Convoso Blog
Tips for Outbound Call Centers to Minimize Call Blocking and Flagging
PACE AXC21 Panel Recap Outbound call centers don’t have it easy at the moment. Increases in robocalls and changes to regulations have given carriers significant power to block and flag …
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Top Lessons of the Supreme Court Facebook v. Duguid ATDS Ruling
On April 1, 2021, the US Supreme Court handed down its decision in the Facebook v. Duguid case. As we reported at the time, the landmark TCPA ruling was a …
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Convoso is the Ferrari of Dialers for Mortgage Outbound Call Center
This customer story comes to us from the perspective of the consultant hired to get a mortgage lending outbound call center up and running. His client became our customer. The …
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Improving Outbound Call Center Productivity and Efficiency – Q&A with Call Center Expert Heather Griffin
Outbound contact center expert Heather Griffin knows how to dive into a call center’s operations and determine where and how they can become more productive and profitable. Her extensive experience …
How to Improve Contact and Conversion Rates by 30% for Home Services and Solar Sales & Lead Gen Teams [Webinar Recap]
This webinar brings insights to sales and lead generation teams in the home services and solar industries about how they can increase contact rates and conversion rates. Convoso CPO & …
Outbound Sales Compliance Tips & Best Practices [Webinar Recap]
Fast-moving changes in regulations can create hurdles for outbound sales and lead gen teams. How do you support compliance while delivering the results you need to grow? What outbound calling …
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Medicare Call Center Quadruples Contact Rate After Switching to Convoso
When GetHealth-e expanded from inbound-only to a blended operation, they struggled to reach prospective policyholders while using the dialer systems of both Five9 and VICIdial. After the health insurance agency …
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Top 3 KPIs for Lead Management in Outbound Call Centers
Every dialer admin and call center executive keeps a close eye on metrics. But when it comes to improving profitability for your outbound call center, knowing the right metrics to …
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5 Best Practices to Support Compliance and Profitability in Outbound Dialing
When it comes to running an outbound contact center, it’s critical to stay on top of compliance laws and restrictions. The reason is not only to avoid costly fines, but …
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Outbound Call Center Technology Stack to Maximize Leads and Optimize Performance [Webinar Recap]
Your lead generation call center has a team and a dialer. What other ingredients do you need to take your operation to the next level? That was the question driving …
Florida “Mini TCPA” Law Impacts Outbound Sales and Lead Generation
New Florida legislation effective July 1, 2021 amends the state’s existing telemarketing laws and adds legal bite to autodialer consent requirements. By expanding the definitions and enforcements of the provisions, …
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Manage Call Center Compliance Tasks by Month, Quarter, Year with a Calendar Checklist
Keeping up with compliance regulations can be daunting for any business – especially in the telecommunications industry for outbound sales and lead generation. Contact center managers reaching out to consumers …
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How the Right Mortgage Sales Scripts and Technology Help Lenders Close More
In 2020, the mortgage industry was booming. Josh Friend, CEO of mortgage CRM solution provider Insellerate, says lenders saw record volume and more leads than they could even handle. Fast …
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Close Compliance Gaps & Optimize Lead Gen Call Center Performance
Lawsuits are a potential threat to everyone in the lead generation industry. In a regulatory landscape that changes so quickly, do you know where your compliance gaps are? How do …
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FTC Battle Scars: Compliance Lessons Learned from a Call Center Expert
Call center compliance was at the heart of our panel with the PACE (Professional Association for Customer Engagement) virtual summit. The theme of this year’s annual conference, “Leveraging Change for …
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