Convoso Blog
Closing Sales Over the Phone: Top Tips, Strategies, and Techniques for Bottom-Line Growth
Between “Spam Likely” labels and changing consumer preferences, many teams may be struggling just to get more customers on the phone these days. Once they do, making the right moves …
How to Handle Angry Customers in the Call Center: 10 Ways to Deal with Irate Prospects and Win Over Difficult Customers
“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
Call Center Incentive Ideas: How to Build an Incentive Program that Powers Performance
As a sales manager or call center leader, it’s your job to get the best out of your agents. You need to motivate, persuade, and lead your agents to drive …
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5 Keys to Handling Sales Objections Over the Phone
Hearing “no” may be a fact of life. But sales reps are among the people who hear it most. For a call center agents figuring out how to handle objections …
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16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability
If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …
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TCPA Best Practices & Call Center Compliance Checklist
What is the TCPA? When it comes to compliance, folks in the call center industry hear a lot of abbreviations and acronyms: TCPA, FTC, TSR, FCC, TRACED Act, STIR/SHAKEN, and …
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How to Set More Sales Appointments Over the Phone
Your prospects are busy people, sure. But that’s not the only reason it’s hard to schedule appointments. Refresh your cold call approach and learn how to set more sales appointments …
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How to Improve Your Sales Process and Convert More Leads into Sales
In this guest post, Jason Cutter, Founder of Cutter Consulting Group sheds light on what may be wrong with your lead conversion strategy and sales process. Drawing on his extensive …
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Solar Cold Call Scripts that Work
Crafting Solar Cold Calling Scripts that Convert From a fiercely competitive customer base to fast-changing regulations, the solar market presents a series of particular obstacles to outbound call center teams—even …
Why Your New Numbers May Be Marked as Spam (and What to Do About It)
Robocalls in the US have decreased. But that doesn’t mean they’re letting up. In April 2023 alone, over 5 billion robocalls were placed. In response to the continued nuisance of …
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15 Best Practices for Outbound Call Center Management with 50 or More Agents
As the saying goes, time is money. And if you’re managing an outbound call center with 50 or more agents, you probably know this better than anybody. Whether you manage …
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Do Better with Less: 6-½ Strategies for More Efficient Lead Generation
For a long time—perhaps too long—the prevailing perspective in the lead generation industry has been that “more is better.” But the hard truth is that this approach is no longer …
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Crucial Call Center Software Features for 2023: Must-Have Capabilities & Requirements
Contact centers are the beating heart of many businesses—driving sales, solving customer issues, and powering business growth. But when handling huge, sometimes dizzying, volumes of inbound and outbound calls, texts, …
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TCPA & Call Center Compliance Trends 2023: State-Level Action Adds to TCPA Compliance Complexity
[Updated May 2023; Originally published Jan 2023] TCPA compliance and optimal performance go hand in hand these days. And with an increasing number of regulatory hoops to jump through, managing …
Outbound Sales Lead Generation in 2023: The Best Strategies and Tools
If you’ve heard it once, you’ve heard it a thousand times: your leads are the lifeblood of your business. No matter how many times you actually hear it though, it …
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