Here’s a round up of some of our most popular blog posts of 2021. The purpose of our blog is to share insights and tips that help sales and lead generation contact centers thrive. We include expert guidance from webinar guests, partners and panel speakers; perspectives and strategies around issue-driven topics; compliance updates; and stories of how customers met challenges and achieved improved results.
In 2021 we sought to address the most pressing issues. For example, we noticed growing alarm by legitimate businesses in our industry regarding drops in contact rates due to increasing blocked and flagged calls. Compliance concerns continued to dominate, especially with the implementation of STIR/SHAKEN, a landmark telemarketing ruling by the Supreme Court (followed by individual state regulatory actions), and telecom carriers’ rollout of A2P 10DLCs for SMS campaigns.
We hope you find some valuable tips and strategies to energize your business goals in 2022!
Strategies & Tips to Boost Profitability for Outbound Call Centers
10 Best Practices for Outbound Dialing Productivity
What are the best practices for outbound call centers? What do the top outbound dialing operations rely on to push performance to the next level? Watch Convoso’s CEO Nima Hakimi and VP of Marketing Lisa Leight break down the top 10 best practices your call center should be doing.
READ HERE: https://www.convoso.com/blog/best-practices-outbound-dialing-productivity/
Managing the 3 Biggest Costs for Your Outbound Call Center to Increase Profitability
What’s driving up costs for your sales and lead generation call center? Profitability means you’re not just bringing in revenue, you’re also efficiently managing the costs of running your operation. To save money on your outbound call center expenses, we need to focus in on the biggest costs.
READ HERE: https://www.convoso.com/blog/biggest-call-center-costs/
Top 3 KPIs for Lead Management in Outbound Call Centers
In outbound sales, you’re only ever as good as your data. Without the right lists—and the right list management—you risk losing valuable time chasing down unprofitable (or uncontactable) leads. Let us help you tackle your lead management strategy.
READ HERE: https://www.convoso.com/blog/list-management-strategies/
To seize opportunity in a thriving and highly competitive solar market, clean energy SaaS startup Dvinci leveraged Convoso to boost customer contacts, improve agent retention, and scale its business at speed.
