Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Crafting Final Expense Insurance Scripts That Set More Appointments and Close More Sales

The price of funerals and the cost of other end-of-life services like cremation are rising rapidly across the US, and so is the demand for insurance policies that can help

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Life Insurance Sales Scripts That Deliver Results

Life insurance offers important protection and peace of mind for families and their futures. However, in 2022, 106 million Americans were either uninsured or underinsured.  To seize the opportunity that

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Essential Medicare Sales and Marketing Strategies

Since its introduction in 2008, Medicare Advantage has been one of the fastest-growing segments of the health insurance market. Despite that growth, it’s a hotly contested space as insurance agents

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Assessing the Talk Time Metric

The best call centers may have evolved into omnichannel contact centers that engage customers well beyond the traditional voice channel, but still the talk time metric gets a lot of

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Stop Spending So Much on Leads—and Start Driving More Profits

Too many call centers today are spending too much on leads. Our lead vendor friends might not love to hear me say that, but it’s the truth. And anyway, most

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How to Overcome Solar Sales Challenges to Convert More Leads in 2022

Your mission is to generate solar leads with different marketing initiatives.  Or, maybe you’re trying to reach purchased leads to qualify them for solar panels and set up appointments for

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Outbound Call Center Contact Rate vs Connection Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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HomeCraft Gutter Protection Sets Sales Records with the Power of Convoso’s Dialer Solution

HomeCraft Gutter Protection’s call center fuels demo appointments and product sales in a dozen states and counting. Their recent switch to Convoso’s dialing platform is helping their team set records

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Tips for Selling More Medicare Over the Phone

The American population is aging, and fast. As Baby Boomers and Gen-Xers head toward their golden years, the over-65 population is expected to more than double between 2020 and 2040,

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How to Make the Most of Your Solar Leads – Solar Sales Webinar

The solar industry is booming, setting the stage for what the industry is calling the “Solar+ Decade.” But with so many trying to get in at the ground floor of

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Reach & Convert More Health Insurance Leads Faster—and First—with Speed to Lead

In health insurance, new leads can roll in at high speeds, particularly during the crucial Open Enrollment period. To turn more of those leads into policyholders, you need to act

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Michigan’s More Comprehensive Mini-TCPA Bill: What It Is and What It Could Mean for Lead Gen

TCPAWorld Czar and Troutman Firm Founder Eric Troutman joined Convoso VP of Marketing Lisa Leight to talk about the most thorough and well-researched mini-TCPA bill yet. If passed, Michigan’s new

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Call Center Agent Stress: Techniques & Tips to Handle Stress & Overcome Anxiety

It’s no secret that many call center agents are stressed.  According to a study of the industry, as many as 74% of contact center agents are at risk of burnout.

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VICIdial vs. Convoso: Which Is Better for Outbound Sales and Lead Gen?

If you’re going to drive growth at your outbound call center, you need the right engine. That is, you need the right dialer software: one that delivers contacts, conversions, and

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Prepare Your Open Enrollment Compliance Checklist

Between the stiff competition, the all-out marketing effort, and the must-meet sales goals, Open Enrollment season is stressful enough. The last thing you want to worry about are ever-changing compliance

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