Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
5 Keys to Handling Sales Objections

In this guest post, our Integration Partner, Balto, shares how to handle objections in sales calls with valuable tips for sales reps. Balto’s AI solution, which is integrated with Convoso’s

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How One Dialer Admin Transformed His Life: Reducing Stress While Hitting Targets – Part 1

A personal snapshot in the life of a successful outbound sales dialing manager. What it was, and why it changed. Michael Velardi is the former Senior Vice President of Resource

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Cool Tools to Boost Agent Productivity for Remote Call Centers

14 top call center management tools that drive engagement and productivity of at-home agents. You’re running a remote call center, and everyone, from agents to managers, is working from home.

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Predictive Dialing Strategy Tip to Increase Contact Rates and Support Compliance

Is your dialing strategy effective AND compliant? From the Convoso Video Vault In less than 2 minutes, Bobby Hakimi, Convoso Co-Founder and Chief Product Officer, talks about one impactful dialing

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry initiatives designed

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The 2.0 Lead Generation Call Center: Keys to Efficiency and Profitability

The 2.0 Lead Generation Call Center Services A LeadsCouncil Leadership Series web discussion on how forward-thinking lead generation call center services increase key efficiencies. Convoso CEO Nima Hakimi joined two

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted.

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance expert and

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16 Essential KPIs & Metrics for Outbound Call Center Profitability

If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance

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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our

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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified

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How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP

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Easily Transition Call Center Agents to Work From Home During COVID-19

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote operations.  Here’s a quick

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A Wrap on Lead Generation World 2020: Q&A With LGW CEO Michael Ferree

We just got back from a dynamic industry trade show in Denver, Lead Generation World. The conference proved an amazing opportunity to network with both new and familiar faces…

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