Over the past year, we’ve compiled a range of articles and expert insights that help call center lead generation and sales teams be more productive, more efficient, more TCPA compliant, and more profitable. Here are some of the more popular blog posts for lead generation and outbound calling. We hope you find some valuable tips and strategies to energize your business goals.
2021 OUTBOUND CALL CENTER TRENDS Tips to help you be competitive with advancements in technology, regulations, and best practices for outbound and lead generation call center operations.
WATCH HERE: https://www.convoso.com/blog/top-outbound-call-center-trends/
Are you tracking the right KPIs for your outbound call center? Learn how to measure outbound call center performance with ROI-boosting metrics used by the most successful call center operators.
WATCH HERE: https://www.convoso.com/blog/16-essential-kpis-for-lead-gen-call-center-profitability/
Improving lead efficiency is critical to making your outbound call center profitable. Learn top outbound call center strategies to accelerate lead efficiency and drive profitability.
Outbound call centers convert more leads when their agents know the right thing to say at the right time. Learn what makes a great calling script from preparation to writing with objectives and objections in mind. We touch on agent performance and the value of using dynamic scripting tools.
WATCH HERE: https://www.convoso.com/blog/cold-calling-scripts-that-get-results/
What makes this generation of workers unique? What motivates them? What are they looking for in a job experience? What can call center managers do to encourage productivity and job satisfaction of millennial agents? And, what about Gen Z?
WATCH HERE: https://www.convoso.com/blog/motivate-your-millennial-call-center-agents-with-7-surefire-tactics/
We asked attorney Michele Shuster, compliance expert and founding partner of Mac Murray & Shuster LLP, to contribute a guest blog to help us all better understand what call center businesses really need to know about STIR/SHAKEN. We offer some compliance safeguards your dialer should be providing at the end.
WATCH HERE: https://www.convoso.com/blog/what-call-centers-need-to-know-about-stir-shaken/
In this guest post, our Integration Partner, Balto, offers valuable tips to guide sales reps in dealing with their prospects’ objections. Balto’s AI solution, which is integrated with Convoso’s dialer software, coaches sales teams in real-time during the process of a sales call.
WATCH HERE: https://www.convoso.com/blog/5-keys-to-handling-sales-objections/
A high performance outbound dialer admin and guest author Michael Velardi, SVP at Resource Marketing Corp, describes how his day-to-day experience as a call center admin transformed. He reviews how his call center’s new dialer differs from the previous dialer and the new outbound dialing tools he now has to drive dramatic improvements.
WATCH HERE: https://www.convoso.com/blog/how-one-dialer-admin-reduced-stress-while-hitting-targets-part-2/
Running a successful outbound marketing campaign requires the finesse of a dialer admin, a quality dialing plan, and always a good source for data. To hit or exceed your sales expectations and drive call center profitability, you have to tackle the unique challenge of maximizing your agents’ time and productivity.
WATCH HERE: https://www.convoso.com/blog/top-5-metrics-that-improve-agent-efficiency/
Top Healthcare Options owner Tiffanie Gonzalez, 10-year health insurance veteran, is leaping forward to grow her thriving business. She shares a story of how flexible, automated, real time call center analytics enable her to efficiently manage lead and list performance.
WATCH HERE: https://www.convoso.com/blog/customer-story-insurance-call-center-scales-over-1000-percent/
Lead gen call center gains improvements in transfer rates, contact rates, and efficiencies for managers and agents after switching to Convoso.
WATCH HERE: https://www.convoso.com/blog/customer-story-switch-from-vicidial-improves-results-for-lead-gen-company/
Digital Market Media dramatically improved profitability and growth of their virtual call center after switching to Convoso, including a 400% transfer rate increase.
WATCH HERE: https://www.convoso.com/blog/remote-call-center-increases-contact-rate-by-300-percent/
Insurance provider Insurance Line One shrinks wait times and triples agent conversations after switching to Convoso power dialer. Huge morale boost for agents.
WATCH HERE: https://www.convoso.com/blog/customer-story-putting-the-power-of-productivity-in-their-power-dialer/
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Convoso is a leading CCaaS contact center software provider for sales and lead generation teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to foster customer growth while supporting adherence to regulatory standards. Its omnichannel capabilities include conversational AI game-changer Voso.ai to scale sales and revenue further.
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