Eliminate the headache of worrying about your agents juggling multiple campaigns at the same time. Convoso harmoniously merges or separates campaigns based on your needs and your client’s demands. For admins, campaign management has never been so simple.
Call Center Outsourcing Software for BPOs
To combat the many facets within your BPO, we created a complete cloud-based contact center suite packed with features designed to make life easier for all parties: you, your agents, and your customers. Convoso’s end-to-end solution is aimed to solve BPO’s three biggest priorities: customer satisfaction, rapid scalability, and flexibility.
Intelligent Campaign Management
Advanced Automation Solutions
Meet the needs of your evolving clients with a platform that serves any changes in your call or campaign volume. Setting up your fully-scaled call center is easy– our highly flexible platform allows for admins to customize your call center at a moment’s notice.
Easily scale your contact center up or down by taking up or releasing online resources. Eliminate the headaches of on-premise systems that require more hardware/software to handle any increase in call flow. Convoso will prevent you from wasting resources if your call flow declines.
Get increased mobility with our system’s WebRTC functionality that gives your business instant access to our built-in, hassle-free softphone. Our on-demand WebRTC applications will save your business tens of thousands of operational costs and maintenance fees.
Fast & Easy Agent Training
A Gamified learning management system (LMS) provides an enjoyable solution that will not only help onboard new agents more efficiently, but will also help incentivize and motivate your team to stay current on new materials, policies, product training, and other helpful resources that will help your business deliver exceptional customer experience. Upload training materials, customize tests, set expectations, create rewards, and manage performance.
Smart solutions for genius call centers
CTI screen-pop automatically shows your agent any existing information that you have on the caller in order to give them as much customer insight as possible to provide customers with the most personalized experience.
Scripting never been easier! With Convoso’s revolutionary drag and drop scripting, managers can add important talking points with ease. See trouble areas in your scripts or allow for agents to chime in with feedback.
Convoso’s intuitive coaching features to stay on top of your agent’s performance. These three features: whisper, barge, or listen allow for admins to pinpoint problem areas with agents or help out agents in tough calls with customers.
Convoso’s System’s browser-based (webRTC) softphone is a built-in piece of software that allows users to easily make and receive calls through an internet browser and internet connection. Just connect and start dialing!
Our gamified LMS rewards agents based on their onboarding performance and learning strengths. Convoso helps motivate agents and ultimately shorten onboarding times by personalizing the training process.
Real-time performance monitor
The Real-time agent performance monitor provides up-to-the-minute monitoring, feedback, and reporting data instantly available to managers and supervisors so they are always aware of what is happening in the call center.