Convoso Blog
Clean Energy SaaS Company Quickly Scales with Convoso
[Dvinci has rebranded as Colossus. All references in this story to Dvinci are to the same company. Our interviewee, Heather Griffin, is now Co-CEO and President at Colossus] Leveraging Convoso …
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Preparing for Tomorrow’s Regulatory Environment in Lead Gen and Performance Marketing
Amidst the incredible content at Leadscon 2021, we thought one particular panel was especially worth highlighting: “Preparing for Tomorrow’s Regulatory Environment.” Their discussion looked at how the regulatory and compliance …
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Tips for Outbound Call Centers to Minimize Call Blocking and Flagging
PACE AXC21 Panel Recap Outbound call centers don’t have it easy at the moment. Increases in robocalls and changes to regulations have given carriers significant power to block and flag …
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Top Lessons of the Supreme Court Facebook v. Duguid ATDS Ruling
On April 1, 2021, the US Supreme Court handed down its decision in the Facebook v. Duguid case. As we reported at the time, the landmark TCPA ruling was a …
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Convoso is the Ferrari of Dialers for Mortgage Outbound Call Center
This customer story comes to us from the perspective of the consultant hired to get a mortgage lending outbound call center up and running. His client became our customer. The …
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Medicare Call Center Quadruples Contact Rate After Switching to Convoso
When GetHealth-e expanded from inbound-only to a blended operation, they struggled to reach prospective policyholders while using the dialer systems of both Five9 and VICIdial. After the health insurance agency …
Medicare Call Center Quadruples Contact Rate After Switching to Convoso Read More »
Top 3 KPIs for Lead Management in Outbound Call Centers
Every dialer admin and call center executive keeps a close eye on metrics. But when it comes to improving profitability for your outbound call center, knowing the right metrics to …
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5 Best Practices to Support Compliance and Profitability in Outbound Dialing
When it comes to running an outbound contact center, it’s critical to stay on top of compliance laws and restrictions. The reason is not only to avoid costly fines, but …
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Florida “Mini TCPA” Law Impacts Outbound Sales and Lead Generation
New Florida legislation effective July 1, 2021 amends the state’s existing telemarketing laws and adds legal bite to autodialer consent requirements. By expanding the definitions and enforcements of the provisions, …
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Manage Call Center Compliance Tasks by Month, Quarter, Year with a Calendar Checklist
Keeping up with compliance regulations can be daunting for any business – especially in the telecommunications industry for outbound sales and lead generation. Contact center managers reaching out to consumers …
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How the Right Mortgage Sales Scripts and Technology Help Lenders Close More
In 2020, the mortgage industry was booming. Josh Friend, CEO of mortgage CRM solution provider Insellerate, says lenders saw record volume and more leads than they could even handle. Fast …
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Predictive Dialing vs. Power Dialing – Which one should you choose?
A power dialer or a predictive dialer? Which dialer, or dialing mode, will be the most effective solution for your sales and lead generation team to drive revenue? In this …
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The 5 Critical Steps of Consent-Based Marketing
With regulations top of mind in our industry of lead generation and outbound sales, compliance means not only avoiding fines and lawsuits, but operating efficiently and profitably. Getting consent for …
LeadsCouncil Weighs in on Top Issues for Outbound Call Center Industry in 2021
Convoso sat down with LeadsCouncil Executive Director Rob Seaver to ask about the priorities and issues for lead generation and the outbound call center industry as we move forward through …
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Sales Jump Over 30% for One Health Direct After Switching to Convoso
In our interview with One Health Direct VP of Sales Jesse Daniels, he shared their challenging journey over the three years prior to switching to Convoso. We’re delighted to bring …
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