Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Insurance Call Center Ups Their Game to Scale Over 1000%

Top Healthcare Options owner Tiffanie Gonzalez, 10-year health insurance veteran, is leaping forward to grow her thriving business. She shares a story of the impact of flexible, automated, real time …

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TRACED Act Timeline: A Year of Implementation

We’re happy to bring our readers a guest post from our industry partner Contact Center Compliance. Convoso makes continual efforts to keep our customers informed about compliance issues and tools, …

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Putting the Power of Productivity in Their Power Dialer

Convoso Customer Success Story:  Insurance provider shrinks wait times and triples agent conversations Insurance Line One is a full-service, national insurance agency committed to providing help for American insurance needs. …

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Switch from VICIdial Dramatically Improves Results for Lead Gen Company

Convoso Customer Success Story NextGen Leads generates high-quality leads for auto insurance, health insurance, and Medicare. The company offers real-time leads in volume for US locations, suitable for individual producers …

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How One Dialer Admin Reduced Stress While Hitting Targets – Part 2

5 Ways a Dialer Manager’s Life Changed When the Dialer Changed In Part One of this post, Michael Velardi shared the challenges, and the concurrent stress, he faced as an …

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How One Dialer Admin Transformed His Life: Reducing Stress While Hitting Targets – Part 1

A personal snapshot in the life of a successful outbound sales dialing manager. What it was, and why it changed. Michael Velardi is the former Senior Vice President of Resource …

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Cool Tools to Boost Agent Productivity for Remote Call Centers

14 top call center management tools that drive engagement and productivity of at-home agents. You’re running a remote call center, and everyone, from agents to managers, is working from home. …

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Webinar on STIR/SHAKEN & Call Blocking – What lead gen call centers need to know

STIR/SHAKEN and call blocking are two highly current hot topics on the minds of outbound call center operators. And for good reason. STIR/SHAKEN is a set of industry initiatives designed …

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Win Solar Lead Gen by Contacting More and Converting Faster

How solar-focused call centers can drive lead generation and conversions Growing demand for clean energy, solar tax credits, the promise of lower utility bills, and declining hardware costs have contributed …

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Should Outbound Call Centers Stay Remote or Return to the Office? Both?

Resources to help you decide on the best options for your outbound call center, and when it’s time to return to the office after the coronavirus shutdown restrictions are lifted. …

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What Call Centers Need to Know About STIR/SHAKEN

If you operate a call center, YOU CANNOT IGNORE STIR/SHAKEN. It’s fundamentally about authenticating caller IDs to combat spoofed robocalls. It’s serious. We’ve asked attorney Michele Shuster, compliance expert and …

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Remote Call Center Increases Contact Rate by 300% After Switching to Convoso

Convoso Customer Story Digital Market Media [DMM] is a successful inbound call generation company serving clients in multiple industries by providing their sales teams with a steady stream of qualified …

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How to Bring More Prospects Through Your Funnel

You want to convert more leads faster. But the rising cost of leads is killing your CPA, which, in turn, is preventing you from bringing more prospects through your funnel. …

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How One CEO Made His Contact Center a Home

It’s a familiar scenario. Agents chasing gruelling sales targets. Contact center owners pacing the sales floor to check on the status of those gruelling sales targets. And towering TV monitors …

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How RMC Used Software to Increase Its Contact Center Conversions by 75%

How RMC used Convoso to increase contact center conversions by 75% Get the case study to learn more about the Convoso features that helped RMC increase conversions by 75%. Resource …

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