4 Steps of the Solar Buyer’s Journey

Understanding the steps that a consumer goes through to get to the point of buying solar panels is essential for anyone selling solar. Whether you only generate solar leads, or…

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How One Dialer Admin Reduced Stress While Hitting Targets – Part 2

Part Two – How a Dialer Manager’s Life Changed When the Dialer Changed   In Part One of this post, Michael Velardi shared the challenges, and the concurrent stress, he…

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5 Keys to Handling Sales Objections

In this guest post, our Integration Partner, Balto, offers valuable tips to guide sales reps in dealing with their prospects’ objections. Balto’s AI solution, which is integrated with Convoso’s dialer…

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How One Dialer Admin Transformed His Life: Reducing Stress While Hitting Targets – Part 1

A personal snapshot in the life of a successful outbound sales dialing manager. What it was, and why it changed.   Michael Velardi is the Senior Vice President of Resource…

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SMS Best Practices for Outbound Call Centers: How to reduce risk of blocking and stay in compliance

Are you paying to deliver text messages that aren’t going through? Are your numbers getting flagged as spam or blocked? How can you send text messages that are in compliance?…

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Motivate Your Millennial Call Center Agents with 7 Surefire Tactics

What makes this generation of workers unique? What motivates them? What are they looking for in a job experience? What can call center managers do to encourage productivity and job…

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Cool Tools to Boost Agent Productivity for Remote Call Centers

14 top call center management tools that drive engagement and productivity of at-home agents.   You’re running a remote call center, and everyone, from agents to managers, is working from…

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Predictive Dialing Tip: Are you using this important dialing strategy?

Is your dialing strategy effective AND compliant?   From the Convoso Video Vault Bobby Hakimi talks about one impactful dialing strategy that increases contact rates for predictive dialers while staying…

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry regulations designed…

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The 2.0 Lead Generation Call Center Keys to Efficiency and Profitability

The 2.0 Lead Generation Call Center   A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center operations increase key efficiencies.   Convoso CEO Nima Hakimi joined…

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Outbound Calling Strategies: Accelerating Lead Efficiency

Top Outbound Call Center Strategies to Accelerate Lead Efficiency and Drive Profitability.   Improving lead efficiency is critical to making your outbound center profitable. You could say everything points to…

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions   Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have…

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Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability

The top 5 agent areas to focus on intra-day for hourly maximization.   Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,…

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls.   It’s serious.   We’ve asked attorney Michele Shuster, compliance…

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