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SPECIAL ALERT for outbound contact centers reaching out to New York residents

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On Saturday August 21, 2021, outgoing New York Governor Andrew Cuomo declared a disaster for 25 New York counties in anticipation of Tropical Storm Henri. This disaster declaration by Executive Order No.213 automatically triggers a ban on telemarketing to residents of the following 25 counties:

Bronx, Kings, Nassau, New York, Queens, Richmond, Suffolk, Westchester, Putnam, Rockland, Orange, Dutchess, Sullivan, Columbia, Delaware, Greene, Broome, Chenango, Otsego, Rensselaer, Schoharie, Albany, Montgomery, Schenectady, Saratoga, and contiguous counties—thanks to a provision of the Nuisance Call Act, passed in 2019.

The Executive Order is in effect through September 20, 2021.

For more context on New York telemarketing bans and their relationship with multiple declared states of emergency, read coverage by our integration partner Contact Center Compliance.

Visit our Call Center Compliance Resource Center to learn more about running a compliant operation.



DISCLAIMER: The information on this page and related links is provided for general education purposes only and is not legal advice. Convoso does not guarantee the accuracy or appropriateness of this information to your situation. You are solely responsible for using Convoso’s services in a legally compliant way and should consult your legal counsel for compliance advice. Any quotes are solely the views of the quoted person and do not necessarily reflect the views or opinions of Convoso.

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