Convoso Blog
5 Expert Solar Strategies to Win More Leads + Close More Sales
Guest author Heather Griffin is a dynamic and experienced CEO and efficiency expert for medium and large-scale call center operations, specializing in the solar vertical. As a consultant, Heather has …
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Driving Revenue and Performance in the Home Services Call Center
For home services businesses operating call centers, improving performance and driving more revenue can be thought of in three essential buckets focused on efficiency: agents, leads, and managers. At this …
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How to Develop a DNC Compliance Policy for Your Call Center
A Do Not Call (DNC) policy is a crucial part of any call center’s compliance program, particularly under the Telephone Consumer Protection Act (TCPA). This policy protects consumers by clearly …
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R.E.A.C.H. Sets Essential Standards for Lead Generation Compliance, Consumer Trust, and Business Integrity
Many leaders in the lead generation, telemarketing, and consumer outreach industries have joined Responsible Enterprises Against Consumer Harassment (R.E.A.C.H.) because they recognize that compliance, transparency, and trust are critical to …
Win Solar Lead Gen by Contacting More and Converting Faster
How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed …
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Exposing the Total Cost of Ownership: The Hidden Costs of Call Center Software
by Elizabeth Miller Here’s the issue: The up front price of call center software often disguises the total cost of ownership. Therefore buyers need to understand the hidden costs to …
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Top 5 Solar Metrics to Drive Sales Success
The solar industry continues to grow at an average 25% annual growth rate. It’s a bright time to be in the solar energy business. And that means competition in this …
Strategic Solutions, Metrics, & Tools to Drive Open Enrollment Success With Convoso
Every year the preparedness of insurance sales teams is put to the test over the course of both Open Enrollment Period (OEP) and the Medicare Annual Enrollment Period (AEP). During …
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Convoso’s Gold Medal Customer Support Champions Your Call Center’s Success
Success in sales-focused call centers isn’t just about crossing the finish line—it’s about outpacing the competition at every turn. When the difference between winning and losing is measured in split …
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Medicare Call Center Requirements: Support Compliance and Accelerate Sales
As the US population ages, the demand for Medicare services continues to grow, and call centers have become increasingly important points of contact for beneficiaries seeking information and assistance. However, …
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11 Contact Center Challenges to Conquer for Olympic-Level Performance
The thrill of competition, the joy of victory, the roar of the crowd… These moments define the Olympics and can resonate in the sometimes high-stakes world of sales – especially …
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Medigap Life Triples Revenue With Convoso Automation, Caller ID Management, and Predictive Dialer
Full-scale contact centers are incredibly complex operations. With hundreds of agents making millions of calls, even the smallest changes and decisions can have an outsized impact on performance. That’s why …
Going for Gold: Mastering Speed to Lead with Advanced Call Center Technology
Imagine you’re an Olympic sprinter, every muscle primed for the starting gun. You know that winning or losing will come down to seconds. In outbound sales, speed to lead is …
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Home Services Contact Center Sets 67% More Appointments with Convoso Speed to Lead, Reporting, and Caller ID Management
Outbound contact centers are the sales and marketing engine that powers growth for many companies with revenue teams. Or at least they’re meant to be. Without the right software and …
How AI Automates Data Entry in the Call Center
Have you ever tried to analyze a sales campaign’s performance, only to find your CRM is riddled with errors that make it impossible to gauge metrics? An estimated 10-25% of …
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