Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
LeadsCouncil Rebrands as Consumer Consent Council: An Interview with Executive Director Rob Seaver

LeadsCouncil Rebrands—and Refocuses—with a New Name and Vision Rolling out a new name and a reinvigorated vision to match, the former LeadsCouncil announced its change to the Consumer Consent Council

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What Is an Autodialer and How Does It Work?

What does the term “auto dialer” (or autodialer) mean? While it may seem self explanatory, there are a number of different types of auto dialers, which we’ll review here. Outbound

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Clean Energy SaaS Company Quickly Scales with Convoso

[Dvinci has rebranded as Colossus. All references in this story to Dvinci are to the same company. Our interviewee, Heather Griffin, is now Co-CEO and President at Colossus] Leveraging Convoso

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Dialer Strategies for Outbound Call Center Success – Podcast Recap

Cutter Consulting Group’s CEO and Founder, Jason Cutter, hosts the Scalable Call Center Sales podcast, delivering insights to help today’s contact centers drive growth. Cutter was joined by Convoso CEO

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Preparing for Tomorrow’s Regulatory Environment in Lead Gen and Performance Marketing

Amidst the incredible content at Leadscon 2021, we thought one particular panel was especially worth highlighting: “Preparing for Tomorrow’s Regulatory Environment.”  Their discussion looked at how the regulatory and compliance

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Resources for Solar Sales and Solar Lead Generation Success

With the renewable energy in the national (and global) spotlight, it’s an exciting time to be in the solar business. Still, high competition and issues like call flagging and blocking

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10 Best Practices for Outbound Dialing Productivity

What are the best practices for outbound call centers?  What do the top outbound dialing operations rely on to push performance to the next level? Watch Convoso’s CEO Nima Hakimi

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PACE Compliance Officer’s Forum: The Year in Call Center Regulations

At the Professional Association for Customer Engagement’s (PACE) ACX21 virtual convention, Convoso CEO Nima Hakimi  joined a panel of compliance experts to review some of the biggest issues and changes call

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Tips for Outbound Call Centers to Minimize Call Blocking and Flagging

Flagged, Blocked, Shaken, Stirred – What’s an Outbound Call Center to Do? PACE AXC21 Panel Recap Outbound call centers don’t have it easy at the moment. Increases in robocalls and

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Why Your New Numbers May Be Marked as Spam (and What to Do About It)

Despite a slowdown at the beginning of the COVID-19 pandemic, robocalls in the United States are once again skyrocketing to new highs. In response, carriers are getting much more aggressive

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10 Ways to Handle Angry Prospects and Win Over Difficult Customers

“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how do you handle

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What is Call Blending? Finding the best blended call center software solution for inbound and outbound marketing

In this article, we’ll look at what call blending is and the advantages/disadvantages, then review how to find the best blended call center software solution for your inbound and outbound

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Reexamining the Supreme Court Facebook ATDS Ruling Six Months Later

Top lessons for outbound call centers following the Supreme Court ruling (Facebook v. Duguid) on ATDS & TCPA compliance On April 1, 2021, the US Supreme Court handed down its

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Convoso is the Ferrari of Dialers for Mortgage Outbound Call Center

This customer story comes to us from the perspective of the consultant hired to get a mortgage lending outbound call center up and running. His client became our customer. The

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Improving Outbound Call Center Productivity and Efficiency – Q&A with Call Center Expert Heather Griffin

Outbound contact center expert Heather Griffin knows how to dive into a call center’s operations and determine where and how they can become more productive and profitable. Her extensive experience

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