Convoso (formerly SafeSoft Solutions) is an industry-leading provider of cloud-based call center software. Convoso was founded in 2006 by brothers Nima and Bobby Hakimi. Their goal behind starting Convoso was to create a solution that would revolutionize the call center industry by empowering top tier call centers by streamlining admin, agent, and customer experience alike.
Evolving The Modern Call Center
We’re a team of call center, customer experience, operations, and innovative tech experts that share a common goal of shaping the future of unified communications
Meet the team helping shape the future of the call center industry.
Careers at Convoso
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Our goal behind starting Convoso was to create a solution that would revolutionize the call center industry.
Our mission at Convoso is to align our business with the same goal we have for our products by making quality customer experience top priority through innovative solutions. We believe the key to creating happy customers and lifelong brand evangelists starts by creating an enjoyable experience for your internal teams.
Convoso has enabled us to better leverage staff. We now have much lower wait times for inbound callers, higher customer service scores, and the real time reporting enables us to make necessary changes on the fly to keep performance at peak levels. In fact, we’ve increased productivity across our customer programs by 26% with Convoso.James AndersonCEO, Sales Gen
Relying on the stability and up-time performance of their platform, we’ve been able to grow from just a handful to over 50 agents using Convoso. It has helped us tremendously with managing our inbound calls and accounts.Anderson SchoenrockCEO, ScanDigital
Our productivity level has dramatically improved. We went from working one campaign at a time to working five or six campaigns at a time, from multiple locations. The growth of Iconic is directly related to Convoso’s abilities to support what we do.Brett JacobsonVP of Operations, Iconic Partners
They really try to understand all of their different customers . Specifically, what their customers actually do. Whether it’s sales, customer service, what have you. But they really think of how their system can really be the best it can be for all of their different customers.Jonathan Wigand University Bound