Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
The Top Lead Generation Software and Tools for 2024

Sales Generation Software Buyer’s Guide Lead generation is a core, and crucial, driver for sales organizations. It’s also time-consuming and occasionally tedious. And, importantly, considered by the majority of marketers …

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The Best Five9 Alternatives for Sales and Lead Generation Teams 

Choosing the right software is a crucial decision for any contact center. Today’s tools are designed—or are supposed to be designed—to help you make the most of interaction with your …

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Business Text Messaging Compliance Guide: Create a Comprehensive SMS Compliance Checklist

Today’s consumers want to be contacted—and contact you—on their own terms. That means more and more businesses are turning to text messaging to deliver the kinds of personalized experiences that …

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Outbound Call Center Contact Rate vs. Connection Rate: How to Increase Your Contact Rates for More Sales

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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What Is a Progressive Dialer?

Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between …

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3 List Management Strategies You Can’t Afford to Miss for Your Outbound Call Center

In outbound sales, you’re only ever as good as your data.  Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads, burning …

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What is a BPO Call Center? Everything You Need to Know

Business success is often centered around the customer experience. Companies driving growth need to meet rising consumer expectations, engaging prospects and customers across all channels and at scale. Of course, …

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Step Up Your Outbound Calling Strategy: 5 Tips to Make Better Outbound Calls

Outbound calling is a crucial aspect of many sales and marketing operations. But in the face of increasing regulatory complexity, changing consumer habits, and rapid advances in technology, many teams …

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3 Steps to Better Home Services Leads

Any company driving sales depends on the quality of their leads. Businesses in the home services market know this all too well. They need effective strategies to stay competitive and …

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Home Remodeling Lead Generation Strategies: Land More Projects and Generate More Profit.

After years of robust growth, the home remodeling market is facing a downturn in spending during the year ahead. While homeowners still see value in investing in their properties, factors …

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All About Speed: The Importance of Lead Response Time in Home Services

We’ve all heard the saying that “time is money.”  Well, when it comes to lead response time in the home services industry, that phrase couldn’t be more true.  In this …

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How to Set More Solar Sales Appointments in 2024

The solar energy sector has been experiencing explosive growth, and that means the competition is heating up for solar sales teams. Meanwhile, high interest rates have been taking a bite …

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How to Generate More Home Services Leads: 6 Strategies to Grow Your Customer Base and Your Business

The home services market is expected to grow an incredible 36.22% by 2026—and top $1 trillion by the end of the decade. All that growth translates to incredible opportunity for …

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Building Collection & Debt Settlement Call Scripts That Work: Have More Effective Calls & Increase Success Rates

Collecting and settling debts isn’t just about securing payments—it’s about cultivating positive communication and forging a path toward a solution. Without the right approach and tools in support, agents handling …

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SMS Lead Generation: The Power of Texting Your Leads

Outbound sales and lead generation teams have long relied on phone calls and emails to reach leads. These channels still play an important role, but text messaging is a growing …

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