Experience the industry's #1 call center software.
Empowering enjoyable agent and customer experience.
We're not your average Unified Communications platform -- we're better.
Convoso’s cloud-based Call Center advantage
Made for exceptional inbound, outbound, and blended call center operations
Ensure your agents are highly trained to provide top tier customer experience. Our inbound call center platform is equipped with enjoyable tools to help engage and motivate your agents.
Increase your sales pipeline by 150% within weeks! Our powerful tools automate your outbound calling campaign to help your team maximize conversions.
Maintain efficiency with robust reporting and our array of highly flexible features aimed to seamlessly handle all the moving parts in your blended call center operations.
Why Customers Choose Convoso
Get powerful contact center solutions designed for quick and seamless agent adoption. Our platform’s advanced and intuitive features automate inbound and outbound call flow so your agents get connected with more calls and quality customer interactions.
Eliminate outages that cost your contact center thousands of dollars. Our system’s infrastructure has a seamless architecture with fully geo-redundant data centers guaranteeing a 99.99% uptime.
Convoso is committed to providing our customers with top tier call center solutions at an affordable price. Our dedicated team works with you to develop a unique plan tailored to maximize your operation’s productivity and ROI.
Provision new agents and phone numbers within seconds! Our streamlined platform makes scaling your contact center up or down an easy and affordable solution.
Streamline Operations For Maximum Results
- Robust Monitoring & Reporting
- Rapid Training & Onboarding
- End-to-End Call Center Functionality
- Streamlined Call Routing
- Endless 3rd Party Integrations
- Automated Workflows
Key Features and Built-in Apps
Hosted PBX Phone System
Create a secure virtual space for your employees to collaborate with each other and the world. Easily call into any meeting from anywhere by simply logging into our cloud contact center interface. With your own secure VOIP phone system, you can cut down on your phone bills while facilitating staff productivity with call forwarding, conferencing, call transfer, and much more.
Built-in Softphone (WebRTC)
Convoso’s system allows your team to easily make and receive calls through an internet browser and internet connection.Our system’s browser-based (webRTC) softphone is a built-in piece of software that provides businesses with extra mobility and a hassle-free solution that will save operation time, storage, and IT consuming resources that would otherwise be dedicated to an external softphone alternative.
Contact Center Gamification
Convoso adds an unique twist to our end-to-end contact center software to provide your contact center operations with enhanced results. Our gamification solution applies “game-like” mechanics equipped with leaderboards, points, and rewards to incentivize and motivate your team to deliver top quality performance. Utilize our Gamified KPI Dashboard to give your agents the extra push in hitting your operational KPIs. Our Gamified Learning Management System (LMS) allows you to provide extra incentive to ensure your agents are always up-to-speed with new training materials and resources.
In an age where customers engage with companies or brands in many various methods across multiple platforms, it’s important for your business to provide those channels if you want create top tier customer experience and/or increase the likelihood of acquiring and securing new customers. Convoso provides omni-channel solutions to help businesses enhance customer experience. Through Convoso’s omni-channel methods: email, SMS, or voice, your business now has a streamlined solution for reaching your customers through their most preferred method of communication.