Call Center Terminology: How Much Do You Really Know?

Let’s face it…the call center industry is one of the most complex industries in the world. Call center managers are in charge of making sure their operation runs effectively–while making…

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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a…

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Video: How to Motivate Your Millennial Call Center Agents

The topic of managing millennials is becoming an issue across nearly every major industry. However, the call center industry has been particularly affected by unmotivated and disengaged millennials. So, where do…

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Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%.  

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[QUIZ]  Is Your Outbound Sales Team Maximizing Productivity?

Are your outbound sales team efforts optimized for productivity?  If it took you some time to think it through…then odds are your team isn’t working up to their full potential…

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How to be Successful in Outbound Sales

Outbound sales offers a burgeoning career to many entering the field. However, entering outbound sales and attempting to be successful, while maintaining confidence can be difficult. Acquiring and learning any…

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Sales Velocity: Your Most Important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and…

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What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get….

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Team Spotlight: Ernie Babinski

This week we shined the spotlight on the backbone of our support team, Ernie Babinski! Ernie is our trusted Level 3 Support Specialist and has been with Convoso for 5…

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Questions You Need to Ask Your Call Center Software Provider

In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager,…

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The Six Must-Haves for Inside Sales People

Looking for the right sales characteristics in the flood of technological improvements, along with the drastic differences in the emerging millennial workforce, has become much harder than previous decades. So what…

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How the Definitions of SaaS, PaaS, and IaaS Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services.

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Team Spotlight: Raymond Hombrebueno

This week’s team spotlight takes a trip to our team in the Philippines to take a focus on Raymond Hombrebueno! Raymond is a Level 1 Tech Support Specialist at Convoso….

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How Your Call Center Should Actually be Using Scripts

 While “staying off script” and candid may be beneficial for politicians and actors… the same cannot be said for call center agents that don’t adhere to guided sales or support…

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The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and…

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