Convoso Contact-Center-Compliance-News

We aim to highlight the importance of due diligence in lead campaigns and to keep our customers and industry associates up-to-date with the compliance news reported for our industry. This article from MacMurray & Shuster LLP is reprinted here for our readers.

MacMurray-Shuster logo_trnsp

U.S. Supreme Court Denies Writ of Certiorari in Brickman v. Meta

by Michele Shuster

The U.S. Supreme Court released an order yesterday denying a request that the Court review a decision reached in the case Brickman v. Meta.

Brickman v. Meta was decided by the Ninth Circuit Court, which reviewed the question of whether an autodialer as defined by the Telephone Consumer Protection Act (TCPA), known as an “automatic telephone dialing system” (ATDS), must use a random or sequential number generator (RSNG) to actually generate the telephone numbers that are dialed. The Ninth Circuit court held that, yes, the dialer must actually use the RSNG to generate a list of telephone numbers to be called.

Earlier this year, Brickman filed a Writ of Certiorari with the U.S. Supreme Court asking that it overturn the Ninth Circuit decision and find that using an RSNG to index a list of prepopulated telephone numbers that was then automatically dialed would constitute an ATDS pursuant to Facebook vs. Duguid.

The Brickman case and the Supreme Court’s refusal to review the decision is significant because calls to cell phones using an ATDS require consent. That consent must be in writing and meet specific TCPA disclosure requirements if the call is for marketing purposes. Failure to obtain such consent can lead to significant fines because every call without consent can result in a $500 – $1500 penalty.

About Michele Shuster

Michele Shuster is the Managing Partner at M&S and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of telemarketing, privacy, and other consumer protection matters.

Get a recap of the latest contact center compliance news delivered monthly to your inbox. Subscribe here>

DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

Conversion on Convoso

Request a Demo

Learn how you can maximize both compliance and productivity in your call center.

mofu script info