About Our Contact Center
Software Company
We’re a team of outbound call center experts who share a common goal of helping our customers convert more leads faster using the latest innovations in cloud-based omnichannel contact center software.
Our Company
Convoso is the leading cloud-based call center software for sales and lead generation teams. We dramatically increase contact and lead conversion rates while supporting TCPA compliance. Because our call center customers are our top priority, we’re continuously developing solutions and supporting their growth with dedicated product experts.
Our Core Values
Building a great business starts with building a great culture.
Put Customers
First
Teamwork Makes
the Dream Work
Passion with
Purpose
Continuous Growth
Be Positive
Persist to Solve
Our Mission
Our mission at Convoso is to provide our customers with products and services that will generate and convert more leads faster using the right channel, with the right message, and at the right time.
Leadership
Our team is pushing the boundaries as the leading innovator in cloud-based outbound call center software.
Nima Hakimi
CEO/Co-Founder
Nima Hakimi
CEO/Co-Founder
Nima Hakimi is the co-founder and CEO of Convoso. With over a decade of experience in starting various companies, his exceptional leadership has consistently navigated through the ups and downs of running a successful business. Nima’s clear vision for Convoso helped establish the core values that nurture the culture of the Company today. Prior to Convoso, Nima began his entrepreneurial spirit with the launch of an online advertising network with millions of users at its peak. Nima takes great pride in his customer’s success which is what drives him to constantly research the market space for solutions to challenges. He views Convoso as his family and goes above and beyond in providing the needed tools for the Company to succeed.
Fun Fact: He is the world’s #1 Laker fan. He’s even traveled last minute to other states to support “the purple and gold.``
Fun Fact: He is the world’s #1 Laker fan. He’s even traveled last minute to other states to support “the purple and gold.``
Bobby Hakimi
CPO/Co-Founder
Bobby Hakimi
CPO/Co-Founder
Bobby Hakimi is the co-founder and visionary of Convoso. He is known as the mastermind behind our software and technology. His passion in new technologies drives him to constantly think outside the box, searching for the next BIG IDEA. His innovative research has allowed Convoso to be one of the most cutting-edge contact center solutions in the marketplace. Bobby has put together a bright, driven, and determined in-house development team whose main goal is to provide software with proven results. He has over a decade of telecommunication experience, which has been the driving force in our product development.
Fun Fact: One of Bobby’s hobbies and passions is aquariums and taking care of rare fish.
Fun Fact: One of Bobby’s hobbies and passions is aquariums and taking care of rare fish.
Phi Le
Chief Architect
Phi Le
Chief Architect
Phi Le joined Convoso in 2013, and has since established himself as one of the key members of the team. Along with establishing the core technology system, he is in charge of the development and implementation of the software. Phi has over 15 years of technical experience in software R&D and has the unique perspective of seeing solutions from a business perspective. He values hard work while promoting a collaborative environment for his team as well as the whole Company.
Fun Fact: Phi is an avid traveler who tries to travel at least once a month. He also speaks Vietnamese, German, French, Dutch and English!
Fun Fact: Phi is an avid traveler who tries to travel at least once a month. He also speaks Vietnamese, German, French, Dutch and English!
Meg Mananian
VP of Operations
Meg Mananian
VP of Operations
Meg Mananian is the Head of Operations at Convoso. She has several years of experience in public accounting and also the technology and healthcare industries. After joining the Convoso family, Meg has proven to be a valuable leader to her team as well as the whole company. She exemplifies the company’s core values in every aspect of her work and has acted as the “glue” that keeps us all together. Her motto is every problem has a solution.
Fun Fact: Meg has visited seven countries by the age of seven, you can say she ``traveled the world and the seven seas``!
Fun Fact: Meg has visited seven countries by the age of seven, you can say she ``traveled the world and the seven seas``!
Tom Smart
VP of Sales
Tom Smart
VP of Sales
Tom Smart started his career as an accomplished guitarist turned businessman from Ann Arbor Michigan, who personifies entrepreneurship, executive leadership, and operational excellence. Accomplishing 2 successful exits, he has founded and launched multiple start-ups, held leadership roles for top digital agencies, and most recently helped grow a SaaS software company to a successful acquisition by a PE.
