Convoso Blog
15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements
Contact centers are the beating heart of many businesses—driving sales, solving customer issues, and powering business growth. But when handling huge, sometimes dizzying, volumes of inbound and outbound calls, texts, …
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Coaching Call Center Agents in 2024: Effective Techniques and Feedback Examples
Call center agents are at the core of any customer-facing organization. Their ability to perform can make or break your company’s growth and success. But performance doesn’t all come down …
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2024 Contact Center Trends: Adapt, Compete, and Scale Your Operation This Year
Decision-makers for outbound contact centers look ahead to sharpen their competitive edge so they can thrive and grow. We’ve put together this summary of the most important industry trends that …
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TCPA & Call Center Compliance Trends for 2024: Complexity Grows with State mini-TCPAs, Privacy Laws, and FCC Ruling
TCPA compliance and optimal performance go hand in hand these days. And with an increasing number of regulatory hoops to jump through, managing a successful and compliant outbound call center only gets …
Renewing the Focus on Call Center Agent Engagement: 2024 Trends
The labor market has undergone a monumental shift over the past few years. Driven by the effects of the pandemic, many workers – and call centers – have gone remote. Attracting similar …
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Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends
In the lead gen and sales industry, efficiency is the name of the game. To keep pace in a competitive (and heavily regulated) environment, outbound contact centers need to make …
Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends Read More »
Call Centers Cope with Rising Customer Acquisition and Lead Generation Costs: 2024 Trends
For many businesses in the lead gen and outbound sales space, it can feel harder and harder to achieve profitability and sustain growth. Between persistent inflation, falling contact rates, and …
Call Center Data Analytics and Real-Time Reporting Drives Personalization and More: 2024 Trends
We live in a world of data. It’s estimated that every day, we create 328.77 million terabytes of data. (For reference, a 10-terabyte hard drive could hold the entire printed contents of the US Library of Congress.) …
Omnichannel Outreach Strategies and Speed to Lead Will Improve Contact Rates: 2024 Trends
As our connected devices have led us to communicate in ever more diverse ways, it’s become fairly standard for outbound call centers to utilize omnichannel solutions that meet consumers wherever …
7 Call Center Automation Tools Shaping the Industry’s Future: 2024 Trends
“Scale without automation doesn’t exist.” That’s from Convoso’s CEO and Co-founder, Nima Hakimi. It’s a thought that neatly sums up why call center automation trends are so important in 2024: …
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Contact Centers Expand Reliance on Texts: 2024 SMS Marketing Trends
Ask any contact center manager, and they’ll tell you: those dreaded Spam Likely labels and call blocking are taking a toll on outbound dialing success. As David Stodolak, President of …
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How Call Center AI Solutions Are Revolutionizing Sales & Service in 2024
In 2024, Contact Center AI Software Will Mature—and Become Mandatory Artificial intelligence (AI) technology for call centers isn’t necessarily new. But in 2023, a view of AI-powered call center software’s …
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Strategies to Continue Combatting Call Blocking and Flagging: 2024 Trends
Scam-Likely, Spam Risk, Fraud Risk, Potential Fraud, Potential Spam. Pick a warning… For any business with contact center agents trying to reach leads, there’s one thing we know for certain: …
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Home Services Contact Center Sets 67% More Appointments with Convoso Speed to Lead, Reporting, and More
For so many companies, outbound contact centers are the sales and marketing engine that powers growth. Or at least they’re meant to be. Without the right software and tools, too …
10 Call Center Sales Script Best Practices that Elevate Your Outbound Calls
Your agents are the frontline of your sales and lead generation operation. Call center sales scripts need to prepare them to handle all the action effectively and efficiently. They need …
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