Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Florida “Mini TCPA” Law Impacts Outbound Sales and Lead Generation

New Florida legislation effective July 1, 2021 amends the state’s existing telemarketing laws and adds legal bite to autodialer consent requirements. By expanding the definitions and enforcements of the provisions,

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Manage Call Center Compliance Tasks by Month, Quarter, Year with a Calendar Checklist

Keeping up with compliance regulations can be daunting for any business – especially in the telecommunications industry for outbound sales and lead generation. Contact center managers reaching out to consumers

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15 Best Practices for Outbound Call Centers with 50 or More Agents

Whether you manage an enterprise-scale outbound call center or a midsized operation, every second that’s not used to the fullest can really add to your costs. As the saying goes,

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How the Right Mortgage Sales Scripts and Technology Help Lenders Close More

In 2020, the mortgage industry was booming. Josh Friend, CEO of mortgage CRM solution provider Insellerate, says lenders saw record volume and more leads than they could even handle.  Fast

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Close Compliance Gaps & Optimize Lead Gen Call Center Performance

Lawsuits are a potential threat to everyone in the lead generation industry. In a regulatory landscape that changes so quickly, do you know where your compliance gaps are? How do

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FTC Battle Scars: Compliance Lessons Learned from a Call Center Expert

Call center compliance was at the heart of our panel with the PACE (Professional Association for Customer Engagement) virtual summit. The theme of this year’s annual conference, “Leveraging Change for

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Managing the 3 Biggest Costs for Your Outbound Call Center to Increase Profitability

Managing and reducing costs for your outbound call center seems like a business fundamental. But as an owner or manager you have a lot to juggle—from hiring and training, to

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Why You Need Caller ID Management for Your Outbound Contact Center

As fraudulent robocalls plague everyday consumers, the US government, telco carriers, and consumers themselves are responding with call blocking and flagging measures to stem the tide of unwanted calls. The

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Insurance Lead Generation that Improves Reach, Converts More, and Retains High Value Customers

Increased competition in the insurance market means that many outbound sales and lead gen teams could use a re-think. In this article, we explore fresh ideas on how to reinvigorate

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Blockbuster Supreme Court Case Changes the Compliance Game for Outbound Sales Teams: On Demand Webinar

Landmark TCPA Ruling Opens Doors for Outbound Sales and Lead Generation Teams On April 1, 2021, the Supreme Court put forward a landmark ruling with major implications for the outbound

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Answering Machine Detection: How Speed and Accuracy Boost Contact Rates for Call Centers

In this article we’re going to look at how answering machine detection works and how it helps the sales and lead generation teams of outbound call centers improve contact rates

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Predictive Dialing vs Power Dialing – Which one should you choose?

A power dialer or a predictive dialer? Which dialer, or dialing mode, will be the most effective solution for your sales and lead generation team to drive revenue? In this

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Solar Cold Call Scripts that Work

Crafting Solar Cold Calling Scripts that Convert by Heather Griffin, solar lead generation and call center expert From a fiercely competitive customer base to fast-changing regulations, the solar market presents

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Webinar Recap: How to Improve Contact and Conversion Rates by 30% for Home Services and Solar Sales & Lead Gen Teams

This webinar brings insights to sales and lead generation teams in the home services and solar industries about how they can increase contact rates and conversion rates. Convoso CPO &

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How Do Predictive Dialers Work?

In this article you’ll learn how predictive dialers work, the benefits of using a predictive dialer system, what to look for in a predictive dialer solution, and key features of

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