Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
The Most Important Metric

Take a glance outside your office door right now, and look at what your sales staff is doing. They are on the phone, taking notes, entering information into the computer–they’re

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The 7 Critical Attributes of an Outbound Call Platform

Outbound calling–initiating from a call center agent to a potential customer on behalf of a client–can provide numerous benefits to small and mid-sized businesses, from more targeted marketing, to cost-effective

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The Sales & Service Power of Inbound Call Management Software

A business’s ability (or inability) to successfully service incoming callers can either catapult or cripple the company.  When individuals call you, they need help, and a good experience goes a

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The Power of Telemarketing AND Email Marketing Together

In the world of lead generation today, is it a question of whether or not to use telemarketing or email marketing, or is the winning formula to leverage both simultaneously?

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