Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions   Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have…

READ MORE >
Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability

The top 5 agent areas to focus on intra-day for hourly maximization.   Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,…

READ MORE >
Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….

READ MORE >
What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls.   It’s serious.   We’ve asked attorney Michele Shuster, compliance…

READ MORE >
Cold Calling Scripts That Get Results

Outbound call centers convert more leads when their agents know the right thing to say at the right time.   Let’s face it. If you’re cold calling, you’re coming up…

READ MORE >
16 Essential KPIs for Lead Gen Call Center Profitability

ROI-boosting metrics used by most successful outbound call centers.   Are you tracking the right KPIs for your outbound call center? Anyone managing a lead generation call center is watching…

READ MORE >
Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our…

READ MORE >
Remote Call Center Increases Contact Rate by 300% and Doubles Agents After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…

READ MORE >
How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP…

READ MORE >
Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents.   We know how…

READ MORE >
A Wrap on Lead Generation World 2020: Q&A With LGW CEO Michael Ferree

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…

READ MORE >
Why You are Being Ghosted by Your Leads

Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication…

READ MORE >
Call Center Connection Rate vs Contact Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

READ MORE >
How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

READ MORE >
How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…

READ MORE >