Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
What is Call Blending? How to Choose the Right Type of Software for Your Call Center Operation

In this article, we’ll look at what call blending is and the potential advantages and disadvantages of the different blended (and non-blended) call center solutions available. Dig into this crash …

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Generative AI and LLMs for Sales: Today’s Impact and Tomorrow’s Opportunities

Artificial intelligence is rapidly reshaping how sales teams engage with prospects and close deals, in contact centers and beyond.  In particular, incredible innovation is being driven by increasingly sophisticated generative …

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Generate High-Quality Debt Settlement Leads with 3 Essential Strategies

We hear it from our customers and webinar participants time and again: When it comes to debt settlement and management leads, it’s not usually the quantity that’s the problem—it’s the …

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Is VICIdial Really Free? The Hidden Costs of the Open Source Call Center Software

Outbound sales and lead gen aren’t getting any simpler. Between changing regulations and increases in blocked and flagged calls, it’s getting harder and harder to connect with customers. As the …

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16 Essential Outbound Call Center KPIs & Performance Metrics for Profitability

If you can’t measure it, you can’t improve it. And, if you don’t know the most important outbound call center metrics you should be tracking, you’ll never achieve your performance …

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The Top Lead Generation Software and Tools for 2024

Sales Generation Software Buyer’s Guide Lead generation is a core, and crucial, driver for sales organizations. It’s also time-consuming and occasionally tedious. And, importantly, considered by the majority of marketers …

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The Best Five9 Alternatives for Sales and Lead Generation Teams 

Choosing the right software is a crucial decision for any contact center. Today’s tools are designed—or are supposed to be designed—to help you make the most of interaction with your …

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Business Text Messaging Compliance Guide: Create a Comprehensive SMS Compliance Checklist

Today’s consumers want to be contacted—and contact you—on their own terms. That means more and more businesses are turning to text messaging to deliver the kinds of personalized experiences that …

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Outbound Call Center Contact Rate vs. Connection Rate: How to Increase Your Contact Rates for More Sales

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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What Is a Progressive Dialer?

Call centers these days rely on automation to remain competitive. Manual dialing has faded as an effective method for outbound sales and lead generation, and businesses can now choose between …

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3 List Management Strategies You Can’t Afford to Miss for Your Outbound Call Center

In outbound sales, you’re only ever as good as your data.  Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads, burning …

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What is a BPO Call Center? Everything You Need to Know

Business success is often centered around the customer experience. Companies driving growth need to meet rising consumer expectations, engaging prospects and customers across all channels and at scale. Of course, …

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Step Up Your Outbound Calling Strategy: 5 Tips to Make Better Outbound Calls

Outbound calling is a crucial aspect of many sales and marketing operations. But in the face of increasing regulatory complexity, changing consumer habits, and rapid advances in technology, many teams …

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3 Steps to Better Home Services Leads

Any company driving sales depends on the quality of their leads. Businesses in the home services market know this all too well. They need effective strategies to stay competitive and …

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Home Remodeling Lead Generation Strategies: Land More Projects and Generate More Profit.

After years of robust growth, the home remodeling market is facing a downturn in spending during the year ahead. While homeowners still see value in investing in their properties, factors …

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