Convoso Blog
Just in Time CX: How Sophisticated Queue Callbacks and AI Drive Greater Efficiency in Call Centers
By Paul Cowman, Convoso Sr. Director of Demand Generation Have you ever called a business, restaurant, or hotel only to find yourself navigating through a labyrinth of automated prompts, pressing …
Donor Outreach Program Saves More Lives by Transforming Operations with Convoso
In the world of blood donation, every connection counts. The blood supply is critical to saving lives, with each donation potentially saving up to three lives. However, maintaining an adequate …
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Why Your Inbound Call Center Needs Better Outbound Capabilities
Call centers are under unprecedented pressure to rethink their traditional approaches amid rising operational costs and heightened customer expectations. One significant shift is integrating outbound calling into what were once …
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Optimize Lead Engagement with Smart Dialing Technologies
To convert leads into sales, it takes more than just making calls. You have to make the right calls at the right time, and persistently, strategically manage your leads and …
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New Age Health Solutions Triples Contact Rates with Convoso’s Powerful Sales Platform
In the fiercely competitive world of health insurance for the under-65 market, contact centers constantly grapple with the challenge of reaching potential customers and boosting sales. For New Age Health …
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BPO TruAlliant Unlocks Success With Convoso’s Advanced Lead Management
BPOs like TruAlliant streamline operations and support clients by handling lead generation, as well as customer care and technical assistance. However, the path to success is often fraught with challenges …
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AI Can Do Everything! Really? Clarifying Where Conversational AI Adds Value
Conversational AI (CAI) has enormous potential for transforming contact center operations. In terms of call center labor alone, conversational AI is expected to reduce costs by a staggering $80 billion …
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eQuoto Revolutionizes Its Insurance Lead Generation with Convoso
eQuoto is a trailblazer in the competitive world of insurance lead generation, seamlessly connecting potential customers with the right insurance solutions. Under the leadership of Founder and CEO Danny Greeson, …
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Is It Time for a New Formula for ROI in Call Centers?
by Daniel Foppen, Convoso VP Product & Product Marketing Introduction What made a call center successful yesterday will not make it successful tomorrow. Traditionally, performance marketing call centers relied on …
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How Automations in Dialer Solutions Can Make Life Easier for Compliance Officers
Compliance officers for contact centers face the daunting task of ensuring that their organizations adhere to a myriad of regulations. These regulations span state-specific laws, federal mandates, and industry-specific guidelines. …
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How to Overcome Call Center Agent Burnout: Statistics, Causes, and Solutions for Stress
Whether it’s inbound, outbound, or a blend of the two, contact center life is known for its fast pace and intensity. But when does pressure on the phones become a …
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Elevating Customer Engagement Through Omnichannel AI: A Vision for Seamless Experiences
In the dynamic landscape of customer engagement, the fusion of omnichannel strategies and AI technologies has become a cornerstone for businesses seeking to foster deeper connections with their audience. This …
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The Ultimate Call Center Training Guide: How to Elevate Your Sales Team
This guide is a comprehensive resource for call center managers and teams aiming to boost their sales performance. It covers critical topics like the importance of training in achieving sales …
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Call Center Dashboards: Empowering Performance Through Data Insights
Data and transparency are key pillars for achieving peak performance in today’s dynamic business landscape. Call centers need a clear view of agent and lead performance metrics in order to …
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Building the Ultimate Sales Tech Stack: Your Guide to Synchronized, Supercharged Sales
In our fast-paced digital world, sales teams can’t afford to rely on outdated solutions and disjointed methods. Efficiency is the watchword that drives successful organizations. Technology has transformed the way …
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