Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Insurance Sales Group Unlocks New Sales Model and Accelerates Growth

Facing increased competition and issues like Spam Risk and Scam Likely labels, insurance lead generation and sales teams don’t have it easy. Against these headwinds, they need to find more

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How to Boost Medicare Retention with the Right Strategies and Tools and Protect Your Growth Potential

In Medicare marketing and sales, the importance of retention can’t be overlooked. With more folks signing up for Medicare Advantage each year, and a growing variety of plans on the

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Medicare Advantage Compliance: How to Make Sure You’re Marketing Medicare by the Rules

Marketing and selling Medicare plans is tough enough on its own. As competition heats up in Medicare Advantage sales and another hectic enrollment season kicks off, the last thing you

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The Complete 2024 AEP Checklist for Medicare Marketers and Sales Teams

It’s that time again: Fall. A time of changing leaves, pumpkin-spice everything, holiday seasons, and, of course, Annual Enrollment. If you’re in the Medicare sales game, your biggest concern is

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The Simple Guide on How to Increase Sales at Your Call Center

Navigating the world of call centers can feel like a juggling act. With so many balls in the air—leads, strategies, and sales targets—it’s easy to feel overwhelmed. But what if

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Medicare Sales Agency Doubles Contact Rates and Drives Year-Round Enrollment Records

Medicare sales agencies help connect customers to the health insurance and care they need—so long as they’re able to connect with those customers over the phone in the first place.

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Must-Have Medicare Sales Software and Technology to Crush This Year’s Enrollment Periods

With the Annual Enrollment Period (AEP) and Open Enrollment Period (OEP) right around the corner, Medicare sales agents are gearing up for one of the busiest times of the year. 

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Expand Your Book of Business: How to Generate More Medicare Leads and Get More Clients

For Medicare agents looking to expand their businesses and increase profitability, developing a robust lead generation strategy is essential. As competition intensifies in the healthcare market, agents must adapt and

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Tips for Selling More Medicare Over the Phone

The American population is aging, and fast. As Baby Boomers and Gen-Xers head toward their golden years, the over-65 population is expected to more than double between 2020 and 2040,

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What You Need in a Winning Medicare Marketing Strategy

Since its introduction in 2008, Medicare Advantage has been one of the fastest-growing segments of the health insurance market. Despite that growth, it’s a hotly contested space as insurance agents

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Call Labeling: How It Works + How to Handle Flagged Numbers

Unwanted calls continue to flood the telecommunication industry, and efforts to protect consumers have intensified, leading to more calls being labeled as “Spam Risk” or “Scam Likely.”  If your business

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Customer Spotlight: One Health Direct Launches Genesis, a CRM Tailor-Made for Patients & Healthcare Providers

The healthcare system is full of complexities, hurdles, and outright roadblocks for both patients and providers. With its new operational CRM system, Genesis, Convoso customer One Health Direct (OHD) aims

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Businesses Will Leverage Call Center AI Technology: 2023 Trends

Artificial intelligence (AI) technology for call centers isn’t necessarily new.  But in 2023, it’s increasingly clear that the development of AI-powered call center technology is set to completely transform the

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Why Are Your Outbound Conversion Rates So Low? What to Do to Improve Your Sales Conversions

Leads that don’t convert are leads that don’t grow your business. They’re a costly investment without any return. Falling conversion rates should set off alarm bells for any lead gen

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Call Center ROI Calculator: One Key Metric to Understand Performance

In the modern call center, every second counts. Each action—and interaction—unfolding across the entire organization adds up to profit, loss, and the potential for growth. To spur the right kind

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