The LeadsCon 2022 Panel Discussion, “The Questions You Should Be Asking Your Dialer Manager to Boost Profits,“ will take place March 22 at 11:35am PT
Panelists include:
- Nima Hakimi, CEO & Co-Founder of Convoso
- Rob Bayer, President of Anomaly Squared
- Brian Roulstone, SVP Call Product & Operations at SmartFinancial
Outbound call centers need to be on top of operational efficiencies to achieve ROI. Panelists will discuss the following topics to give attendees insights into improving productivity and profitability.
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- CONTACT RATES: Factors hurting contact rate [Poor DID Reputation, STIR/SHAKEN, Increased Spam/Scam likely, Voicemail]
- LEAD/LIST ROUTING: Range appropriate lines, number of outreach attempts, lead sources, right analytics to make strategic decisions
- METRICS VISIBILITY: Understanding agent and lead performance by tracking the right metric and calculating cost per acquisition
- AGENT EFFICIENCY AND MORALE: Avoid wasted time; Good data improves morale; Hire the right dialer manager
Related topics around improving contact center performance for lead generation can be found on the Company’s blog.
About Convoso
Convoso is the industry leader of omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solution to help outbound call centers drive profitability while supporting compliance with TCPA and other regulations.
About LeadsCon
LeadsCon brings together performance marketers from across the globe for the largest lead generation event of the year. Executive-level speakers provide new strategies and unique insights to start nurturing and converting more quality leads. LeadsCon 2022 will offer two days of in-person networking and content featuring the top experts in lead gen and performance marketing.
