Inbound or Outbound... You're Covered

Rapid deployment and flexible scalability to help your business thrive.

Inbound Teams

Ensure your agents are highly trained to provide top tier customer experience. Our inbound call center platform is equipped with enjoyable tools to help engage and motivate your agents.

Outbound Teams

Increase your sales pipeline by 150% within weeks! Our powerful tools automate your outbound calling campaign to help your team maximize conversions. More calls, more customers.

Blended Teams

Maintain efficiency with robust reporting and our array of highly flexible features aimed to seamlessly handle all the moving parts in your blended call center operations.

Technology & Applications

Cloud Call Center

With just a browser, easily manage outbound & inbound calls with features like predictive dialing, advanced routing, and much more.

Business Gamification

Our platform incorporates points, leaderboards, and rewards to motivate your agents to hit your business's KPIs.

Learning Management System

Our LMS is easy-to-use and applies rewards-based system for effective agent training and seamless onboarding.

‘Lite’ CRM System

Don't feel like integrating? Our built-in CRM eliminates your need to purchase or manage a completely separate CRM application.

Advanced Automation

Set it and forget it with intelligent system automation capabilities from: reports, workflows, routing, call flows, and more!

Easy Integrations

Our open & powerful API system makes it easy for you to integrate with any major 3rd party applications like Salesforce or Zendesk.

Intelligent customer experience optimization

Convoso houses an entire suite of applications that are aimed at making the customer experience an efficient and effective one. Convoso’s automation makes life easier for admins by allowing agents to focus on what really matters: your customers. By utilizing game-like mechanics within our platform’s built-in learning management system agents become more motivated to learn and retain new training materials — helping them deliver more top tier customer interactions.

Key Capabilities

100% Web-based

Our cloud contact center is 100% web-based -- no software or hardware installation necessary!

Monitoring and Reporting

Manage the health of your operations with real-time performance dashboards or set custom push reports.

Instant Customer Information

Provide agents with an instant screen pop of customer information or set prompts for campaign-specific sales scripts.

Tier 1 Call Quality

We only partner with carriers that place calls through tier 1 providers such as: Verizon, AT&T, Comcast, Century Link, and more.

High-Performance Dialer

Our outbound auto dialer has 5 different modes from predictive to preview dialing -- generate over 100% more calls!

Automated Workflows

Auto move contacts to segmented lists or follow up based on pre-set rules like: disposition, call count, location, and more!

Streamlined Routing

Route customers to the best agent based on IVR selections, customer history, agent availability, and more.

Rapid Training & Onboarding

Reduce agent training and onboarding by 50%+! Our game-like learning management system creates self-motivated agents.

Omni-Channel Communications

Expand and automate your customer communications through multiple channels such as: voice, text (SMS), email, and more!

Make high-performance days the new normal in your call center.