Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
How SaaS, PaaS, and IaaS Definitions Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services.

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Team Spotlight: Raymond Hombrebueno

This week’s team spotlight takes a trip to our team in the Philippines to take a focus on Raymond Hombrebueno! Raymond is a Level 1 Tech Support Specialist at Convoso.

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The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and

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7 Must Know Tips To Improve Your Cold Calling Today 

Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect will calm down and

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Team Spotlight: Bobby Hakimi

This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing short of a technical

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Customer Success Story: University Bound

Convoso’s interview with Jon Wigand, Director of lead generation for University Bound…

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Convoso’s Team Spotlight: Jennifer Knight

This week we’re showing off Jenn in our Team Spotlight! Jenn has been a part of Convoso since September of 2015, and has been recently promoted to Onboarding and Training

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Convoso’s Team Spotlight: Scott Mcgadden

This week’s Team Spotlight is on Scott. Scott started recently in December, and has already set a gold standard as Convoso’s Customer Success Manager. Scott dived right in, getting familiar

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Top Outbound Call Center KPIs

Top Outbound Call Center KPIs  

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Convoso Exhibits at TechFair LA: Largest Job Fair in Los Angeles’ History

Over the past few years, a budding tech industry has taken off in Los Angeles. Many companies have flocked to the “Silicon Beach,” along with them came hungry job-seekers. Last

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Help Participate in Westside Children’s Center Holiday Charity Drive

Convoso”s rebrand, growing company, the addition of many great new clients, and many more exciting events in 2016 has given Convoso a lot to be grateful for this year and believe everyone should

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Event Recap: Convoso Client, TaskUs Hosts Leading CX Influencers at CX Summit

Quality over quantity was the major takeaway for David Brown in his attendance of this year’s CX Summit. Brown, Convoso’s Director of Customer Experience, attended the TaskUs hosted event alongside

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Stepping Up the TechDay Game! TechDay LA 2016 Recap

LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete

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6 Ways to Keep Outbound Sales Reps Motivated

Let’s face it – outbound sales can easily become monotonous and frustrating. You spend hours doing the same thing again and again, you face constant rejection and you’re measured on

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