Convoso Blog
The Simple Guide on How to Increase Sales at Your Call Center
Navigating the world of call centers can feel like a juggling act. With so many balls in the air—leads, strategies, and sales targets—it’s easy to feel overwhelmed. But what if …
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Medicare Sales Agency Doubles Contact Rates and Drives Year-Round Enrollment Records
Medicare sales agencies help connect customers to the health insurance and care they need—so long as they’re able to connect with those customers over the phone in the first place. …
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Must-Have Medicare Sales Software and Technology to Crush This Year’s Enrollment Periods
With the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP) right around the corner, Medicare sales agents are gearing up for one of the busiest times of the year. …
Must-Have Medicare Sales Software and Technology to Crush This Year’s Enrollment Periods Read More »
Expand Your Book of Business: How to Generate More Medicare Leads and Get More Clients
For Medicare agents looking to expand their businesses and increase profitability, developing a robust lead generation strategy is essential. As competition intensifies in the healthcare market, agents must adapt and …
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Tips for Selling More Medicare Over the Phone
The American population is aging, and fast. As Baby Boomers and Gen-Xers head toward their golden years, the over-65 population is expected to more than double between 2020 and 2040, …
What You Need in a Winning Medicare Marketing Strategy
Since its introduction in 2008, Medicare Advantage has been one of the fastest-growing segments of the health insurance market. Despite that growth, it’s a hotly contested space as insurance agents …
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Call Labeling: How It Works + How to Handle Flagged Numbers
Unwanted calls continue to flood the telecommunication industry, and efforts to protect consumers have intensified, leading to more calls being labeled as “Spam Risk” or “Scam Likely.” If your business …
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Customer Spotlight: One Health Direct Launches Genesis, a CRM Tailor-Made for Patients & Healthcare Providers
The healthcare system is full of complexities, hurdles, and outright roadblocks for both patients and providers. With its new operational CRM system, Genesis, Convoso customer One Health Direct (OHD) aims …
Why Are Your Outbound Conversion Rates So Low? What to Do to Improve Your Sales Conversions
Leads that don’t convert are leads that don’t grow your business. They’re a costly investment without any return. Falling conversion rates should set off alarm bells for any lead gen …
Call Center ROI Calculator: One Key Metric to Understand Performance
In the modern call center, every second counts. Each action—and interaction—unfolding across the entire organization adds up to profit, loss, and the potential for growth. To spur the right kind …
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Your Complete Guide to Call Center Acronyms and Abbreviations
There’s no end to the alphabet soup in the world of contact centers. Whether you work in sales or service, this handy guide to call center acronyms will help you …
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Call Whisper: What It Is and Why Your Call Center Agents Need It
Delivering a successful sales pitch or top-notch service over the phone is no simple achievement. Holding effective sales conversations is part art, part science. And even the most naturally talented …
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Maximizing Your Contact Center Profits: 10 Best Practices for Your Best Year Yet
If you’re running an outbound sales or lead gen team, you’ve got your sights on ways to kick up your contact center’s profits. But making sure your whole organization is …
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Managing the 3 Biggest Costs for Your Outbound Call Center to Increase Profitability
Managing and reducing costs for your outbound call center seems like a business fundamental. But as an owner or manager, you have a lot to juggle—from hiring and training to …
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Revenue Up 30%, Costs Down 60% After Insurance Agency Converts to Convoso’s Powerful Dialer
Convoso is in the business of helping companies grow by reaching more leads, faster. When we get to chat with customers experiencing dramatic improvements to productivity and revenue after switching …
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