Delivering a successful sales pitch or top-notch service over the phone is no simple achievement. Holding effective sales conversations is part art, part science. And even the most naturally talented …
Call Whisper: What It Is and Why Your Call Center Agents Need It Read More »
Convoso is in the business of helping companies grow by reaching more leads, faster. When we get to chat with customers experiencing dramatic improvements to productivity and revenue after switching …
Between Scam Likely call labeling and disappointing contact rates, costly agent turnover and growing restrictions of TCPA compliance, today’s contact center leaders have more than their fair share of things …
Call center agents are at the core of any customer-facing organization. Their ability to perform can make or break your company’s growth and success. But performance doesn’t all come down …
Coaching Call Center Agents in 2023: Effective Techniques and Feedback Examples Read More »
“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
As a sales manager or call center leader, it’s your job to get the best out of your agents. You need to motivate, persuade, and lead your agents to drive …
Call Center Incentive Ideas: How to Build an Incentive Program that Powers Performance Read More »
[Updated August 2023; originally published January 2023.] The labor market has undergone a monumental shift over the past few years. Driven by the effects of the pandemic, many workers – …
Renewing the Focus on Call Center Agent Engagement: 2023 Trends Read More »
In the lead gen and sales industry, efficiency is the name of the game. To keep pace in a competitive (and heavily regulated) environment, outbound contact centers need to make …
Teams Lean on Sales QA Software for Performance and Compliance: 2023 Trends Read More »
Decision-makers for outbound contact centers look ahead to sharpen their competitive edge so they can thrive and grow. We’ve put together this summary of the most important industry trends that …
Outbound Contact Center Trends in 2023 to Help You Compete, Grow, and Comply Read More »
It’s no secret that many call center agents are stressed. According to a study of the industry, as many as 74% of contact center agents are at risk of burnout. …
Call Center Agent Stress: Techniques & Tips to Handle Stress & Overcome Anxiety Read More »
Whether it’s inbound, outbound, or blended work, call center life is known for its fast pace and intensity. But when does pressure on the phones become a problem? Evidently, the …
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »
Agent performance metrics to focus on for hourly maximization Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan, and (as always) a …
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