Sales Velocity: Your Most Important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and…

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What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get….

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Team Spotlight: Ernie Babinski

This week we shined the spotlight on the backbone of our support team, Ernie Babinski! Ernie is our trusted Level 3 Support Specialist and has been with Convoso for 5…

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Questions You Need to Ask Your Call Center Software Provider

In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager,…

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9 Signs You’re a Call Center Agent

While technology has made the lives of call center agents much easier, we know that tech can only do so much to fix the day to day issues that comes…

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Life as a Call Center Manager: Told in GIFs

The life of a call center manager isn’t always an easy one. But we can relate! Check out these seven instances that could have been taken right out of your…

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The Six Must-Haves for Inside Sales People

Looking for the right sales characteristics in the flood of technological improvements, along with the drastic differences in the emerging millennial workforce, has become much harder than previous decades. So what…

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How the Definitions of SaaS, PaaS, and IaaS Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services.

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Team Spotlight: Raymond Hombrebueno

This week’s team spotlight takes a trip to our team in the Philippines to take a focus on Raymond Hombrebueno! Raymond is a Level 1 Tech Support Specialist at Convoso….

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How Your Call Center Should Actually be Using Scripts

 While “staying off script” and candid may be beneficial for politicians and actors… the same cannot be said for call center agents that don’t adhere to guided sales or support…

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The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and…

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Convoso Conquers LeadsCon 2017

Team Convoso headed to Vegas last week to attend the nation’s leading performance marketing conference–LeadsCon 2017.

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7 Must Know Tips To Improve Your Cold Calling Today 

Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect will calm down and…

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Team Spotlight: Bobby Hakimi

This week’s Team Spotlight is focused on the one and only, Bobby! Bobby is the Senior VP of Research & Development, and co-founder of Convoso. Nothing short of a technical…

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12 Ways Call Center Agents Can Deal With Angry Customers

While call center technology has done a great deal to make business simpler and more streamlined– it can also complicate your interactions with your clients. In some cases, the technology…

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