Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Lead Gen Compliance: What Call Centers Need to Know

A lot goes into running a successful, high-performing call center. But to make sure that growth is not only attainable but sustainable, managers can’t take their eyes off developing lead

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A Complete Guide to Outbound Call Center Reporting and Analytics

By now you’re surely well aware of buzzwords like “big data” and “analytics,” but is your call center actually keeping up with the times in its business model? Move beyond

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What Is a Progressive Dialer?

Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between

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Boost Dialing Productivity by Asking Your Dialer Manager the Right Questions

If you’re running a lead gen or outbound sales operation, your bottom line is always going to be top-of-mind. But to get your ROI where it needs to be, you

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Are TCPA Compliant Leads a Myth?

This article is a repost from our legal partners Mac Murray & Shuster LLP. Our goal is to keep our customers and industry associates up-to-date with the compliance news reported for our

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Contact Center CRM Integrations and the Full Tech Stack

“If you’re selling to everyone, you’re selling to no one.” This adage is proof that sometimes, you just can’t beat a cliché. After all, in the business of sales and

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The Top 5 ½ Reasons Why Your Cost Per Acquisition Is Too High and How to Lower It – Workshop Recap & Video

For many call centers, there’s a simple way to assess performance: with a quick look at Cost Per Acquisition (CPA). However, for as important as that single metric is for

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Key Optimization Strategies to Scale Your Contact Center Operations

The modern contact center is a complex and evolving business—not that you need to be told twice. Of course, with complexity comes opportunity. With the right technology and strategies, contact

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Convoso Performs Above Other Dialers to Help Competitive Company Grow

The switch to Convoso created a path for continued growth for Call Trader, delivering improvements in contact rates, automation, DID management, reporting, and customer support. The San Francisco–based customer acquisition

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2006 Technology Launched New Innovations: Then vs. Now

2006 was quite a year for technology In fact, some of today’s biggest and brightest stars got their starts and became household names.  Why do we care about 2006? That’s

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The Five Biggest Challenges Facing Lead Generators

Ever feel like you’re spinning your wheels when it comes to lead generation? You’ve hired smart people, you’ve gathered and crunched data, and you’re motivating your team to generate as

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Build an Effective Omnichannel Marketing Strategy: Basics and Best Practices for Your Business

Businesses today connect with customers and prospects over more channels than ever. There’s voice, text, and email,  Increasingly, AI-driven channels are also used to improve outreach and streamline processes with IVA

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How to Motivate Millennial and Gen-Z Call Center Agents: 7 Proven Tactics

Successful outbound call center managers are always on the lookout for ways to motivate call center agents, and know they can’t use a one-size-fits-all approach. When it comes to millennials

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SMS Best Practices for Outbound Call Centers: How to reduce risk of blocking and stay in compliance

When it comes to your outbound SMS marketing campaigns you may be wondering: Are my text messages to leads reaching their targets? Are my SMS numbers getting blocked? How do

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Solar Lead Vendor Boosts Contact Rates and Quickly Scales After Switch to Convoso

Having churned through a long series of disappointing dialers, lead vendor Solar Direct Marketing finally found the technology, contact rates, and accelerated growth they were after when they switched to

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