Many contact centers prefer to prioritize false negatives or false positives based on the types of leads they are dialing. For example, If you’ve got expensive or high quality leads, you can tune Convoso AMD settings to allow more false negatives, so agents miss fewer chances to speak to live prospects. You may be willing to accept more false positives for lower quality leads to maximize efficiency. AMD false positives are calls that are answered by live prospects that are mistakenly identified as answering machines. AMD false negatives occur when the software identifies an answering machine as a live individual and connects the call to an agent.