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Convoso is an AI-powered, cloud-based contact center platform that combines outbound and inbound dialing, omnichannel engagement, automation, and conversational virtual agents to help sales and lead generation teams increase contact rates and conversions.

Convoso uses advanced dialing modes, caller ID reputation management, automated DID optimization, and AI conversational agents to help teams reach more live contacts and reduce calls flagged as spam.

Convoso includes predictive, power, preview, and progressive dialing modes, allowing teams to match dialing strategy to campaign goals and maximize agent efficiency.

Convoso’s Intelligent Virtual Agent is an AI-powered conversational agent that engages leads via voice and SMS, qualifies prospects, handles routine interactions, and supports agents by automating early-stage conversations.

Yes. Convoso offers CRM integrations and open APIs so data, workflows, and reporting can sync directly with platforms like Salesforce, HubSpot, and custom systems.

Yes. Convoso supports voice and SMS engagement within coordinated campaigns, enabling teams to connect with leads across multiple channels.

Convoso includes DNC and RND scrubbing, TCPA-focused tools, call time restrictions, and caller ID management features designed to support compliant outbound operations.

Convoso reduces idle time with AI-driven dialing, advanced answering machine detection, automated workflows, and real-time reporting that helps managers optimize performance.

Convoso offers real-time dashboards, customizable reporting, and performance tracking tools so teams can monitor KPIs, agent metrics, and campaign results.

Yes. Convoso includes answering machine detection and voicemail drop functionality to minimize wasted agent time and increase callback opportunities.

Convoso is commonly used by high-volume outbound sales and lead generation teams across industries such as insurance, financial services, home services, legal marketing, healthcare outreach, and BPO environments.

Convoso leverages intelligent routing and campaign logic to prioritize high-value leads and ensure agents focus on the contacts most likely to convert.

Convoso Ignite is an AI-powered outbound solution that automates number management and optimizes caller ID selection to help improve contact rates and maintain number reputation. Schedule a Convoso Ignite demo.

Yes. Convoso supports two-way SMS messaging within campaigns, enabling automated follow-ups and conversational engagement.

Convoso’s AI automates conversations, supports faster speed-to-lead, improves dialing efficiency, and helps sales teams scale outreach while focusing agents on high-intent prospects.

Convoso’s dialer is designed for high-volume outbound teams, combining multiple dialing modes, intelligent number management, compliance tools, and automation to maximize live conversations.

Yes. Convoso includes inbound routing capabilities that direct calls based on configurable rules such as skill-based routing and agent availability.

Convoso uses caller ID management tools and automated number optimization to help maintain number health and improve answer rates.

Convoso is built for growth-focused sales organizations and contact centers that manage high outbound call volumes and need scalable performance.

You can schedule a personalized demo to see how Convoso’s platform, dialing technology, AI capabilities, and reporting tools work together to drive more live conversations and conversions.

Yes, Convoso is able to dial into Canada, but is unable to order Canadian DIDs. This means numbers would be US based.

No. In fact, it is possible that utilizing a VPN will cause issues with the connection and is not recommended.

Agent licenses can only be reassigned one time in a 24 hour period to prevent customers from sharing agent licenses between multiple shifts.

No, users can not share an account on the Convoso platform. Licenses can be reassigned every 24 hours. Concurrent dialing seats are by approval only.