Convoso Blog

Outbound contact center trends for sales and lead generation teams. Get tips, solutions, and strategies focused on campaign productivity, agent performance, manager efficiency, data analytics, call center profitability, AI, and industry compliance issues.
The 3 Key Efficiencies for Outbound Marketing Success

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run …

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Use AI in These 4 Ways to Scale Your Outbound Call Center

If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way. It’s especially helpful for call centers in industries like health insurance. …

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Convoso Client Success Story: VSA

VSA needed a single contact center platform to eliminate inefficiencies they experienced by using various CRM systems and dialer capabilities that involved manual and time-consuming work-around processes. Convoso provided VSA …

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Client Success Video: Pac-Biz

Pacific Business Services (Pac Biz), a call center based in the Philippines, gives businesses in several countries around the world an efficient, professional option for outsourcing call services. This eliminates …

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Convoso Client Success Story: Ascent Mortgage Group

In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent …

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Why You Need a Cloud-Based Call Center Solution Versus an On-Premise Call Center Software

A review of Cloud-Based Call Center Software vs. On-Premise Call Center Software The advantages of cloud-based call center solutions outweigh on-premise software. We’re going to show you pros and cons …

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How to Create The Perfect Cold Calling Script For Call Centers

Outbound call centers convert more leads when their agents know the right thing to say at the right time. Let’s face it. If you’re cold calling, you’re coming up against …

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How to Train Outbound Call Center Agents [Comprehensive Guide]

Agent training is a huge part of call center life. In fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything. But …

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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.

Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a …

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Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)

Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%. Bradley Lead …

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Sales Velocity: Your Most Important Outbound Sales Metric

As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and …

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What Is a PBX? And Why Your Call Center Needs It Today.

As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get. …

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Questions You Need to Ask Your Call Center Software Provider

In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager, …

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How SaaS, PaaS, and IaaS Definitions Affect Your Call Center

SaaS, PaaS and IaaS: No, these aren’t Frank Zappa’s triplets. They’re actually different categories of cloud services. Today, it’s easy to get overwhelmed by the “cloud”. After all, it’s a broad …

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The Ultimate Guide to Using Call Center Dialer Software

Believe it or not, merely 10 years ago, the process of lead generation required hours and hours of sifting through long lists of contacts and phone numbers (“lead lists”), and …

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