Convoso Blog
Answering Machine Detection: How Speed and Accuracy Boost Contact Rates for Call Centers
As an outbound call center manager, you rely on your team of sales and lead gen agents getting into a rhythm over their day of calling. Your dialer software is …
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Coaching Call Center Agents in 2023: Effective Techniques and Feedback Examples
Call center agents are at the core of any customer-facing organization. Their ability to perform can make or break your company’s growth and success. But performance doesn’t all come down …
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The Five Biggest B2B Lead Generation Challenges
Ever feel like you’re spinning your wheels when it comes to lead generation? You’ve hired smart people, you’ve gathered and crunched data, and you’re motivating your team to generate as …
How to Succeed as an Outbound Sales Agent: 5 Steps & Skills for Success
Understanding what it takes to thrive in outbound sales can help you overcome challenges and give you a serious leg-up on the competition. What is an Outbound Sales Agent? Outbound …
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How to Call Warm Leads: Tips and Scripts for Closing Warm Calls
What sales person doesn’t prefer a call with a warm lead to a cold call? (okay, there’s always somebody) A warm lead is more likely to buy, or at least …
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Setting Up Successful Outbound Call Campaigns: Best Practices for Sales and Lead Gen Dialing
Calling leads and driving conversions at a high clip is no walk in the park. Success in phone sales and lead gen requires careful planning and confident execution. Not to …
Convoso Trial Generates 8X Contact Rate Boost for Home Remodeling Sales Team
Seeing is believing for this home remodeling sales team that completed a trial of Convoso’s dialer and drove up contact rates almost 800%, while dramatically dropping agent wait time. We …
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Call Center Phone Sales Training: Tips, Techniques, Exercises to Close More Sales
In phone sales, success so often comes down to those individual moments that make or break a sale: the right opening pitch, the best rebuttal, the interaction that makes an …
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Text Messaging for Sales: How to Text Leads and Grow in 2023 [with Examples]
Are you using text messages for sales and lead gen? If not, you’re missing out on an incredible tool for boosting your bottom line. Long neglected by businesses, and even …
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Closing Sales Over the Phone: Top Tips, Strategies, and Techniques for Bottom-Line Growth
Between “Spam Likely” labels and changing consumer preferences, many teams may be struggling just to get more customers on the phone these days. Once they do, making the right moves …
How to Handle Angry Customers in the Call Center: 10 Ways to Deal with Irate Prospects and Win Over Difficult Customers
“What do you want?” It’s a question many call center agents and sales reps hear all too frequently. Of course, the real question for agents is, how would you handle …
Call Center Incentive Ideas: How to Build an Incentive Program that Powers Performance
As a sales manager or call center leader, it’s your job to get the best out of your agents. You need to motivate, persuade, and lead your agents to drive …
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5 Keys to Handling Sales Objections Over the Phone: Tips & Rebuttals Your Agents Need
Updated Oct 2023 Hearing “no” may be a fact of life. But sales reps are among the people who hear it most. If there’s a silver lining to be found …
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16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability
If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …
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TCPA Best Practices & Call Center Compliance Checklist
What is the TCPA? When it comes to compliance, folks in the call center industry hear a lot of abbreviations and acronyms: TCPA, FTC, TSR, FCC, TRACED Act, STIR/SHAKEN, and …
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