Outbound
Compliance Management
Outbound contact
center compliance
Convoso’s call center compliance tools allow you to power outreach at scale with peace of mind.
Convoso places the highest priority on supporting customer compliance by offering a suite of tools to help keep up with continually evolving regulations.
Our easy-to-use list management and automation capabilities builds processes into campaigns designed to be compliant by default and thereby to minimize the risk of lawsuits.
TCPA compliance
State/local compliance
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TCPA Compliance Tools
TCPA violations cost businesses $500 to $1,500 per call. Convoso’s solution gives outbound call centers tools to maintain TCPA compliance.
List Management
Reach out to leads with proper consent, and avoid calling during restricted dates and times.
Automation
Automate list management and list scrubbing protocols for even stronger compliance controls that minimize the risk of human error.
Multiple Dial Modes
Call Time
Restrictions
Do Not Call
(DNC) Scrubbing
Prior to contacting leads, ensure they are not on internal or federal and state do-not-call lists.
Click-to-Comply™
Take extra precaution with our dialer system that supports compliant dialing when it’s preferred that agents manually initiate every call.
There are a variety of other TCPA rules that you should be aware of prior to dialing, such as restriction on the use of robotic voices and pre-recorded messages. Customers should always consult with legal counsel to ensure that they are complying with the TCPA and other applicable regulations.
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State and local
compliance tools
Many states pass laws that regulate outbound dialing beyond the TCPA. Some states have their own do-not-call lists, and many restrict outbound sales calls on certain dates/times.
Convoso simplifies the process of complying with each of these regulations, allowing administrators to spend less time worrying about contact center compliance and refocus their efforts on initiatives that move your business forward.
Convoso customers can use our purpose-built StateTracker™ tool to further support compliance with state regulations.
State specific
do-not-call lists
Call time restrictions, attempt limits
Bans during emergencies
Holiday and weekend restrictions
Learn how Convoso’s StateTracker supports compliance with the new state laws impacting outbound call center operations.
Customers dialing into states with complex regulatory environments can build and automate processes specific to those state laws.
Dynamic Scripting tool to guide compliance language
Convoso also offers an intuitive dynamic scripting tool that can help make sure important information, such as license numbers and disclaimers, are included in each conversation. Requirements differ from state-to-state, so it’s important to build this information directly into agent scripts.
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DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.
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