Team Spotlight: Bobby Hakimi

This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing short of a technical…

READ MORE >
12 Ways Call Center Agents Can Deal With Angry Customers

While call center technology has done a great deal to make business simpler and more streamlined– it can also complicate your interactions with your clients. In some cases, the technology…

READ MORE >
How Today’s Customer Support Technology Raised Customer Expectations

Today’s ever-advancing call center technology serves to streamline everyday functions of customer service and support operations with solutions drastically proven to improve efficiency, increase productivity, and help serve customers faster,…

READ MORE >
Customer Success Story: University Bound

Convoso’s interview with Jon Wigand, Director of lead generation for University Bound…

READ MORE >
10 Inbound Features Your Call Center Needs Today

Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your inbound team has become…

READ MORE >
Convoso’s Team Spotlight: Jennifer Knight

This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onboarding and Training…

READ MORE >
10 Ways to Instantly Motivate Your Millennial Call Center Agents

The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older…

READ MORE >
Top 5 Call Center Inbound KPIs [Infographic]

How are you running your inbound call center? Odds are you are looking at certain reporting and industry standardized metrics. But, are you looking at the right ones?

READ MORE >
Convoso’s Team Spotlight: Scott Mcgadden

This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar…

READ MORE >
Top 12 Outbound Call Center KPIs

Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right types…

READ MORE >
Convoso’s Team Spotlight: Juan Rivera

Convoso’s Team Spotlight Welcome to the first ever Convoso Team Member Spotlight! One of our core values here at Convoso is Collaborate to Win. Collaborating to win is all about…

READ MORE >
Why Call Center Learning Management Systems Are Ineffective [Infographic]

        Training & onboarding call center employees has become a focal point to the entire industry. Better reporting capabilities from call center software solutions has allowed for…

READ MORE >
Top 15 Inbound Call Center KPIs

Today, more than ever, running an inbound call center is all about data and metrics– and not just any inbound metrics, but the right ones. However, with so much focus…

READ MORE >
Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History

Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last…

READ MORE >
Convoso’s Holiday Drive Results in Toys & New Tech for Local Charity

Convoso, a SaaS company out of Woodland Hills, CA, used this holiday season to show that sometimes the best service is giving back. The software company is famously known for…

READ MORE >