Maintain a Consistent Pace of Dialing with a Progressive Dialer

What is a Progressive Dialer?

A progressive dialer is used to maintain a consistent pace of dialing and minimize the number of dropped calls by placing one call per agent at a time. Progressive dialer software allows agents to review information about a record prior to dialing for a limited timeframe. Calls are initiated by agents clicking to dial or when the predetermined timeframe to review the record runs out.

Outbound progressive dialers ensure that agents do not spend too much time reviewing each lead in order to boost efficiency and reach leads quicker. Since calls can be placed automatically using a progressive dialer, Convoso recommends obtaining express-written consent from leads prior to using this dialing type.

Speed to
Lead

Low drop
rate

Require express written consent

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