Questions You Need to Ask Your Call Center Software Provider
In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager,…
The Six Must-Haves for Inside Sales People
Looking for the right sales characteristics in the flood of technological improvements, along with the drastic differences in the emerging millennial workforce, has become much harder than previous decades. So what…
How the Definitions of SaaS, PaaS, and IaaS Affect Your Call Center
SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services.
Team Spotlight: Raymond Hombrebueno
This week’s team spotlight takes a trip to our team in the Philippines to take a focus on Raymond Hombrebueno! Raymond is a Level 1 Tech Support Specialist at Convoso….
Use Dynamic Scripts to Increase Conversions For Your Outbound Call Center
While “staying off script” and candid may work for politicians and actors, the same cannot be said for outbound call center agents that stray from guided sales scripts. Ideally, your…
The Ultimate Guide to Using Call Center Dialer Software
Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and…
7 Must Know Tips To Improve Your Cold Calling Today
Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect will calm down and…
Team Spotlight: Bobby Hakimi
This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing short of a technical…
Customer Success Story: University Bound
Convoso’s interview with Jon Wigand, Director of lead generation for University Bound…
10 Inbound Features Your Call Center Needs Today
Running a call center is becoming more and more about the features available to you and your agents. Choosing the right provider or software for your inbound team has become…
Convoso’s Team Spotlight: Jennifer Knight
This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onboarding and Training…
10 Ways to Instantly Motivate Your Millennial Call Center Agents
The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older…
Convoso’s Team Spotlight: Scott Mcgadden
This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar…
Top Outbound Call Center KPIs
Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right…
Convoso’s Team Spotlight: Juan Rivera
Convoso’s Team Spotlight Welcome to the first ever Convoso Team Member Spotlight! One of our core values here at Convoso is Collaborate to Win. Collaborating to win is all about…
