Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Tips for Outbound Call Centers to Minimize Call Blocking and Flagging

Flagged, Blocked, Shaken, Stirred – What’s an Outbound Call Center to Do? PACE AXC21 Panel Recap Outbound call centers don’t have it easy at the moment. Increases in robocalls and

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Why Your New Numbers May Be Marked as Spam (and What to Do About It)

Despite a slowdown at the beginning of the COVID-19 pandemic, robocalls in the United States are once again skyrocketing to new highs. In response, carriers are getting much more aggressive

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10 Ways to Handle Angry Prospects and Win Over Difficult Customers

“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how do you handle

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What is Call Blending? Finding the best blended dialer solution for inbound and outbound marketing

In this article, we’ll look at what call blending is and the advantages/disadvantages, then review how to find the best blended dialer solution for your inbound and outbound marketing blended

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Reexamining the Supreme Court Facebook ATDS Ruling Six Months Later

Top lessons for outbound call centers following the Supreme Court ruling (Facebook v. Duguid) on ATDS & TCPA compliance On April 1, 2021, the US Supreme Court handed down its

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Convoso is the Ferrari of Dialers for Mortgage Outbound Call Center

This customer story comes to us from the perspective of the consultant hired to get a mortgage lending outbound call center up and running. His client became our customer.  

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Improving Outbound Call Center Productivity and Efficiency – Q&A with Call Center Expert Heather Griffin

Outbound contact center expert Heather Griffin knows how to dive into a call center’s operations and determine where and how they can become more productive and profitable. Her extensive experience

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Outbound Sales Compliance Tips & Best Practices [Webinar Recap]

Fast-moving changes in regulations can create hurdles for outbound sales and lead gen teams. How do you support compliance while delivering the results you need to grow? What outbound calling

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Medicare Call Center Quadruples Contact Rate After Switching to Convoso

When GetHealth-e expanded from inbound-only to a blended operation, they struggled to reach prospective policyholders while using the dialer systems of both Five9 and VICIdial. After the health insurance agency

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Top 3 KPIs for Lead Management in Outbound Call Centers

Every dialer admin and call center executive keeps a close eye on metrics. But when it comes to improving profitability for your outbound call center, knowing the right metrics to

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3 List Management Strategies You Can’t Afford to Miss for Your Outbound Call Center

In outbound sales, you’re only ever as good as your data.  Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads, burning

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5 Best Practices to Support Compliance and Profitability in Outbound Dialing

When it comes to running an outbound contact center, it’s critical to stay on top of compliance laws and restrictions. The reason is not only to avoid costly fines, but

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Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software

Outbound sales and lead gen aren’t getting any simpler. Between changing regulations and increases in blocked and flagged calls, it’s getting harder and harder to connect with customers. As the

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Outbound Call Center Technology Stack to Maximize Leads and Optimize Performance [Webinar Recap]

Your lead generation call center has a team and a dialer. What other ingredients do you need to take your operation to the next level? That was the question driving

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TCPA Best Practices to Protect Your Outbound Call Center

What is the TCPA and what are some best practices to help your outbound call center stay in compliance?  When it comes to compliance, folks in the call center industry

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