 1 campaigns – outbound and inbound

Versatile Reporting Tools

Quickly find out which lists, lead sources and agents are performing—and which aren’t. A wide range of filters lets you easily set the reporting criteria to get the information that you need.

Analyze Data

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Filter Data Points

Conversion Reports

Which of your lists are performing and which are not? Easily find out by comparing and sorting all of your lists based on success rate.

Contact Rate Reports

An effective campaign begins with reaching your leads. Quickly see how many of your calls are making contact and how many are missing the target.

Agent Calls

Are your agents experiencing too much down time? Track call counts by agent and adjust workflows accordingly to increase productivity.

Lead Reports

Your leads are valuable assets. View all their information at a glance, filtered by status, campaign, list, and user.

Custom Reports

Create your own reports to suite your operation’s needs. Filter reports and drill down based a variety of variables, from call type to dispositions.

Scheduled Reports

Running reports manually wastes valuable time. Increase efficiency by scheduling reports to be run and emailed automatically at a specific time — hourly, daily or weekly.

Powerful 3rd-Party Integrations.

Our open API (restful API) makes it easy for you to integrate with any major 3rd party
applications such as Google Maps, Boberdoo, LEADSpedia, DebtPayPro, Jornaya, and many more!

Request a Demo

Learn how you can maximize both compliance and productivity in your call center.

Think of Convoso as an extension of your team.

We provide a hands-on approach to get you up-and-running in no time.

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