Call Centers Adapt to Coronavirus Shutdown by Transitioning Agents to Work From Home with Web-based Software Technology

PRESS RELEASE   Virtual call center software provider Convoso reports rush of call centers switching to remote operations as COVID-19 demands an at-home workforce. Convoso, web-based contact center software provider,…

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Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents.   We know how…

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Convoso update regarding COVID-19

As businesses around the world focus on health and safety in response to the novel coronavirus (COVID-19), we want you to know how we are supporting our customers and employees. …

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Back From Lead Generation World: Q&A With LGW CEO Michael Ferree

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…

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Why You are Being Ghosted by your leads

Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication…

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Connection Rate vs Contact Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

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How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…

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How RMC Used Software to Increase Its Contact Center Conversions by 75%

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource…

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Measure Your Call Center’s Lead Efficiency With These 3 KPI’s

Is your outbound call center spending too much time qualifying leads?

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The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run…

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Use AI in These 4 Ways to Scale Your Outbound Call Center

If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way. It’s especially helpful for call centers in industries like health insurance….

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How to Navigate the World of Telemarketing Compliance

Our Two-Part Webinar Series in Partnership with Mac Murray & Shuster LLP

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Convoso Client Success Story: VSA

     VSA searched for a single contact center platform that would eliminate the inefficiencies created by using various CRM systems and dialer capabilities not at all suited for a…

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Client Success Video: Pac-Biz

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates…

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