Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Clean Energy SaaS Company Quickly Scales with Convoso

[Dvinci has rebranded as Colossus. All references in this story to Dvinci are to the same company. Our interviewee, Heather Griffin, is now Co-CEO and President at Colossus] Leveraging Convoso …

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Dialer Strategies for Outbound Call Center Success – Podcast Recap

Cutter Consulting Group’s CEO and Founder, Jason Cutter, hosts the Scalable Call Center Sales podcast, delivering insights to help today’s contact centers drive growth. Cutter was joined by Convoso CEO …

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Preparing for Tomorrow’s Regulatory Environment in Lead Gen and Performance Marketing

Amidst the incredible content at Leadscon 2021, we thought one particular panel was especially worth highlighting: “Preparing for Tomorrow’s Regulatory Environment.”  Their discussion looked at how the regulatory and compliance …

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Resources for Solar Sales and Solar Lead Generation Success

With the renewable energy in the national (and global) spotlight, it’s an exciting time to be in the solar business. Still, high competition and issues like call flagging and blocking …

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10 Best Practices for Outbound Dialing Productivity

What are the outbound dialer best practices for call centers?  What do the top outbound dialing operations rely on to push performance to the next level? Watch Convoso’s CEO Nima …

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PACE Compliance Officer’s Forum: The Year in Call Center Regulations

At the Professional Association for Customer Engagement’s (PACE) ACX21 virtual convention, Convoso CEO Nima Hakimi  joined a panel of compliance experts to review some of the biggest issues and changes call …

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Tips for Outbound Call Centers to Minimize Call Blocking and Flagging

PACE AXC21 Panel Recap Outbound call centers don’t have it easy at the moment. Increases in robocalls and changes to regulations have given carriers significant power to block and flag …

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What is Call Blending? Finding the best blended call center software solution for inbound and outbound marketing

In this article, we’ll look at what call blending is and the advantages/disadvantages, then review how to find the best-blended call center software solution for your inbound and outbound marketing …

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Top Lessons of the Supreme Court Facebook v. Duguid ATDS Ruling

On April 1, 2021, the US Supreme Court handed down its decision in the Facebook v. Duguid case. As we reported at the time, the landmark TCPA ruling was a …

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Convoso is the Ferrari of Dialers for Mortgage Outbound Call Center

This customer story comes to us from the perspective of the consultant hired to get a mortgage lending outbound call center up and running. His client became our customer. The …

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Improving Outbound Call Center Productivity and Efficiency – Q&A with Call Center Expert Heather Griffin

Outbound contact center expert Heather Griffin knows how to dive into a call center’s operations and determine where and how they can become more productive and profitable. Her extensive experience …

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How to Improve Contact and Conversion Rates by 30% for Home Services and Solar Sales & Lead Gen Teams [Webinar Recap]

This webinar brings insights to sales and lead generation teams in the home services and solar industries about how they can increase contact rates and conversion rates. Convoso CPO & …

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Outbound Sales Compliance Tips & Best Practices [Webinar Recap]

Fast-moving changes in regulations can create hurdles for outbound sales and lead gen teams. How do you support compliance while delivering the results you need to grow? What outbound calling …

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Medicare Call Center Quadruples Contact Rate After Switching to Convoso

When GetHealth-e expanded from inbound-only to a blended operation, they struggled to reach prospective policyholders while using the dialer systems of both Five9 and VICIdial. After the health insurance agency …

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Top 3 KPIs for Lead Management in Outbound Call Centers

Every dialer admin and call center executive keeps a close eye on metrics. But when it comes to improving profitability for your outbound call center, knowing the right metrics to …

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