Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Contact Centers Expand Reliance on Texts: 2024 SMS Marketing Trends

Ask any contact center manager, and they’ll tell you: those dreaded Spam Likely labels and call blocking are taking a toll on outbound dialing success. As David Stodolak, President of …

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How Call Center AI Solutions Are Revolutionizing Sales & Service in 2024

In 2024, Contact Center AI Software Will Mature—and Become Mandatory Artificial intelligence (AI) technology for call centers isn’t necessarily new.  But in 2023, a view of AI-powered call center software’s …

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Strategies to Continue Combatting Call Blocking and Flagging: 2024 Trends

Scam-Likely, Spam Risk, Fraud Risk, Potential Fraud, Potential Spam. Pick a warning… For any business with contact center agents trying to reach leads, there’s one thing we know for certain: …

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Home Services Contact Center Sets 67% More Appointments with Convoso Speed to Lead, Reporting, and More

For so many companies, outbound contact centers are the sales and marketing engine that powers growth. Or at least they’re meant to be. Without the right software and tools, too …

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10 Call Center Sales Script Best Practices that Elevate Your Outbound Calls

Your agents are the frontline of your sales and lead generation operation. Call center sales scripts need to prepare them to handle all the action effectively and efficiently. They need …

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The Revolution of AI in the Call Center: Convoso and Balto Explore AI’s Impact

All year, it’s been impossible to escape talk of AI. Now, the revolution is coming to the call center. Convoso hosted a recent webinar, “The Revolution of AI in the …

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Cold Calling Scripts That Work: Drive More Leads and Revenue with the Right Sales Call Scripts

Let’s face it, if you’re cold calling leads, things aren’t always easy. Today’s leads are harder to reach than ever. Once you do get someone on the phone, you can’t …

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Unlocking Call Center Productivity: How to Measure and Increase It

Increased competition, technological change, and regulatory headwinds… It’s not the easiest time to be in the call center industry. Whether it’s in service, lead generation, or sales, many of today’s …

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Health Insurance Sales Scripts: How to Craft a Winning Pitch

When you’re selling health insurance, you’re vying with other health insurance agents and agencies to get the attention of consumers seeking the best health insurance plan for their needs. You …

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Medigap Life Triples Revenue With Convoso Automation, Caller ID Management, and Predictive Dialer

Full-scale contact centers are incredibly complex operations. With hundreds of agents making millions of calls, even the smallest changes and decisions can have an outsized impact on performance. That’s why …

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Call Center Lead Response Management: 6 Best Practices That Will Drive More Contacts & Conversions

Converting leads into customers is part art, part science. But in truth, companies need to put more emphasis on the science part. Driving more sales shouldn’t be left up to …

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Insurance Sales Group Unlocks New Sales Model and Accelerates Growth

Facing increased competition and issues like Spam Risk and Scam Likely labels, insurance lead generation and sales teams don’t have it easy. Against these headwinds, they need to find more …

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How to Boost Medicare Retention with the Right Strategies and Tools and Protect Your Growth Potential

In Medicare marketing and sales, the importance of retention can’t be overlooked. With more folks signing up for Medicare Advantage each year, and a growing variety of plans on the …

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Medicare Advantage Compliance: How to Make Sure You’re Marketing Medicare by the Rules

Marketing and selling Medicare plans is tough enough on its own. As competition heats up in Medicare Advantage sales and another hectic enrollment season kicks off, the last thing you …

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The Complete 2024 AEP Checklist for Medicare Marketers and Sales Teams

The Medicare Annual Enrollment Period comes around once a year. But if you’re a licensed medicare marketer or running a sales team, you know it’s a year round commitment. Preparation …

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