The Quickest and Most Accurate
Answering Machine Detection

The Quickest and Most Accurate
Answering Machine Detection

The Quickest and Most Accurate
Answering Machine Detection

Gold standard answering machine detection

How many more sales could your agents close if your dialer could detect up to 97% of answering machines?

With Convoso’s highly customizable and state-of-the-art answering machine detection technology, your agents will be spending more time talking to customers and selling.

Plus, leads that answer the phone are connected with a live agent in as little as half a second to help prevent leads from hanging up the call before speaking to an agent.

Up to 97% accuracy

Boost contact and
conversion rates

Improve agent engagement

Highly customizable

Gold Standard Answering Machine Detection

Up to 97% Accuracy

Boost Contact and Conversion Rates

Improve Agent Engagement

Highly Customizable

How many more sales could your agents close if your dialer could detect up to 97% of answering machines?

With Convoso’s highly customizable and state-of-the-art answering machine detection technology, your agents will be spending more time talking to customers and selling.

Plus, leads that answer the phone are connected with a live agent in as little as half a second to help prevent leads from hanging up the call before speaking to an agent.

“One of the big issues that we had with Five9, and then VICIdial as well, was the answering machine detection. It was very inaccurate. Our agents were spending about 70% of their day coding answering machines. It was very, very unproductive…Now, my agents see a major difference in Convoso over any other dialer we’ve used.”

Jesse Daniels

VP Sales, One Health Direct

Learn how you can maximize both compliance and productivity in your call center.

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See how with a live demo

Billions of calls analyzed

Advanced detection capabilities

Customizable background noise

Automatically leave messages

Convoso’s AMD offers unmatched precision

Convoso analyzed billions of calls to fine tune our answering machine detection solution, so your agents can spend more time having real conversations on live calls.

This powerful tool allows contact centers to customize how calls are classified down to the millisecond to identify answering machines, SIT tones or carrier recordings.

When a live person picks up the phone, you can customize the background audio that is played while Convoso quickly routes the customer to an agent. If a voicemail is detected, leave a custom message or take advantage of Convoso’s advanced lead redial logic.

Convoso’s AMD Offers Unmatched Precision

Billions of Calls Analyzed

Advanced Detection Capabilities

Customizable Background Noise

Automatically Leave Messages

Convoso analyzed billions of calls to fine tune our answering machine detection solution, so your agents can spend more time having real conversations on live calls.

This powerful tool allows contact centers to customize how calls are classified down to the millisecond and identify answering machines without a SIT tone or carrier recording.

When a live person picks up the phone, you can customize the background audio that is played while Convoso quickly routes the customer to an agent. If a voicemail is detected, leave a custom message or take advantage of Convoso’s advanced lead redial logic.

Powerful and Easy To Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can
dramatically boost ROI
for your company.

Powerful and
Easy-To-Use

Our cloud-based software gives you the most advanced dialer solution for sales and lead generation teams. With an intuitive interface and award winning customer support, it’s easy to get agents onboarded and working productively.
Find out how you can dramatically
boost ROI for your company.

Prioritize false negatives or false positives

Many contact centers prefer to prioritize false negatives or false positives based on the types of leads they are dialing. For example, If you’ve got expensive or high quality leads, you can tune Convoso AMD settings to allow more false negatives, so agents miss fewer chances to speak to live prospects. You may be willing to accept more false positives for lower quality leads to maximize efficiency. AMD false positives are calls that are answered by live prospects that are mistakenly identified as answering machines. AMD false negatives occur when the software identifies an answering machine as a live individual and connects the call to an agent.
“Our agents were delighted by how few false negatives were routed to them. We improved our answering machine detection rate to 97%, and are connecting calls to agents in about half a second, which is 4 times quicker than before.”

Dialing Manager

Financial Services Call Center

Answering Machine Detection Frequently Asked Questions

Answering machine detection (AMD) software, also known as voicemail detection, works by detecting the most common cues found in voicemail recordings and using them to differentiate between a live human and a recording. Working alongside autodialer software in a call center, the AMD can take appropriate action when it determines a voicemail is reached: either leaving a customized voice message or adding it to a workflow for redialing. By filtering out these calls, accurate voicemail detection tools greatly increase the number of live conversations call centers agents have.

Learn more about the importance of accurate answering machine detection here.

Voicemail detection is also known as answering machine detection (AMD). The use of voicemail is widespread, from mobile phones to landlines. Call centers dialing leads can improve productivity by using voicemail detection software to make the most of agents’ time—and make the most of payroll—by directing them to as many live customers as possible.

A false negative occurs when the system detects a human on the line that is actually a voicemail. False negatives drive up wasted agent time as they’re forced to code for an answering machine before moving to their next call. What’s more, repeated false negatives can be a huge drag on agent morale and productivity.

On the other hand, false positives occur when the AMD system determines that there’s a voicemail on the line and disconnects when it’s actually a human that has answered, and that potentially results in a lost lead.

Convoso’s answering machine detection solution can be programmed to leave a voicemail message whenever it encounters a voicemail recording instead of a live customer. It can also be employed in tandem with smart voicemail drop capabilities to leave strategic messages based on where a call is in a campaign’s automated cadence.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the Convoso solution

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding Spam Likely

Fully manage caller ID reputation with a comprehensive set of tools and services

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with maximized up-time

Powerful Reporting

Drive better outcomes and improve efficiency with real time and historical analytics

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time and historical analytics.

Why Convoso?

White Glove Customer Care

Award winning support team to get the most out of the
Convoso solution.

More Connections

Boost contact rates by up to 3x through innovative technology

Avoiding spam likely

Fully manage caller ID reputation with a comprehensive set of
tools and services.

Profitability

Make more money with fewer leads

Reliability

Powerful and secure cloud-based solutions with
maximized up-time

Powerful reporting

Drive better outcomes and improve efficiency with real time
and historical analytics.

Our Solutions

Our Solutions

Our Solutions

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Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143

chat bubble-purple

Have more questions?

Learn more about Convoso and our
industry-leading contact center platform today.

Sign up for a demo of our product today, or call us for more information at: 1 (888) 512-2143