Over the past year, we’ve compiled a range of articles and expert insights that help call center lead generation and sales teams be more productive, more efficient, more TCPA compliant, and more profitable. Here are some of the more popular blog posts. We hope you find some valuable tips and strategies to energize your business goals in 2021.
Article of the Month
Outbound Call Center Trends for 2021
2021 OUTBOUND CALL CENTER TRENDS Tips to help you be competitive with advancements in technology, regulations, and best practices for outbound and lead generation call center operations.
WATCH HERE: https://www.convoso.com/blog/top-outbound-call-center-trends/
Strategies & Tips to Boost Profitability for Outbound Call Centers
16 Essential KPIs for Lead Gen Call Center Profitability
Are you tracking the right KPIs for your outbound call center? Learn how to measure outbound call center performance with ROI-boosting metrics used by the most successful call center operators.
WATCH HERE: https://www.convoso.com/blog/16-essential-kpis-for-lead-gen-call-center-profitability/
Outbound Calling Strategies: Accelerating Lead Efficiency
Cold Calling Sales Scripts That Get Results for Outbound Call Centers
WATCH HERE: https://www.convoso.com/blog/cold-calling-scripts-that-get-results/
Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability
WATCH HERE: https://www.convoso.com/blog/motivate-your-millennial-call-center-agents-with-7-surefire-tactics/
Guest Contributors – Experts from Outbound Sales, AI Tech, & Legal Compliance
What Call Centers Need to Know About STIR/SHAKEN
WATCH HERE: https://www.convoso.com/blog/what-call-centers-need-to-know-about-stir-shaken/
5 Keys to Handling Sales Objections
WATCH HERE: https://www.convoso.com/blog/5-keys-to-handling-sales-objections/
How One Dialer Admin Reduced Stress While Hitting Targets – Part 2
WATCH HERE: https://www.convoso.com/blog/how-one-dialer-admin-reduced-stress-while-hitting-targets-part-2/
Top 5 Metrics that Improve Agent Efficiency and Call Center Profitability
WATCH HERE: https://www.convoso.com/blog/top-5-metrics-that-improve-agent-efficiency/
Customer Success Stories show dramatic improvements after switching to Convoso
Insurance Call Center Ups Their Game to Scale Over 1000%
WATCH HERE: https://www.convoso.com/blog/customer-story-insurance-call-center-scales-over-1000-percent/
Switch from VICIdial Improves Results for Lead Gen Company
Lead gen call center gains improvements in transfer rates, contact rates, and efficiencies for managers and agents after switching to Convoso.
WATCH HERE: https://www.convoso.com/blog/customer-story-switch-from-vicidial-improves-results-for-lead-gen-company/
Call Center Contact Rate Goes Up by 300% After Switch to Convoso
WATCH HERE: https://www.convoso.com/blog/remote-call-center-increases-contact-rate-by-300-percent/
Putting the Power of Productivity in Their Power Dialer
WATCH HERE: https://www.convoso.com/blog/customer-story-putting-the-power-of-productivity-in-their-power-dialer/