16 Essential KPIs for Lead Gen Call Center Profitability

ROI-boosting metrics used by most successful outbound call centers.   Are you tracking the right KPIs?  Anyone managing a lead generation call center is watching the numbers to keep their…

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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our…

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Remote Call Center Increases Contact Rate by 300% and Doubles Agents After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…

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How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP…

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Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents.   We know how…

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A Wrap on Lead Generation World 2020: Q&A With LGW CEO Michael Ferree

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…

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Why You are Being Ghosted by Your Leads

Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication…

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Call Center Connection Rate vs Contact Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

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How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…

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How RMC Used Software to Increase Its Contact Center Conversions by 75%

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource…

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Measure Your Call Center’s Lead Efficiency With These 3 KPI’s

Is your outbound call center spending too much time qualifying leads?

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The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run…

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Use AI in These 4 Ways to Scale Your Outbound Call Center

If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way. It’s especially helpful for call centers in industries like health insurance….

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How to Navigate the World of Telemarketing Compliance

Our Two-Part Webinar Series in Partnership with Mac Murray & Shuster LLP

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