Help Participate in Westside Children’s Center Holiday Charity Drive
Convoso’s rebrand, growing company, the addition of many great new clients, and many more exciting events in 2016 has given Convoso a lot to be grateful for this year and believe everyone should…
Why Your Call Center Learning Management System Is Ineffective (Part 1)
According to an IHS employee services case study, the average call center spends about $4,000 to hire a new agent due to high turnover volume. In the same report– a…
Hardwire Learning into Customer Contact Performance
A reputable B2B company recently received feedback indicating widespread customer concern they were not helping their customers remain on the cutting edge of their own industries. The company was so…
Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit
Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown, Convoso’s Director of Customer Experience, attended the TaskUs hosted event alongside…
Why We Decided to Rebrand Our Software Company … 10 Years Later.
– A letter from CEO of Convoso (formerly SafeSoft Solutions), Nima Hakim
Stepping Up the TechDay Game! TechDay LA 2016 Recap
LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete…
Changing the Name of the Game: SafeSoft Solutions Re-brands to Convoso
Woodland Hills, CA, September 21, 2016 (Newswire) –SafeSoft Solutions has officially announced their re-brand to Convoso. For over ten years, SafeSoft established themselves with their cloud-based call center product, “MarketDialer.”…
Convoso Featured in San Fernando Valley Business Journal: Call Center Solutions “Game Change”
After nearly 10 years selling software that automated telemarketing calls, brothers Bobby and Nima Hakimi decided to change their game. The pair overhauled their Woodland Hills company starting a year ago….
6 Ways to Keep Outbound Sales Reps Motivated
Let’s face it – outbound sales can easily become monotonous and frustrating. You spend hours doing the same thing again and again, you face constant rejection and you’re measured on…
3 Tips to Get Prospects Talking
You’ve probably read about the importance of a sales rep’s ability to listen. What doesn’t get as much attention, and is absolutely crucial in high-velocity outbound sales, is the ability…
The Emerging Technology Stack for Outbound Sales
The sales world is going through tremendous evolution right now. Increasingly data is driving decisions, and significant investments are being made in an effort to enhance performance, multiply productivity and…
Making Outbound Sales Work
The following is an excerpt from our white paper Unlocking The Door to Successful Lead Generation. Much has been written about the death of cold-calling and the end of outbound…
The Five Attributes of a High-Velocity Salesperson
Sales is a unique profession. When you say someone is a good accountant, you don’t really have to think about what they mean. However, when you say someone is a…
How To Develop An Effective Sales Development Playbook
One of the biggest challenges facing high velocity sales organizations is ensuring that there is consistency throughout the process, from one rep to another. With so much money invested in…
