“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
Hearing “no” may be a fact of life. But sales reps are among the people who hear it most. For a call center agents figuring out how to handle objections …
5 Keys to Handling Sales Objections Over the Phone Read More »
If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …
16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability Read More »
What is the TCPA? When it comes to compliance, folks in the call center industry hear a lot of abbreviations and acronyms: TCPA, FTC, TSR, FCC, TRACED Act, STIR/SHAKEN, and …
TCPA Best Practices & Call Center Compliance Checklist Read More »
Robocalls in the US have decreased. But that doesn’t mean they’re letting up. In April 2023 alone, over 5 billion robocalls were placed. In response to the continued nuisance of …
Why Your New Numbers May Be Marked as Spam (and What to Do About It) Read More »
As the saying goes, time is money. And if you’re managing an outbound call center with 50 or more agents, you probably know this better than anybody. Whether you manage …
15 Best Practices for Outbound Call Center Management with 50 or More Agents Read More »
[Updated May 2023; Originally published Jan 2023] TCPA compliance and optimal performance go hand in hand these days. And with an increasing number of regulatory hoops to jump through, managing …
This trend article is part of the Convoso series, “Outbound Contact Center Trends,” helping you stay current with issues, technologies, best practices, and strategies that impact your business. Our aim …
Starting & Maintaining a Productive and Profitable Virtual Call Center: 2023 Trends Read More »
This trend article is part of the Convoso series, “Outbound Contact Center Trends,” helping you stay current with issues, technologies, best practices, and strategies that impact your business. Our aim …
Contact Centers Increase Reliance on SMS Marketing: 2023 Trends Read More »
This trend article is part of the Convoso series, “Outbound Contact Center Trends,” helping you stay current with issues, technologies, best practices, and strategies that impact your business. Our aim …
Data Analytics and Real-Time Reporting for Outbound Call Centers: 2023 Trends Read More »
Convoso is the fastest most powerful dialer for sales and lead generation teams. Our solution outperforms with our outbound call center customers reporting dramatic increases in contact rates of up to 3X! The Convoso system works best with 20 or more seats, and scales efficiently to over 1000 seats to meet enterprise level requirements
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