Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
5 Expert Solar Strategies to Win More Leads + Close More Sales

Guest author Heather Griffin is a dynamic and experienced CEO and efficiency expert for medium and large-scale call center operations, specializing in the solar vertical. As a consultant, Heather has …

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Driving Revenue and Performance in the Home Services Call Center

For home services businesses operating call centers, improving performance and driving more revenue can be thought of in three essential buckets focused on efficiency: agents, leads, and managers. At this …

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How to Develop a DNC Compliance Policy for Your Call Center

A Do Not Call (DNC) policy is a crucial part of any call center’s compliance program, particularly under the Telephone Consumer Protection Act (TCPA). This policy protects consumers by clearly …

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R.E.A.C.H. Sets Essential Standards for Lead Generation Compliance, Consumer Trust, and Business Integrity

Many leaders in the lead generation, telemarketing, and consumer outreach industries have joined Responsible Enterprises Against Consumer Harassment (R.E.A.C.H.) because they recognize that compliance, transparency, and trust are critical to …

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed …

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Exposing the Total Cost of Ownership: The Hidden Costs of Call Center Software

by Elizabeth Miller Here’s the issue: The up front price of call center software often disguises the total cost of ownership. Therefore buyers need to understand the hidden costs to …

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Top 5 Solar Metrics to Drive Sales Success

The solar industry continues to grow at an average 25% annual growth rate. It’s a bright time to be in the solar energy business.  And that means competition in this …

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Strategic Solutions, Metrics, & Tools to Drive Open Enrollment Success With Convoso

Every year the preparedness of insurance sales teams is put to the test over the course of both Open Enrollment Period (OEP) and the Medicare Annual Enrollment Period (AEP). During …

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Convoso’s Gold Medal Customer Support Champions Your Call Center’s Success

Success in sales-focused call centers isn’t just about crossing the finish line—it’s about outpacing the competition at every turn. When the difference between winning and losing is measured in split …

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Medicare Call Center Requirements: Support Compliance and Accelerate Sales

As the US population ages, the demand for Medicare services continues to grow, and call centers have become increasingly important points of contact for beneficiaries seeking information and assistance.  However, …

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11 Contact Center Challenges to Conquer for Olympic-Level Performance

The thrill of competition, the joy of victory, the roar of the crowd… These moments define the Olympics and can resonate in the sometimes high-stakes world of sales – especially …

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Medigap Life Triples Revenue With Convoso Automation, Caller ID Management, and Predictive Dialer

Full-scale contact centers are incredibly complex operations. With hundreds of agents making millions of calls, even the smallest changes and decisions can have an outsized impact on performance. That’s why …

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Going for Gold: Mastering Speed to Lead with Advanced Call Center Technology

Imagine you’re an Olympic sprinter, every muscle primed for the starting gun. You know that winning or losing will come down to seconds.  In outbound sales, speed to lead is …

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Home Services Contact Center Sets 67% More Appointments with Convoso Speed to Lead, Reporting, and Caller ID Management

Outbound contact centers are the sales and marketing engine that powers growth for many companies with revenue teams. Or at least they’re meant to be. Without the right software and …

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How AI Automates Data Entry in the Call Center

Have you ever tried to analyze a sales campaign’s performance, only to find your CRM is riddled with errors that make it impossible to gauge metrics?  An estimated 10-25% of …

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