Productive Outbound Call Center Agent Ebook

Are you maximizing agent performance and efficiency? 

Our new ebook gives you through tips and tools to create and manage a top notch team of sales and lead generation agents, whether working from home or office-based.

Convoso Productive Agent ebook image

In this complimentary 50+ page guide, you’ll learn to improve agent efficiency by:

  • Bringing in the right talent in the first place
  • Giving them the onboarding, training, and ongoing coaching they need to succeed
  • Using automation to streamline tasks and save agents headaches and time
  • Boosting efficiency for managers and leads by tracking the right KPIs in real time
  • Establishing expectations and accountability for agent performance
  • Motivating agents for success with incentives and compensation
  • Offering agents communication tools and opportunities to feel part of a team/community
  • Keeping pace with industry trends toward more remote workforce

Find out ways you can build a winning team of productive outbound call center agents.

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Learn how you can maximize both compliance and productivity in your call center.