Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
Understanding TCPA: The Telephone Consumer Protection Act

In 1991, widespread public frustration with unsolicited sales calls (and the automatic dialing technologies they used) led Congress and President George H.W. Bush to pass the Telephone Consumer Protection Act

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Using Data to Improve Results

Your lead generators, sales staff, and managers are all working hard to keep the funnel moving and make your targeted projections when it comes to customer sales. But in the

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3 Rules for Creating a Message That Sticks

Imagine you’re at work, and a co-worker drops by your cubicle to tell you about their latest exercise routine. You’re very busy, and the last thing you want is a

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3 Tips to Creating a More Powerful Message

Imagine yourself as a little kid, sitting around a campfire late at night. Someone is telling a story, and as the flame flickers, and the smoke floats through the crisp,

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4 Ways to (Ethically) Get Someone To Call You Back

Is there anything more frustrating to a salesperson than a silent phone? Your lead generators have passed on strong potential customers, and your well-trained sales staff has reached out with

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How to Win the Sale in the First 30 Seconds

Imagine this: you’re in an elevator, going from the top floor of an office building to the ground level. After exchanging smiles and polite “hellos” with the person sharing your

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5 Mistakes Salespeople Make

It’s a classic Charlie Brown situation: Charlie stands on the pitcher’s mound, shoulders slumped after another loss. He turns to outfielder Lucy and cries, “It’s just not right! How could

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5 Tips to Help Your Sales Team Achieve a Faster Response

The last thing you want sales to be is a waiting game. While strong lead generation is a good start to a consistently successful sales cycle, shortening the response time

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Unlocking the Door to Successful Outbound Lead Generation

Have you ever wondered why some companies are more successful than others? Why are some companies able to create and scale lead generation, drive sales and profitability, and grow overall,

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An Important Sales Tool for Your Sales Team … The Script

Engaging with a customer should be a conversation, not a chore. So why do people sometimes get frustrated when a sales rep solicits their business via the phone? One reason

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Assessing the Talk Time Metric

Is this what you see and hear when you observe your sales reps on the phone? “Hello, Mr. Smith. I’m calling to follow up on your request for information regarding

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The Most Important Lead Generation Metric

Take a glance outside your office door right now, and look at what your sales staff is doing. They are on the phone, taking notes, entering information into the computer–they’re

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The 7 Critical Attributes of an Outbound Call Platform

Outbound calling–initiating from a call center agent to a potential customer on behalf of a client–can provide numerous benefits to small and mid-sized businesses, from more targeted marketing, to cost-effective

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The Sales & Service Power of Inbound Call Management Software

A business’s ability (or inability) to successfully service incoming callers can either catapult or cripple the company.  When individuals call you, they need help, and a good experience goes a

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The Power of Telemarketing AND Email Marketing Together

In the world of lead generation today, is it a question of whether or not to use telemarketing or email marketing, or is the winning formula to leverage both simultaneously?

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