Predictive Dialer Software Solutions
Convoso’s High-Performance Predictive Dialer
Our powerful predictive dialer has proven to increase clients’ sales and marketing productivity by up to 400%.
Most businesses and call centers struggle to sustain outbound efficiency levels. Without the use of predictive dialers, agents must manually call leads – which wastes valuable time they could be using to talk to prospects and customers. Learn how our predictive dialer can help you.
What is a Predictive Dialer?
Predictive dialer technology delivers an “intelligent outbound dialing system.” The system automatically places calls to multiple numbers/contacts at the same time per agent and only connects a call to a live agent when a contact answers their phone. The system also automatically decreases or increases the number of simultaneous calls being placed based on the percent of dropped calls you want to maintain (for example: if you set it to 3% it will make less calls if you have dropped 3% of your calls already). This method is used mostly to call consumers.
The Benefits of Convoso’s Predictive Dialer:
Convoso’s hosted predictive dialer bypasses busy signals, answering machines, voicemail and unanswered calls – among a handful of other filters you can easily pre-select from.
Only connects agents to live prospects to optimize:
- Contact Rate
- Agent Utilization
- Revenue Growth
- Productivity / Efficiency
Our predictive dialer is also programmed to avoid “Do-Not-Call” (DNC) list numbers by referencing a special database to keep you in compliance with regulations.
For maximum performance and streamlined business processes we also include a feature-rich call center productivity suite that offers:
- Call Recording Capabilities
- Real-Time Performance & Statistics Dashboard
- Custom Lead Forms
Powerful and Easy-To-Use
Our call center software is very intuitive, according to feedback from clients. Minimal technical knowledge and training is necessary to get an agent started on Convoso’s call center software.
Convoso’s 5 Intelligent Outbound Dialing Modes
Auto Dialing Modes Fit For Any Business Need
Intelligent outbound dialing mode: This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone. It will automatically decrease or increase the number of simultaneous calls based on the percent of dropped calls you want to maintain (example: if you set it to 3% it will make less calls if you have dropped 3% of your calls already). This method is used mostly to call consumers.
Intelligent outbound dialing mode: This mode automatically calls multiple numbers at the same time for each agent and only connects the call to an agent when a person answers their phone however, unlike the Predictive dialing mode, this mode will not increase or decrease the number of simultaneous calls if you have a certain dropped percentage. This method is used mostly to call consumers.
Intelligent outbound dialing mode: This is a manual way for the agent to make calls. This mode will allow for the agent to pull up a customer’s record on their screen and requires the agent to click a button to place the call. This method is used mostly to call businesses because the agent wants to do a certain amount of research before they place the call.
Intelligent outbound dialing mode: This mode allows agents to pull up customer records prior to placing a call, however, unlike the Preview Dialing mode, this mode will automatically make the call after a predefined number of seconds/minutes.
Voice broadcasting allows you to get your message across to large customer bases quickly and efficiently. If you need to make an announcement, spread the word on a new promotion, or simply want to notify people of a new update, you can do it instantly.