Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Convoso’s Team Spotlight: Scott Mcgadden

This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar

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Top Outbound Call Center KPIs

Top Outbound Call Center KPIs  

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Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History

Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last

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Help Participate in Westside Children’s Center Holiday Charity Drive

Convoso’s rebrand, growing company, the addition of many great new clients, and many more exciting events in 2016 has given Convoso a lot to be grateful for this year and believe everyone should

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Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit

Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown, Convoso’s Director of Customer Experience, attended the TaskUs hosted event alongside

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Stepping Up the TechDay Game! TechDay LA 2016 Recap

LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete

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6 Ways to Keep Outbound Sales Reps Motivated

Let’s face it – outbound sales can easily become monotonous and frustrating. You spend hours doing the same thing again and again, you face constant rejection and you’re measured on

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3 Tips to Get Prospects Talking

You’ve probably read about the importance of a sales rep’s ability to listen. What doesn’t get as much attention, and is absolutely crucial in high-velocity outbound sales, is the ability

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The Emerging Technology Stack for Outbound Sales

The sales world is going through tremendous evolution right now. Increasingly data is driving decisions, and significant investments are being made in an effort to enhance performance, multiply productivity and

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Making Outbound Sales Work

The following is an excerpt from our white paper Unlocking The Door to Successful Lead Generation. Much has been written about the death of cold-calling and the end of outbound

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The Five Attributes of a High-Velocity Salesperson

Sales is a unique profession. When you say someone is a good accountant, you don’t really have to think about what they mean. However, when you say someone is a

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How To Develop An Effective Sales Development Playbook

One of the biggest challenges facing high velocity sales organizations is ensuring that there is consistency throughout the process, from one rep to another. With so much money invested in

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The Only Lead Generation Metric That Matters

There are lots of things you need to keep track of when managing an outbound sales program. There is, however, one metric that should be tracked above all others. Qualified

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5 Tips for a Powerful Script

In the high volume, high velocity world of outbound sales development, creating consistent, effective ways for your sales reps to engage with and succeed with prospects is crucial. This is

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