Increase your call center contact rates and get the competitive edge by being one of the first to get Verified Calls by Google.
Convoso customers can sign up below to get this new feature.
About Convoso’s Verified Calls by Google Feature
When you place calls to consumers using Android devices, Verified Calls by Google lets you present your company name and logo. Verified Calls by Google will help call centers to improve their contact and connection rates. When the caller is automatically identified, more people are going to take the call. Consumers can recognize that the call is coming from a legitimate business and not a possible spam source.
One Step Further
Calls verified by Google will not only show the name and logo of the company calling, but will indicate the reason for the call.
By identifying the caller and the intent (eg, “Calling you back”, “Regarding your insurance coverage”), the consumer who answers the phone already has a degree of trust. Beginning a call with that kind of knowledge initiates a positive interaction that increases opportunities for lead conversion.
As compliance regulations continue to strengthen, call centers need to be vigilant about how they are calling consumers. This simple feature to verify calls offers call centers another tool to increase contact rates.
Be one of the first to get Verified Calls by Google for your call center. Convoso customers talk to your Customer Success Manager.
Not a Convoso customer? Schedule a demo below to see how our contact center software solutions boost profitability.