How AI Automates Data Entry in the Call Center
Have you ever tried to analyze a sales campaign’s performance, only to find your CRM is riddled with errors that make it impossible to gauge metrics? An estimated 10-25% of …
Agent Productivity
Optimize Lead Engagement with Smart Dialing Technologies
To convert leads into sales, it takes more than just making calls. You have to make the right calls at the right time, and persistently, strategically manage your leads and …
Optimize Lead Engagement with Smart Dialing Technologies Read More »
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress
Whether it’s inbound, outbound, or a blend of the two, contact center life is known for its fast pace and intensity. But when does pressure on the phones become a …
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »
The Ultimate Call Center Training Guide: How to Elevate Your Sales Team
This guide is a comprehensive resource for call center managers and teams aiming to boost their sales performance. It covers critical topics like the importance of training in achieving sales …
The Ultimate Call Center Training Guide: How to Elevate Your Sales Team Read More »
Call Center Dashboards: Empowering Performance Through Data Insights
Data and transparency are key pillars for achieving peak performance in today’s dynamic business landscape. Call centers need a clear view of agent and lead performance metrics in order to …
Call Center Dashboards: Empowering Performance Through Data Insights Read More »
What is a BPO Call Center? Everything You Need to Know
Business success is often centered around the customer experience. Companies driving growth need to meet rising consumer expectations, engaging prospects and customers across all channels and at scale. Of course, …
What is a BPO Call Center? Everything You Need to Know Read More »
Coaching Call Center Agents in 2024: Effective Techniques and Feedback Examples
Call center agents are at the core of any customer-facing organization. Their ability to perform can make or break your company’s growth and success. But performance doesn’t all come down …
Coaching Call Center Agents in 2024: Effective Techniques and Feedback Examples Read More »
2024 Contact Center Trends: Adapt, Compete, and Scale Your Operation This Year
Decision-makers for outbound contact centers look ahead to sharpen their competitive edge so they can thrive and grow. We’ve put together this summary of the most important industry trends that …
2024 Contact Center Trends: Adapt, Compete, and Scale Your Operation This Year Read More »
Renewing the Focus on Call Center Agent Engagement: 2024 Trends
The labor market has undergone a monumental shift over the past few years. Driven by the effects of the pandemic, many workers – and call centers – have gone remote. Attracting similar …
Renewing the Focus on Call Center Agent Engagement: 2024 Trends Read More »
Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends
In the lead gen and sales industry, efficiency is the name of the game. To keep pace in a competitive (and heavily regulated) environment, outbound contact centers need to make …
Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends Read More »
