Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Top 15 Inbound Call Center KPIs and Customer Service Metrics

Today, more than ever, running an inbound call center is all about data and metrics. And not just any inbound metrics, but the right ones. Without the correct measurements and

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Washington State Enacts Its Own Mini-TCPA Law: Eric Troutman on What Call Centers Need to Know Now

When it comes to call center compliance, there’s one thing we know for certain: legislators rarely make it any simpler. Decision-makers and stakeholders in sales and marketing have long had

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What Is Speed to Lead? And Why It Matters for Sales and Lead Gen Success

How fast are you contacting leads after they express an interest in your business?  Better yet, do you know how fast you should be contacting leads to beat the competition and

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The Right Dialer Partner for Super-Fast, Sustainable Growth – Digital Market Media Success Story

Digital Market Media was primed for a growth spurt. They just needed the right technology to make it happen. See how Convoso helped take them from a startup to the Inc.

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Are You Getting the Best Return on Your Call Center Software Investment?

Dialer software technology is the engine that drives productivity, efficiency, and growth for lead generation and sales teams. As long as you choose the right dialer for your business needs,

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Insurance Lead Generation Ideas to Reach, Convert, and Retain High Value Customers

Increased competition in the market means that many insurance lead generation and sales teams could use a re-think. In this article, we explore fresh ideas that can reinvigorate the insurance

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Outbound Call Scripts that Get Results for Cold Callers and Lead Gen Teams

Let’s face it, if you’re cold calling leads, things aren’t always easy. Today’s leads are harder to reach than ever. Once you do get someone on the phone, you can’t

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Real Estate Success Skyrockets After Switch to Convoso

When your website name spells out “conversion is our game,” you’d better know how to deliver. That’s why C Squared consultants know exactly where to turn for support when real

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What Makes a Good Inside Sales Rep

Who’s leading important conversations with customers about your business, and how can you make sure it’s the right person? Let’s talk about inside sales representatives: how to identify them, how

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Will AI Replace Call Center Agents?

What do you think of when you hear the words “artificial intelligence” or “AI”?  While the technology is still evolving, we already experience many applications of AI in out day-to-day

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Effective Strategies that Boost Call Center Efficiency and Profitability

Every outbound call center I’ve known is in business to make a profit. But they don’t always know the best dialing strategies to drive that profitability. In my experience over

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Lead Gen Compliance: What Call Centers Need to Know in 2022

A lot goes into running a successful, high-performing call center. But to make sure that growth is not only attainable but sustainable, managers can’t take their eyes off developing lead

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A Complete Guide to Outbound Call Center Reporting and Analytics

By now you’re surely well aware of buzzwords like “big data” and “analytics,” but is your call center actually keeping up with the times in its business model? Move beyond

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What Is a Progressive Dialer?

Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between

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