Convoso Blog
Convoso Client Success Story: Ascent Mortgage Group
In mid-2017 Ascent Mortgage Group came to Convoso searching for a new contact center platform with a high-performance automated dialer like none other. Before starting on the Convoso platform, Ascent …
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Why You Need a Cloud-Based Call Center Solution Versus an On-Premise Call Center Software
A review of Cloud-Based Call Center Software vs. On-Premise Call Center Software The advantages of cloud-based call center solutions outweigh on-premise software. We’re going to show you pros and cons …
How to Create The Perfect Cold Calling Script For Call Centers
Outbound call centers convert more leads when their agents know the right thing to say at the right time. Let’s face it. If you’re cold calling, you’re coming up against …
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How to Train Outbound Call Center Agents [Comprehensive Guide]
Agent training is a huge part of call center life. In fact, in an industry that suffers the most from agent turnover, agent training should be viewed as everything. But …
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Is Your Call Center TCPA Compliant? This $280M Lawsuit Proves Just How Important Compliance is.
Like many other industries, businesses with telemarketing operations must adhere to several federal and state laws and regulations. These regulations are strictly enforced to protect consumers against complicit activities.However, a …
Bradley Lead Group Finds a Blend of Success with Convoso (Case Study)
Bradley Lead Group used Convoso’s call center software to reach new heights as a business, including increasing contact rates by 30% and reducing customer wait times by 50%. Bradley Lead …
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Sales Velocity: Your Most Important Outbound Sales Metric
As technology continues to make all of our lives easier, allowing for easy communication and seamless transactions, the same cannot be said for outbound sales teams. For outbound sales and …
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What Is a PBX? And Why Your Call Center Needs It Today.
As the owner or manager of your call center, one of the most important parts of your business that you must consider is what type of phone system to get. …
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Questions You Need to Ask Your Call Center Software Provider
In a crowded sea of call center software providers, how do you accurately differentiate which provider will suite all of your business’ needs the best? As a call center manager, …
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7 Must Know Tips To Improve Your Cold Calling Today
Cold calling has often been likened to bull riding. The first eight seconds are the toughest, but if you can get through that period your prospect will calm down and …
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Customer Success Story: University Bound
Convoso’s interview with Jon Wigand, Director of lead generation for University Bound… Challenges Before Convoso The biggest challenge University Bound faced prior to Convoso was keeping their agents always on …
10 Ways to Instantly Motivate Your Millennial Call Center Agents
The year is 2025, and over 75% of the labor force is millennials or Gen Y…are you prepared? Millennials, or those ages 18-34 in 2015, are intrinsically different from older …
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Top Outbound Call Center KPIs
Top Outbound Call Center KPIs If you’re managing an outbound call center, the issue isn’t really whether or not to measure operations. Rather, the issue is finding the right types …
Stepping Up the TechDay Game! TechDay LA 2016 Recap
LA Locals Convoso exhibited at TechDay LA 2016 recently, and stepped up the game in more ways than one. Convoso promoted their signature Gamified Contact Center in true competitive fashion, complete …
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6 Ways to Keep Outbound Sales Reps Motivated
Let’s face it – outbound sales can easily become monotonous and frustrating. You spend hours doing the same thing again and again, you face constant rejection and you’re measured on …
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