How AI Automates Data Entry in the Call Center
Have you ever tried to analyze a sales campaign’s performance, only to find your CRM is riddled with errors that make it impossible to gauge metrics? An estimated 10-25% of …
AI & IVA
Just in Time CX: How Sophisticated Queue Callbacks and AI Drive Greater Efficiency in Call Centers
By Paul Cowman, Convoso Sr. Director of Demand Generation Have you ever called a business, restaurant, or hotel only to find yourself navigating through a labyrinth of automated prompts, pressing …
AI Can Do Everything! Really? Clarifying Where Conversational AI Adds Value
Conversational AI (CAI) has enormous potential for transforming contact center operations. In terms of call center labor alone, conversational AI is expected to reduce costs by a staggering $80 billion …
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Elevating Customer Engagement Through Omnichannel AI: A Vision for Seamless Experiences
In the dynamic landscape of customer engagement, the fusion of omnichannel strategies and AI technologies has become a cornerstone for businesses seeking to foster deeper connections with their audience. This …
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Generative AI and LLMs for Sales: Today’s Impact and Tomorrow’s Opportunities
Artificial intelligence is rapidly reshaping how sales teams engage with prospects and close deals, in contact centers and beyond. In particular, incredible innovation is being driven by increasingly sophisticated generative …
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AI Sales Tools To Boost Productivity and Bolster Your Bottom Line in 2024
There’s no escaping it… AI is in the headlines, your social media feed, and probably overheard conversations at your favorite cafe. And it’s creating a bit of a frenzy, the …
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2024 Contact Center Trends: Adapt, Compete, and Scale Your Operation This Year
Decision-makers for outbound contact centers look ahead to sharpen their competitive edge so they can thrive and grow. We’ve put together this summary of the most important industry trends that …
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Managers Reach for Sales QA Software for Coaching and Compliance: 2024 Trends
In the lead gen and sales industry, efficiency is the name of the game. To keep pace in a competitive (and heavily regulated) environment, outbound contact centers need to make …
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How Call Center AI Solutions Are Revolutionizing Sales & Service in 2024
In 2024, Contact Center AI Software Will Mature—and Become Mandatory Artificial intelligence (AI) technology for call centers isn’t necessarily new. But in 2023, a view of AI-powered call center software’s …
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How to Use AI Text Messaging for Better Customer Service and Sales
Let’s face it… more and more consumers prefer texting as a form of communication (especially Gen Z, entering the market). Outbound sales and customer support teams still successfully use voice …
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