Are you maximizing agent performance and efficiency?
Our new ebook gives you through tips and tools to create and manage a top notch team of sales and lead generation agents, whether working from home or office-based.
In this complimentary 50+ page guide, you’ll learn to improve agent efficiency by:
- Bringing in the right talent in the first place
- Giving them the onboarding, training, and ongoing coaching they need to succeed
- Using automation to streamline tasks and save agents headaches and time
- Boosting efficiency for managers and leads by tracking the right KPIs in real time
- Establishing expectations and accountability for agent performance
- Motivating agents for success with incentives and compensation
- Offering agents communication tools and opportunities to feel part of a team/community
- Keeping pace with industry trends toward more remote workforce
Find out ways you can build a winning team of productive outbound call center agents.