Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
VICIdial vs. Convoso: Which Is Better for Outbound Sales and Lead Gen?

If you’re going to drive growth at your outbound call center, you need the right engine. That is, you need the right dialer software: one that delivers contacts, conversions, and

VICIdial vs. Convoso: Which Is Better for Outbound Sales and Lead Gen? Read More »

READ MORE >
Prepare Your Open Enrollment Compliance Checklist: Webinar

Between the stiff competition, the all-out marketing effort, and the must-meet sales goals, Open Enrollment season is stressful enough. The last thing you want to worry about are ever-changing compliance

Prepare Your Open Enrollment Compliance Checklist: Webinar Read More »

READ MORE >
The 5-Point Checklist for Outbound Call Center Success

What makes a successful outbound call center?  If you ask outbound sales expert David Stodolak, there’s much more than one ingredient in the recipe for call center success. And he

The 5-Point Checklist for Outbound Call Center Success Read More »

READ MORE >
Five9 vs. Convoso: A Clear-Cut Choice for Contact Rates and Conversions

For outbound sales and lead gen teams, every single action adds up. Each call, text, email, voicemail, disposition: together, all those interactions accumulate and impact your bottom line.  That’s why

Five9 vs. Convoso: A Clear-Cut Choice for Contact Rates and Conversions Read More »

READ MORE >
How to Choose the Right Call Center Software

Call center software is the engine that drives outbound sales and lead gen operations forward, unlocking efficiency, profitability, and scale. Or at least it can, so long as you choose

How to Choose the Right Call Center Software Read More »

READ MORE >
How to Sell More Insurance During Open Enrollment

The health insurance industry certainly never sleeps, but there’s no time quite like the Open Enrollment Period (OEP). With so much of your annual success riding on the results of

How to Sell More Insurance During Open Enrollment Read More »

READ MORE >
TCPA Litigation Trends And the Technology That Will Protect Your Call Center – Webinar

When it comes to TCPA compliance, it can be hard to keep up with all the changes. It seems like every week there’s a court case worthy of attention. Of

TCPA Litigation Trends And the Technology That Will Protect Your Call Center – Webinar Read More »

READ MORE >
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress

Whether it’s inbound, outbound, or blended work, call center life is known for its fast pace and intensity. But when does pressure on the phones become a problem? Evidently, the

How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »

READ MORE >
Resources for Lead Generation Blog

Stop for a moment and think about the fundamental difference between companies that seem to grow effortlessly and those that are always plateauing. One of the major differences you’ll see

Resources for Lead Generation Blog Read More »

READ MORE >
Top 5 Call Center Agent Performance Metrics to Improve Agent Efficiency and Profitability

Agent performance metrics to focus on for hourly maximization Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan, and (as always) a

Top 5 Call Center Agent Performance Metrics to Improve Agent Efficiency and Profitability Read More »

READ MORE >
How to Fight Lead Fraud and Handle TCPA Regulations

During a recent conversation, compliance and legal expert Eric Troutman spoke bluntly about the TCPA. Not only is this biggest piece of regulation that call centers need to know about.

How to Fight Lead Fraud and Handle TCPA Regulations Read More »

READ MORE >
9 Inbound Call Center Software Features You Need to Have

In today’s tech-driven environment, running a call center efficiently requires having the right call center software features to support your phone system. When it comes to inbound features your call

9 Inbound Call Center Software Features You Need to Have Read More »

READ MORE >
How to Run a Full-Scale Call Center: Outbound Calling Tips from Start to Success

The call center business model has never been a simple or straightforward one. But especially today, in a sales and lead gen industry transformed by technology, knowing how to start

How to Run a Full-Scale Call Center: Outbound Calling Tips from Start to Success Read More »

READ MORE >
Medicarians 2022 Panel Discusses Medicare Technology Must-Haves

    This June, experts and members of the Medicare industry gathered in Las Vegas for the 2022 edition of Medicarians, the conference formerly known as Medicare Supplement Conference. The

Medicarians 2022 Panel Discusses Medicare Technology Must-Haves Read More »

READ MORE >
Increase Conversions with Better Outbound Call Flow Scripts

While going off script and getting candid may work for politicians and actors, the same can’t always be said for call center agents that stray from guided outbound sales scripts.

Increase Conversions with Better Outbound Call Flow Scripts Read More »

READ MORE >