Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
AI Can Do Everything! – Really? Clarifying Where Conversational AI Adds Value

Conversational AI (CAI) has enormous potential for transforming contact center operations. In terms of call center labor alone, conversational AI is expected to reduce costs by a staggering $80 billion …

AI Can Do Everything! – Really? Clarifying Where Conversational AI Adds Value Read More »

READ MORE >
eQuoto Revolutionizes Its Insurance Lead Generation with Convoso

eQuoto is a trailblazer in the competitive world of insurance lead generation, seamlessly connecting potential customers with the right insurance solutions. Under the leadership of Founder and CEO Danny Greeson, …

eQuoto Revolutionizes Its Insurance Lead Generation with Convoso Read More »

READ MORE >
Is It Time for a New Formula for ROI in Call Centers?

by Daniel Foppen, Convoso VP Product & Product Marketing Introduction What made a call center successful yesterday will not make it successful tomorrow. Traditionally, performance marketing call centers relied on …

Is It Time for a New Formula for ROI in Call Centers? Read More »

READ MORE >
How Automations in Dialer Solutions Can Make Life Easier for Compliance Officers

Compliance officers for contact centers face the daunting task of ensuring that their organizations adhere to a myriad of regulations. These regulations span state-specific laws, federal mandates, and industry-specific guidelines. …

How Automations in Dialer Solutions Can Make Life Easier for Compliance Officers Read More »

READ MORE >
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress

Whether it’s inbound, outbound, or a blend of the two, contact center life is known for its fast pace and intensity. But when does pressure on the phones become a …

How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »

READ MORE >
Elevating Customer Engagement Through Omnichannel AI: A Vision for Seamless Experiences

In the dynamic landscape of customer engagement, the fusion of omnichannel strategies and AI technologies has become a cornerstone for businesses seeking to foster deeper connections with their audience. This …

Elevating Customer Engagement Through Omnichannel AI: A Vision for Seamless Experiences Read More »

READ MORE >
The Ultimate Call Center Training Guide: How to Elevate Your Sales Team 

This guide is a comprehensive resource for call center managers and teams aiming to boost their sales performance. It covers critical topics like the importance of training in achieving sales …

The Ultimate Call Center Training Guide: How to Elevate Your Sales Team  Read More »

READ MORE >
Call Center Dashboards: Empowering Performance Through Data Insights

Data and transparency are key pillars for achieving peak performance in today’s dynamic business landscape. Call centers need a clear view of agent and lead performance metrics in order to …

Call Center Dashboards: Empowering Performance Through Data Insights Read More »

READ MORE >
Building the Ultimate Sales Tech Stack: Your Guide to Synchronized, Supercharged Sales

In today’s fast-paced digital world, sales teams can’t afford to rely on outdated solutions and disjointed methods. Efficiency is the watchword for organizations in 2024. Technology has transformed the way …

Building the Ultimate Sales Tech Stack: Your Guide to Synchronized, Supercharged Sales Read More »

READ MORE >
How BPO Technology Helps Accelerate Sales Performance

Efficiency and innovation aren’t just buzzwords for the business process outsourcing (BPO) industry—they’re what success is built on. As the industry evolves, there’s ever-growing pressure to keep pace and excel. …

How BPO Technology Helps Accelerate Sales Performance Read More »

READ MORE >
What is Call Blending? How to Choose the Right Type of Software for Your Call Center Operation

In this article, we’ll look at what call blending is and the potential advantages and disadvantages of the different blended (and non-blended) call center solutions available. Dig into this crash …

What is Call Blending? How to Choose the Right Type of Software for Your Call Center Operation Read More »

READ MORE >
Generative AI and LLMs for Sales: Today’s Impact and Tomorrow’s Opportunities

Artificial intelligence is rapidly reshaping how sales teams engage with prospects and close deals, in contact centers and beyond.  In particular, incredible innovation is being driven by increasingly sophisticated generative …

Generative AI and LLMs for Sales: Today’s Impact and Tomorrow’s Opportunities Read More »

READ MORE >
Generate High-Quality Debt Settlement Leads with 3 Essential Strategies

We hear it from our customers and webinar participants time and again: When it comes to debt settlement and management leads, it’s not usually the quantity that’s the problem—it’s the …

Generate High-Quality Debt Settlement Leads with 3 Essential Strategies Read More »

READ MORE >
Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software

Outbound sales and lead gen aren’t getting any simpler. Between changing regulations and increases in blocked and flagged calls, it’s getting harder and harder to connect with customers. As the …

Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software Read More »

READ MORE >
16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability

If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …

16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability Read More »

READ MORE >
mofu script info