Team Spotlight: Bobby Hakimi
This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing short of a technical…
12 Ways Call Center Agents Can Deal With Angry Customers
While call center technology has done a great deal to make business simpler and more streamlined– it can also complicate your interactions with your clients. In some cases, the technology…
How Today’s Customer Support Technology Raised Customer Expectations
Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drastically proven to improve efficiency, increase productivity, and help serve customers faster,…
Customer Success Story: University Bound
Convoso’s interview with Jon Wigand, Director of lead generation for University Bound…
10 Inbound Features Your Call Center Needs Today
Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your inbound team has become…
Convoso’s Team Spotlight: Jennifer Knight
This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onboarding and Training…
10 Ways to Instantly Motivate Your Millennial Call Center Agents
The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older…
Top 5 Call Center Inbound KPIs [Infographic]
How are you running your inbound call center? Odds are you are looking at certain reporting and industry standardized metrics. But, are you looking at the right ones?
Convoso’s Team Spotlight: Scott Mcgadden
This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar…
Top 12 Outbound Call Center KPIs
Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right types…
Convoso’s Team Spotlight: Juan Rivera
Convoso’s Team Spotlight Welcome to the first ever Convoso Team Member Spotlight! One of our core values here at Convoso is Collaborate to Win. Collaborating to win is all about…
Why Call Center Learning Management Systems Are Ineffective [Infographic]
Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center software solutions has allowed for…
Top 15 Inbound Call Center KPIs
Today, more than ever, running an inbound call center is all about data and metrics– and not just any inbound metrics, but the right ones. However, with so much focus…
Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History
Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last…
Convoso’s Holiday Drive Results in Toys & New Tech for Local Charity
Convoso, a SaaS company out of Woodland Hills, CA, used this holiday season to show that sometimes the best service is giving back. The software company is famously known for…
