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Manage and route calls to agents

Call Center Queues directly impact the way agents get their calls. Call routing methods include: Random, Evenly Distribute, Prioritize Agents with Longest Last Call, Fewest Queue Calls, Agent User Level, Agent Queue Skills, and more.

Other features allows you to set a welcome message, configure hold settings, and determine the length of time before a call is answered.

For more tools and features to support virtual call center operations, check out our Work From Home page.

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Learn how you can maximize both compliance and productivity in your call center.

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