Predictive Dialing Tip: Are you using this important dialing strategy?

Is your dialing strategy effective AND compliant?   From the Convoso Video Vault Bobby Hakimi talks about one impactful dialing strategy that increases contact rates for predictive dialers while staying…

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry regulations designed…

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The 2.0 Lead Generation Call Center Keys to Efficiency and Profitability

The 2.0 Lead Generation Call Center   A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center operations increase key efficiencies.   Convoso CEO Nima Hakimi joined…

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Outbound Calling Strategies: Accelerating Lead Efficiency

Top Outbound Call Center Strategies to Accelerate Lead Efficiency and Drive Profitability   Improving lead efficiency is critical to making your outbound center profitable. So today I want to share…

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions   Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have…

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Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability

The top 5 agent areas to focus on intra-day for hourly maximization.   Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,…

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls.   It’s serious.   We’ve asked attorney Michele Shuster, compliance…

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Cold Calling Sales Scripts That Get Results for Outbound Call Centers

Outbound call centers convert more leads when their agents know the right thing to say at the right time.   Let’s face it. If you’re cold calling, you’re coming up…

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16 Essential KPIs for Lead Gen Call Center Profitability

ROI-boosting metrics used by most successful outbound call centers.   Are you tracking the right KPIs for your outbound call center? Anyone managing a lead generation call center is watching…

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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our…

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Remote Call Center Increases Contact Rate by 300% and Doubles Agents After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…

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How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP…

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Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents.   We know how…

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Call Center Contact Rate vs Connection Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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