Win Solar Lead Gen by Contacting More and Converting Faster
How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have…
Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability
The top 5 agent areas to focus on intra-day for hourly maximization. Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,…
Should Outbound Call Centers Stay Remote or Return to the Office? Both?
Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….
What Call Centers Need to Know About STIR/SHAKEN
If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance…
Cold Calling Scripts That Get Results
Outbound call centers convert more leads when their agents know the right thing to say at the right time. Let’s face it. If you’re cold calling, you’re coming up…
16 Essential KPIs for Lead Gen Call Center Profitability
ROI-boosting metrics used by most successful outbound call centers. Are you tracking the right KPIs for your outbound call center? Anyone managing a lead generation call center is watching…
Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center
Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our…
Remote Call Center Increases Contact Rate by 300% and Doubles Agents After Switching to Convoso
Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…
How to Effectively Operate A Work From Home Call Center
Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP…
Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic
Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents. We know how…
A Wrap on Lead Generation World 2020: Q&A With LGW CEO Michael Ferree
We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…
Why You are Being Ghosted by Your Leads
Ghosting is a relatively new term for an old sales problem. The Urban Dictionary defines “ghosting” as the practice of ending a relationship with someone by suddenly and without explanation withdrawing from all communication…
Call Center Connection Rate vs Contact Rate
Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…
How to Bring More Prospects Through Your Funnel
You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.
How One CEO Made His Contact Center a Home
It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…
