Contact Center Gamification applies “game-like” mechanics that implement performance-based challenges used to recognize and reward agents through the use of points, prizes, and leaderboards. Leaderboards are used to foster healthy competition amongst colleagues and encourage teams to collaborate in achieving team or company-wide goals.
Integrated Gamification Engine
Gamify your contact center to accelerate performance and enhance customer experience with the first fully integrated gamified contact center platform.
Drive Motivation by Making Everyday Work More Engaging.
Training That’s Easy, Effective, and Enjoyable.
A Gamified learning management system (LMS) provides an enjoyable solution that will not only help onboard new agents more efficiently, but will also help incentivize and motivate your team to stay current on new materials, policies, product training, and other helpful resources that will help your business deliver exceptional customer experience. Upload training materials, customize tests, set expectations, create rewards, and manage performance.
Boost Call Center Performance Naturally
Call Center Gamification works due to natural human responses to games, a fundamental process that is inherently hard-wired into human psychology. Game design techniques can activate our innate desires to recognize patterns, solve puzzles, master challenges, collaborate with others, and be in the drivers’ seat when experiencing the world around us. They can also create a safe space for experimentation and learning.
Gamification By The Numbers
Adding Gamification to your call center means 30% less management time required giving you more time to devote to keeping your momentum growing.
Benefits of Gamification
- More productive agents means higher ROI for your business
- Knowledgeable agents means more satisfied customers
- Motivated agents mean less money spent on turnover
- Greater flexibility means lower management liability.
Convert more leads
90% of businesses that utilize gamification along with automated lead distribution are more likely to convert leads than companies that do not
89% of agents reported that point or rewards-based systems would boost their engagement.
79% of agents reported they would be more productive and motivated if their learning environment was more enjoyable and game-like.
62% of agents reported significant motivation by leaderboards and increased competition between colleagues.