Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
How to Run a Full-Scale Call Center: Outbound Calling Tips from Start to Success

The call center business model has never been a simple or straightforward one. But especially today, in a sales and lead gen industry transformed by technology, knowing how to start

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Medicarians 2022 Panel Discusses Medicare Technology Must-Haves

    This June, experts and members of the Medicare industry gathered in Las Vegas for the 2022 edition of Medicarians, the conference formerly known as Medicare Supplement Conference. The

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Increase Conversions with Better Outbound Call Flow Scripts

While going off script and getting candid may work for politicians and actors, the same can’t always be said for call center agents that stray from guided outbound sales scripts.

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Top 15 Inbound Call Center KPIs and Customer Service Metrics

Today, more than ever, running an inbound call center is all about data and metrics. And not just any inbound metrics, but the right ones. Without the correct measurements and

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Washington State Enacts Its Own Mini-TCPA Law: Eric Troutman on What Call Centers Need to Know Now

When it comes to call center compliance, there’s one thing we know for certain: legislators rarely make it any simpler. Decision-makers and stakeholders in sales and marketing have long had

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What Is Speed to Lead? And Why It Matters for Sales and Lead Gen Success

How fast are you contacting leads after they express an interest in your business?  Better yet, do you know how fast you should be contacting leads to beat the competition and

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The Right Dialer Partner for Super-Fast, Sustainable Growth – Digital Market Media Success Story

Digital Market Media was primed for a growth spurt. They just needed the right dialer technology to make it happen. See how Convoso helped take them from a startup to

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Are You Getting the Best Return on Investment for Your Call Center Software?

Dialer software technology is the engine that drives productivity, efficiency, and growth for lead generation and sales teams. As long as you choose the right dialer for your business needs,

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High Intent Insurance Lead Generation Ideas to Reach, Convert, and Retain Valued Customers

Increased competition in the market means that many insurance lead generation and sales teams could use a re-think. In this article, we explore fresh ideas that can reinvigorate the high

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Outbound Call Scripts that Get Results for Cold Callers and Lead Gen Teams

Let’s face it, if you’re cold calling leads, things aren’t always easy. Today’s leads are harder to reach than ever. Once you do get someone on the phone, you can’t

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Real Estate Success Skyrockets After Switch to Convoso

When your website name spells out “conversion is our game,” you’d better know how to deliver. That’s why C Squared consultants know exactly where to turn for support when real

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What Makes a Good Inside Sales Rep

Who’s leading important conversations with customers about your business, and how can you make sure it’s the right person? Let’s talk about inside sales representatives: how to identify them, how

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Will AI Replace Call Center Agents?

What do you think of when you hear the words “artificial intelligence” or “AI”?  While the technology is still evolving, we already experience many applications of AI in our day-to-day

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Effective Strategies that Boost Call Center Efficiency and Profitability

Every outbound call center I’ve known is in business to make a profit. But they don’t always know the best dialing strategies to drive that profitability. In my experience over

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