Manage and route calls to agents
Call Center Queues directly impact the way agents get their calls. Call routing methods include: Random, Evenly Distribute, Prioritize Agents with Longest Last Call, Fewest Queue Calls, Agent User Level, Agent Queue Skills, and more.
Other features allows you to set a welcome message, configure hold settings, and determine the length of time before a call is answered.
For more tools and features to support virtual call center operations, check out our Work From Home page.