Use AI in These 4 Ways to Scale Your Outbound Call Center

If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way. It’s especially helpful for call centers in industries like health insurance….

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Convoso Client Success Story: VSA

VSA needed a single contact center platform to eliminate inefficiencies they experienced by using various CRM systems and dialer capabilities that involved manual and time-consuming work-around processes. Convoso provided VSA…

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Client Success Video: Pac-Biz

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates…

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How to Successfully Run A Full-Scale Call Center in 2019

On the surface, call centers haven’t changed much over the last few decades. They still serve essentially the same purpose — to act as a customer service center, a sales…

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Convoso Client Success Story: Ascent Mortgage Group

In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent…

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5 Reasons Why Call Center AI Will Enhance, Not Replace Agents

As technology advances, we all have that utopian dream of having all our problems answered at a click of a button. No matter the difficulty. No matter the medium…instant solutions…

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Why You Need A Cloud-Based Call Center Solution vs On-Premise Call Center Software

A review of Cloud-Based Call Center Software v.s. On-Premise Call Center Software The advantages of cloud-based call center solutions outweigh on-premise software. We’re going to show you pros and cons…

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How to Create The Perfect Cold Calling Script For Call Centers

When was the last time you sat through a cold call? …Probably was a very, very, very long time ago. With today’s advanced customer expectations, you will be lucky to…

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Call Center Terminology: How Much Do You Really Know?

Let’s face it…the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their operation runs effectively–while making…

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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a…

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Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%.  

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How to be Successful in Outbound Sales

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult. Acquiring and learning any…

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Sales Velocity: Your Most Important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and…

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What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get….

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Team Spotlight: Ernie Babinski

This week we shined the spotlight on the backbone of our support team, Ernie Babinski! Ernie is our trusted Level 3 Support Specialist and has been with Convoso for 5…

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