Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability

The top 5 agent areas to focus on intra-day for hourly maximization.   Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan,…

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted….

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls.   It’s serious.   We’ve asked attorney Michele Shuster, compliance…

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Cold Calling Sales Scripts That Get Results for Outbound Call Centers

Outbound call centers convert more leads when their agents know the right thing to say at the right time.   Let’s face it. If you’re cold calling, you’re coming up…

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16 Essential KPIs for Lead Gen Call Center Profitability

ROI-boosting metrics used by most successful outbound call centers.   Are you tracking the right KPIs for your outbound call center? Anyone managing a lead generation call center is watching…

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Keeping It Compliant: Legal Aspects of Running a Virtual Outbound Call Center

Work From Home Webinar Series. Convoso teamed up with attorneys Michele Shuster and Lisa Messner of Mac Murray & Shuster for a 30 minute presentation in this second of our…

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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified…

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How to Effectively Operate A Work From Home Call Center

Work From Home Webinar Series. In this popular webinar, participants learned about best practices, technology, and tools for managing productivity of remote agents from call center expert Heather Griffin, SVP…

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Easily Transition Call Center Agents to Work From Home During the COVID-19 Pandemic

Despite plenty of uncertainty in today’s world, you can rely on this: Convoso is experienced in helping call centers stay productive as they switch to remote agents.   We know how…

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Call Center Contact Rate vs Connection Rate

Whether you’re a call center manager, owner, admin, or analyst, you may be using the terms “Contact Rate” and “Connection Rate” interchangeably…

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How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel.

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How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors…

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How RMC Used Software to Increase Its Contact Center Conversions by 75%

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%.  …

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Measure Your Call Center’s Lead Efficiency With These 3 KPI’s

Lead Efficiency Questions   Is your outbound call center spending too much time qualifying leads? Are agents frustrated by how few people are answering their calls? Are they spinning their…

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The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run…

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