How Today’s Customer Support Technology Raised Customer Expectations

Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drastically proven to improve efficiency, increase productivity, and help serve customers faster,…

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Customer Success Story: University Bound

Convoso’s interview with Jon Wigand, Director of lead generation for University Bound…

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10 Inbound Features Your Call Center Needs Today

Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your inbound team has become…

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Convoso’s Team Spotlight: Jennifer Knight

This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onboarding and Training…

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10 Ways to Instantly Motivate Your Millennial Call Center Agents

The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older…

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Top 5 Call Center Inbound KPIs [Infographic]

How are you running your inbound call center? Odds are you are looking at certain reporting and industry standardized metrics. But, are you looking at the right ones?

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Convoso’s Team Spotlight: Scott Mcgadden

This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar…

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Top Outbound Call Center KPIs

Top Outbound Call Center KPIs   If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right…

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Convoso’s Team Spotlight: Juan Rivera

Convoso’s Team Spotlight Welcome to the first ever Convoso Team Member Spotlight! One of our core values here at Convoso is Collaborate to Win. Collaborating to win is all about…

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Top 15 Inbound Call Center KPIs

Today, more than ever, running an inbound call center is all about data and metrics– and not just any inbound metrics, but the right ones. However, with so much focus…

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Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History

Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last…

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Help Participate in Westside Children’s Center Holiday Charity Drive

Convoso’s rebrand, growing company, the addition of many great new clients, and many more exciting events in 2016 has given Convoso a lot to be grateful for this year and believe everyone should…

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Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit

Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown, Convoso’s Director of Customer Experience, attended the TaskUs hosted event alongside…

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Why We Decided to Rebrand Our Software Company … 10 Years Later.

– A letter from CEO of Convoso (formerly SafeSoft Solutions), Nima Hakim

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Stepping Up the TechDay Game! TechDay LA 2016 Recap

LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete…

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