Convoso Blog
Win Solar Lead Gen by Contacting More and Converting Faster
How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed …
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Exposing the Total Cost of Ownership: The Hidden Costs of Call Center Software
by Elizabeth Miller Here’s the issue: The up front price of call center software often disguises the total cost of ownership. Therefore buyers need to understand the hidden costs to …
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Top 5 Solar Metrics to Drive Sales Success
The solar industry continues to grow at an average 25% annual growth rate. It’s a bright time to be in the solar energy business. And that means competition in this …
Convoso’s Gold Medal Customer Support Champions Your Call Center’s Success
Success in sales-focused call centers isn’t just about crossing the finish line—it’s about outpacing the competition at every turn. When the difference between winning and losing is measured in split …
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Medicare Call Center Requirements: Support Compliance and Accelerate Sales
As the US population ages, the demand for Medicare services continues to grow, and call centers have become increasingly important points of contact for beneficiaries seeking information and assistance. However, …
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11 Contact Center Challenges to Conquer for Olympic-Level Performance
The thrill of competition, the joy of victory, the roar of the crowd… These moments define the Olympics and can resonate in the sometimes high-stakes world of sales – especially …
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Medigap Life Triples Revenue With Convoso Automation, Caller ID Management, and Predictive Dialer
Full-scale contact centers are incredibly complex operations. With hundreds of agents making millions of calls, even the smallest changes and decisions can have an outsized impact on performance. That’s why …
Going for Gold: Mastering Speed to Lead with Advanced Call Center Technology
Imagine you’re an Olympic sprinter, every muscle primed for the starting gun. You know that winning or losing will come down to seconds. In outbound sales, speed to lead is …
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Home Services Contact Center Sets 67% More Appointments with Convoso Speed to Lead, Reporting, and Caller ID Management
Outbound contact centers are the sales and marketing engine that powers growth for many companies with revenue teams. Or at least they’re meant to be. Without the right software and …
How AI Automates Data Entry in the Call Center
Have you ever tried to analyze a sales campaign’s performance, only to find your CRM is riddled with errors that make it impossible to gauge metrics? An estimated 10-25% of …
Just in Time CX: How Sophisticated Queue Callbacks and AI Drive Greater Efficiency in Call Centers
By Paul Cowman, Convoso Sr. Director of Demand Generation Have you ever called a business, restaurant, or hotel only to find yourself navigating through a labyrinth of automated prompts, pressing …
Donor Outreach Program Saves More Lives by Transforming Operations with Convoso
In the world of blood donation, every connection counts. The blood supply is critical to saving lives, with each donation potentially saving up to three lives. However, maintaining an adequate …
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Why Your Inbound Call Center Needs Better Outbound Capabilities
Call centers are under unprecedented pressure to rethink their traditional approaches amid rising operational costs and heightened customer expectations. One significant shift is integrating outbound calling into what were once …
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Optimize Lead Engagement with Smart Dialing Technologies
To convert leads into sales, it takes more than just making calls. You have to make the right calls at the right time, and persistently, strategically manage your leads and …
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New Age Health Solutions Triples Contact Rates with Convoso’s Powerful Sales Platform
In the fiercely competitive world of health insurance for the under-65 market, contact centers constantly grapple with the challenge of reaching potential customers and boosting sales. For New Age Health …
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