It’s no secret that many call center agents are stressed. According to a study of the industry, as many as 74% of contact center agents are at risk of burnout. …
Call Center Agent Stress: Techniques & Tips to Handle Stress & Overcome Anxiety Read More »
[Updated October 2023] Whether it’s inbound, outbound, or blended work, call center life is known for its fast pace and intensity. But when does pressure on the phones become a …
How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress Read More »
Agent performance metrics to focus on for hourly maximization Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan, and (as always) a …
If you’re running a lead gen or outbound sales operation, your bottom line is always going to be top-of-mind. But to get your ROI where it needs to be, you …
Boost Dialing Productivity by Asking Your Dialer Manager the Right Questions Read More »
5 Ways a Dialer Manager’s Life Changed When the Dialer Changed In Part One of this post, Michael Velardi shared the challenges, and the concurrent stress, he faced as an …
How One Dialer Admin Reduced Stress While Hitting Targets – Part 2 Read More »
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