With over 30 years of experience, he has produced nearly $100M in sales from fortune 500 brands, sports leagues, celebrities, and top agencies. His approach is anything but traditional, in fact he is sometimes described as being scrappy. Tom recognizes that people are the key to making things happen, and flourishes through mentoring and inspiring others to ignore traditional boundaries to become their very best.
Fun Fact: Tom is also a member of the Ventura County Sheriff Posse, Mounted Search and Rescue, and Large Animal Evacuation team.
With over 30 years of experience, he has produced nearly $100M in sales from fortune 500 brands, sports leagues, celebrities, and top agencies. His approach is anything but traditional, in fact he is sometimes described as being scrappy. Tom recognizes that people are the key to making things happen, and flourishes through mentoring and inspiring others to ignore traditional boundaries to become their very best.
Fun Fact: Tom is also a member of the Ventura County Sheriff Posse, Mounted Search and Rescue, and Large Animal Evacuation team.
Lisa Leight
VP of Marketing
Lisa Leight
VP of Marketing
Lisa joined the Convoso team after many years successfully leading marketing efforts of companies in the software, aerospace and technology industries. Earlier in her career she worked as a consultant for both McKinsey and Ernst & Young. She also co-founded Stanton Associates, a boutique consultancy helping middle market companies drive profitable growth. She received her BA and MBA from Stanford University.
Fun Fact: Lisa was born in the great state of Montana where she learned to fly fish from an early age.
Fun Fact: Lisa was born in the great state of Montana where she learned to fly fish from an early age.
Shiva Mirzadeh
VP of Engineering
Shiva Mirzadeh
VP of Engineering
Shiva is a seasoned technical executive with 25 years of experience leading and building globally distributed Engineering and Operation teams. She often wears multiple hats, from collaborating with cross-functional teams to defining the strategic vision and product roadmap to designing and delivering scalable and resilient mission-critical software solutions and providing technical and tactical leadership across the Engineering team.
Shiva's background includes companies such as Signal Sciences, Symantec/NortonLifeLock, YP LLC., and CA Technologies (Aka Broadcom Inc.)
Fun fact: Shiva was born in Iran, raised in France, and has now been calling the US home for the past 25+ years!! So, as a passionate soccer fan every four years, during the world cup, she is faced with the dilemma about which country to cheer for?
Shiva's background includes companies such as Signal Sciences, Symantec/NortonLifeLock, YP LLC., and CA Technologies (Aka Broadcom Inc.)
Fun fact: Shiva was born in Iran, raised in France, and has now been calling the US home for the past 25+ years!! So, as a passionate soccer fan every four years, during the world cup, she is faced with the dilemma about which country to cheer for?
Jay Hill
VP of Product Management
Jay Hill
VP of Product Management
Jay brings years of success in product management leadership, repeatedly taking products from ideation to release. He has cultivated relationships across business units and teams to develop strategic roadmaps that meet and exceed all stakeholders’ expectations. In his product management experience, he has directed technology teams across disparate geographies including the US, the UK, Israel, and India. Jay holds an MBA from the University of Southern California, Marshall School of Business.
Fun Fact: Jay has a passion for the great outdoors, including backpacking, camping, mountain biking, and skiing, and enjoys any chance to be out on the local trails on his mountain bike or up in the mountains.
Fun Fact: Jay has a passion for the great outdoors, including backpacking, camping, mountain biking, and skiing, and enjoys any chance to be out on the local trails on his mountain bike or up in the mountains.
Ed Chung
CFO
Ed Chung
CFO
Ed leads finance ops and provides strategy thought leadership to the team. He loves digging into numbers to interpret underlying stories and align the go-forward path accordingly. Prior to Convoso, he served in finance & operations leadership roles at LA tech startups and also as an investment banker working with clients in technology & media. He received an MBA from UCLA Anderson School of Management and a BS from the McIntire School of Commerce at the University of Virginia.
Fun fact: My kids and I were in an Apple iphone commercial years ago that highlighted apps for parents - this was our 5 seconds of fame.
Fun fact: My kids and I were in an Apple iphone commercial years ago that highlighted apps for parents - this was our 5 seconds of fame.
Empower your admins to seize the day, every day
Convoso’s technology is built to cut downtime and costs by automating and housing your day-to-day routines and metrics in one easy-to-use platform. Call center owners and managers can operate with complete clarity through Convoso’s feature-rich admin portal and reporting console.