Predictive Dialer Cloud Software Solutions

Convoso’s high-performance predictive dialer.

The Power That Outbound Call Centers Demand

Our powerful predictive dialer has helped to increase customer sales and marketing productivity by up to 400%.

Many outbound call centers struggle with managing efficient dialing. Our advanced algorithms maximize agent efficiency by increasing talk time and decreasing wait time.

Save your managers time. With the predictive dialer, they'll be free from constantly watching the dialer throughout the day or keeping tabs on agent idle time between calls.

What is a Predictive Dialer?

The best predictive dialer technology delivers an intelligent outbound dialing system that predicts agent availability, automatically calibrates the dialing rate, and connects agents to live prospects.

The system places calls to multiple numbers/leads at the same time, only routing to a live agent when a contact answers their phone. The dialer automatically decreases or increases the number of simultaneous calls based on the percent of dropped calls you want to maintain.

How Convoso’s Predictive Dialer Accelerates Productivity

Convoso's hosted predictive dialer has the power to help your contact center operate at maximum performance and profitability. Here's how our predictive dialer will help you accelerate productivity.

      • Automate efficient dialing pace
      • Connect agents only to live prospects
      • Increase agent utilization
      • Boost contact rate
      • Cut agent wait time between conversations
      • Bypass answering machines, busy signals, voicemail, disconnections, and unanswered calls
      • Support TCPA compliance
      • Save management time

Make your contact center dialing more productive with these Convoso tools

        • Workflow Dialing
        • Omnichannel
        • Ringless Voicemail Drops
        • Answering Machine Detection
        • Redial/recycle Logic
        • Multi-Campaign Login
        • Lead Management
        • Smart Triggers
        • Local Caller ID
        • Caller ID ReputationManagement
        • Virtual AI Agent
        • IVR
        • Smart Inbound Routing
        • Real Time Metrics
        • Customizable Dashboard

Powerful and Easy-To-Use

Our cloud-based software offers one of the most powerful contact center solutions available. With an intuitive interface it’s easy to get agents started and working productively. 

Learn more about predictive dialers from Convoso

Convoso’s 5 intelligent outbound dialing modes.

Auto Dialing Modes to Fit Your Business Needs

Predictive Dialing

The best predictive dialer technology delivers an intelligent outbound dialing system that predicts agent availability, automatically calibrates the dialing rate, and connects agents to live prospects.

The system places calls to multiple numbers/leads at the same time, only routing to a live agent when a contact answers their phone. The dialer automatically decreases or increases the number of simultaneous calls based on the percent of dropped calls you want to maintain (for example: if you set it to 3% it will make less calls if you have dropped 3% of your calls already).

Power Dialing

Power dialing is an intelligent outbound dialing mode that chooses new contacts as soon as the previous call ends. This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone. However, unlike the Predictive Dialing mode, power dialing doesn’t automatically adjust the dial level.

Preview Dialing

Preview is an intelligent outbound dialing mode that allows agents to make calls manually. Agents have time to read notes on the lead for a more informed and qualified call. This method is most commonly used to call businesses in which a certain amount of research is needed before they place the call.

Progressive Dialing

Intelligent outbound dialing mode: This mode allows agents to pull up customer records prior to placing a call, however, unlike the Preview Dialing mode, this mode will automatically make the call after a predefined number of seconds/minutes.

Voice Broadcasting

Voice broadcasting allows you to get your message across to large customer bases quickly and efficiently. If you need to make an announcement, spread the word on a new promotion, or simply want to notify people of a new update, you can do it instantly.

Have more questions?

Learn more about Convoso, and our industry-leading contact center platform today. Sign up for a free trial or demo of our product today, or call us for more information at: 1 (888) 512-2143