Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Outbound Call Scripts that Get Results for Cold Callers and Lead Gen Teams

Let’s face it, if you’re cold calling leads, things aren’t always easy. Today’s leads are harder to reach than ever. Once you do get someone on the phone, you can’t

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Real Estate Success Skyrockets After Switch to Convoso

When your website name spells out “conversion is our game,” you’d better know how to deliver. That’s why C Squared consultants know exactly where to turn for support when real

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What Makes a Good Inside Sales Rep

Who’s leading important conversations with customers about your business, and how can you make sure it’s the right person? Let’s talk about inside sales representatives: how to identify them, how

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Will AI Replace Call Center Agents?

What do you think of when you hear the words “artificial intelligence” or “AI”?  While the technology is still evolving, we already experience many applications of AI in out day-to-day

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Effective Strategies that Boost Call Center Efficiency and Profitability

Every outbound call center I’ve known is in business to make a profit. But they don’t always know the best dialing strategies to drive that profitability. In my experience over

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Lead Gen Compliance: What Call Centers Need to Know in 2022

A lot goes into running a successful, high-performing call center. But to make sure that growth is not only attainable but sustainable, managers can’t take their eyes off developing lead

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A Complete Guide to Outbound Call Center Reporting and Analytics

By now you’re surely well aware of buzzwords like “big data” and “analytics,” but is your call center actually keeping up with the times in its business model? Move beyond

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What Is a Progressive Dialer?

Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between

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Boost Dialing Productivity by Asking Your Dialer Manager the Right Questions

If you’re running a lead gen or outbound sales operation, your bottom line is always going to be top-of-mind. But to get your ROI where it needs to be, you

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Are TCPA Compliant Leads a Myth?

This article is a repost from our legal partners Mac Murray & Shuster LLP. Our goal is to keep our customers and industry associates up-to-date with the compliance news reported for our

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Contact Center CRM Integrations and the Full Tech Stack

“If you’re selling to everyone, you’re selling to no one.” This adage is proof that sometimes, you just can’t beat a cliché. After all, in the business of sales and

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The Top 5 ½ Reasons Why Your Cost Per Acquisition Is Too High and How to Lower It – Workshop Recap & Video

For many call centers, there’s a simple way to assess performance: with a quick look at Cost Per Acquisition (CPA). However, for as important as that single metric is for

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Key Optimization Strategies to Scale Your Contact Center Operations

The modern contact center is a complex and evolving business—not that you need to be told twice. Of course, with complexity comes opportunity. With the right technology and strategies, contact

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Convoso Performs Above Other Dialers to Help Competitive Company Grow

The switch to Convoso created a path for continued growth for Call Trader, delivering improvements in contact rates, automation, DID management, reporting, and customer support. The San Francisco–based customer acquisition

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2006 Technology Launched New Innovations: Then vs. Now

2006 was quite a year for technology In fact, some of today’s biggest and brightest stars got their starts and became household names.  Why do we care about 2006? That’s

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